How To
How To
502 results
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Our ESQUIRE2 support A2DP Audio codec, which you will need for your MAC to be able to play to our ESQUIRE2.Was this helpful? Thank you for your feedback!
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The upgrade via HID tool will only update the Bluetooth module inside of the BDS device. There are two ways of upgrading your system. 1: Upgrading Bluetooth via HID Tool. 2: Upgrade BDS firmware via the built-in software center. The built-in software center will not upgrade your Bluetooth module.Was this helpful? Thank you for your feedback!
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If you require technical assistance, please contact NAVDY customer support at https://www.navdy.com/ Scroll down to the bottom of the website and select "Support" This navigates to the NAVDY HELP CENTER, where you can access FAQs, video tutorial, and live chat service.Was this helpful? Thank you for your feedback!
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1. Make sure all wall and power outlet switches are on, and that all switches for your speaker system are on. Switch mains power to the system on/off by pressing the bass speaker volume button located on the back of the subwoofer. This button acts as power button when pushed in. 2. Ensure that the input jack is pushed all the way into the output socket on the source device. Check all the connections and secure them. 3. Your volume settings are too low or muted. Increase your volume by pressing the + key located on the right satellite. You can also check volume from your source device. If you are using a computer, check the volume control located in the taskbar, as well as the volume control in the media player or browser. This will mean a total of three volume controls in your computer alone. 4. To mute and unmute the speakers, touch the shining + and - controls on the right-hand "stick" at the same time. Only a slight touch is needed, since these are purely electronic touchpads.Was this helpful? Thank you for your feedback!
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Unless the two remote controls are identical, you can only assign one remote control at a time to the SB16.Was this helpful? Thank you for your feedback!
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To use Chromecast, you must continue the setup in the Google Home app first.
Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
For this to happen, you must sign-in with your Google account.
You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.Was this helpful? Thank you for your feedback! -
Please try turning Bluetooth off on your phone and trying again, and make sure Location services are enabled for the Google Home app. If this does not work, certain phones are not compatible with the Google Home setup process, including the Vivo X21A, Vivo NEX S, and Vivo X9. Please use a different device for setup.Was this helpful? Thank you for your feedback!
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Use the Google Voice Assistant button on your Citation soundbar remote control when using these inputs HDMI, AUX or Optical. When you press this button, the current volume level will temporarily decrease and the Google Voice Assistant will begin listening for your command. The reason you need to use the remote control is that Google Assistant does not support Multi-channel audio from your source device (TV, BlueRay Player or TV-BOX) and therefore the mic is automatically muted unless the Google Voice Assistant button is pressed. Google Voice Assistant is always listening when streaming music over Wi-Fi or Bluetooth.Was this helpful? Thank you for your feedback!
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The built-in YouTube app is able to stream up to 1080P content. Video with higher resolution is not available.Was this helpful? Thank you for your feedback!
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We designed the USB folder data to show the latest modified folder and it is a design preference. It is not possible to change this setting.Was this helpful? Thank you for your feedback!
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No, if a software update is required, then it would need to be send in for service. Please contact our helpdesk for further help.Was this helpful? Thank you for your feedback!
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If you are having problems playing music after setting up a new speaker (no matter what connection is used, Ethernet, Wi-Fi), please restart the Harman Kardon Controller app after the speaker setup is complete.Was this helpful? Thank you for your feedback!
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Some third-party apps do not support volume changing when your smart device is in lock screen mode.Was this helpful? Thank you for your feedback!
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If you are experience this message, please power cycle the Wi-Fi router and speaker(s). Disconnect the devices' power cable for 10 seconds and then reconnect them. Once the router and speaker(s) completely boots up, please try to setup again.Was this helpful? Thank you for your feedback!
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Try reset the ESQUIRE2 speaker. Press and hold Volume + & phone button at the same time. When the unit is reset, it will power off, and turn on the unit again, and it is reset. Go into your Bluetooth device list and delete the ESQUIRE2 from your list. Now Bluetooth pair with it again. If the unit still do not work as intended, please contact our helpdesk.Was this helpful? Thank you for your feedback!
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This feature is not yet implemented in our Harman Kardon Allure or Allure portable speaker. Future updates might include this option, so we advise keeping an eye on the release notes in the HK Alexa Setup app about possible future firmware updates.Was this helpful? Thank you for your feedback!
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There may be more than one reasons for this problem, but one detail is important: if establishing the connection manually, do not advance the cursor after having written all characters in your password with the up and down arrows. If you jump to the next empty position after the last character, this will be interpreted as an added character in itself, and the password will be wrong.Was this helpful? Thank you for your feedback!
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The Harman Kardon Aura Studio 2 only supports Bluetooth. The HK Controller app only works with Harman Kardon products that have WiFi connectivity.Was this helpful? Thank you for your feedback!
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It is important to use the correct HDMI connection on the BDS, marked with ARC. Also, the proper input must be selected with the AUX input selector button, which scrolls between the six AUX inputs. It always selects the AUX input that you used last, so once you have used the AUX ARC input, the BDS unit remembers it until you select another AUX input. Of course you have to have a TV which actually supports ARC.Was this helpful? Thank you for your feedback!
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Unfortunately, some Huawei phones are not able to stream music from the HK Controller app to 1st generation Omni speakers. However, the new Omni 10+, 20+, and 50+ have fixed this issue, and you will be able to stream music to them using your Huawei phone.Was this helpful? Thank you for your feedback!
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Make sure your source device and AURA are on the same network. Then make sure your router is set to support older Wi-Fi protocols, such as b/g where the AURA is operating. Some routers have a function to disable older protocols and only use newer ones.Was this helpful? Thank you for your feedback!
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It is not possible to setup a speaker to a hidden SSID Wi-Fi network. Please make it visible to install your OMNI+ speakers.Was this helpful? Thank you for your feedback!
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It is not possible to use the speaker while installing it to your WiFi network. Once you have successfully connected to the WiFi network, you can use Bluetooth and AUX again.Was this helpful? Thank you for your feedback!
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Your device has entered full standby-mode, which means it shuts down all activity to have the lowest power consumption. This is a requirement for any product in Europe in order to reduce power consumption for devices in your home. To use the HK Remote app again, simply switch ON your device with the original remote control or the front panel on/off button.Was this helpful? Thank you for your feedback!
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AURA is DLNA compatible, which means that if you have a device capable of streaming DLNA content (AUDIO only), then it will be visible for these devices. If you do not see AURA on your network, please make sure you have connected it to the Wi-Fi and followed the procedure, as it requires to be connected via Wi-Fi.Was this helpful? Thank you for your feedback!
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Spotify Connect needs to be connected to your Home network for it to work. Also it requires that you are a paid subscriber to Spotify Premium to open use of the Connect feature.Was this helpful? Thank you for your feedback!
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Yes. This product has power/battery save features. If no audio signal is detected it will suspend and then turn off.Was this helpful? Thank you for your feedback!
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Yes. This product has power/battery save features. If no audio is detected the speaker will suspend and then turn off.Was this helpful? Thank you for your feedback!
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Yes, you will need to connect an Adapt to stream music to the Aura.Was this helpful? Thank you for your feedback!
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Yes, you will need to connect an Adapt to stream music to the BDS x80, or older BDS models.Was this helpful? Thank you for your feedback!
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