There are five possible reasons for the receiver shutting down. 1. There is a problem internally with the receiver. 2. There is a problem with one or more of your speakers. 3. There is a problem with one or more of your speaker wires. 4. There is a problem with the speaker wiring done on your system. 5. The unit is overheating. No ventilation. First, check the wiring at every speaker terminal at the back of your receiver and at the back of your speakers. A single strand of speaker wire crossing from one terminal to another would be enough to cause the amp to shut down or go into PROTECT. If you do not find any problems with any of the wiring, you should disconnect all speakers from your receiver. If the receiver continues to go into PROTECT, the problem is in the receiver. Please submit a case on the Contact Us page. They will be able to assist you. However, if it turns on, the problem is elsewhere. Begin reconnecting one speaker at a time. Eventually you will connect a speaker that will cause the receiver to shut down. At this point you have found your culprit. On the other hand, it may just be overheating. You must have at least 2 - 3 inches of space between the top of the unit and any shelf or component above the unit. The unit should not be inside a sealed compartment when being used. The unit must be able to breath. There are very powerful amps in these receivers. If they run too hot, they will shut down. An external fan can help this.

If you have enabled HDMI-link (CEC function), then you will experience that your AVR will do some actions based on the CEC function coming from your TV, which in this case it will follow your TV when it goes into standby.

Yes, playlists in these BDS units have an upper limit of 100 files.

We always recommend to use the online updating tool inside BDS, as it is connected directly to our server and if new software are available, it will be there first. We are trying to update our website as quickly as possible.

This can be caused by many things. It could be obstacles between your device and router, or that your device has been placed too far away. To enhance the WiFi signal for your BDS, please make sure to place the included antenna on its threaded socket, then try search for any WiFi network again. If this still does not work, try moving your BDS closer to the router until connection is established, ensuring that the BDS WiFi network module is working. If nothing happens, the network module of the BDS or your router have a problem. In case you need more help, contact our support for more tips.

Make sure your home network's Internet connection is active and the Citation speaker is placed within Wi-Fi range. If you are using a Wi-Fi extender, your speaker may be confused which network to connect to. If this is happening, try moving the speaker closer to the main router and renaming the Wi-Fi extender.

Fortunately the Go+Play in all versions is made with this problem in mind. One of the feet is adjustable. Look at the four feet. One is different from the others. You can insert a 3mm hex key into the center hole in it, then loosen the foot insert and unscrew it until the unit is steady. The adjustable insert may stick a little, so exert a steady, firm pressure to get it loose if this is the case.

Sometimes after a system update, many Bluetooth connections and application handshakes no longer function. Therefore we advise to delete the existing pairing, and restart your smart device/telephone/tablet computer. After restart is completed, please connect to the product once again via Bluetooth. It should now be visible in our HK Remote app.

The Go+Play Wireless must be in Standby to be able to switch On when receiving a signal. This function uses a small amount of power, and cannot be switched off. Remove batteries when not in use for more than 2 weeks to prevent power draining.

If you are experience problems with reading any CD disc, please go to an authorized service center for help.

If your Wi-Fi network name has special characters, such as (, `, \, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.

Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.

One explanation can be that your OMNI 50+ is part of a 5.1 system with your Omni Bar, which will make the surround OMNI 50+ left and right rear speakers act as "secondary", and Bluetooth connection is not possible to secondary speakers. To use the OMNI 50+ as a portable speaker again, simply perform a reset of the speaker by pressing the reset button for 5 seconds. Please note that after resetting your OMNI 50+, it is no longer part of the 5.1 wireless system.

Yes, it will power off after removing charging cable. It is by design.

1. Ensure that your Harman Kardon One app device is less than 10m/33ft from the speaker during the initial set-up.
2. Ensure it is plugged into power and the power LED is illuminated.
3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
4. Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
5. Try using a different device with the Harman Kardon ONE app installed and connected to your home network.

With some Blu-ray discs, you have to go to the Settings Menu of your Blu-ray player and select "Bitstream" or "Bitstream Native". This will carry the DTS HD Master signal to be decoded in the AVR, and the AVR front panel should show the correct text.

Yes, this is a normal characteristic of this system.

You might accidentally pressed volume- and surround button at the same time. This combination activate a special demo mode for the product. To stop the demo mode, either perform a full reset by holding down volume+ and surround button for 5 seconds or when power is on, press volume- and surround button again for 5 seconds.

Do not worry, pairing both devices is easy and quick. Press the "pairing" button on the back of the Omni Bar, then press "pairing" button on the subwoofer. They will start communicating with each other, and when both devices show white light in the LED on the back, that indicates that they are paired.

Check your audio cables and make sure they are secure. Set the volume of the source device (if applicable) to a higher level.

What you need first

Make sure that the device is installed on your Wireless network, by ensuring these steps below:

1. You have the most recent version of the Google Home app installed 
2. Your Citation device is powered on
3. Your Citation device is plugged into a wall outlet.
4. The Citation device is located near your router 
5. The white LED lights in front of the Citation device are blinking 
6. If you are using an Apple iOS device, you need to turn on Bluetooth to installed the device.

   1. On your iOS device Home screen, tap Settings > Bluetooth 

   2. Make sure Bluetooth is on
   3. Return back to the Google Home app 
   4. Your Citation device should appear as "Set up this device"
7. If you are using an Android device, you need to turn on Bluetooth and Location Services.
   1. On your Android device, tap Settings.
   2. Find Bluetooth settings > Make sure Bluetooth is on
   3. Tap Location > Turn on location 
   4. Tap Settings > Apps > Google Home app > Permissions.
   5. Next to "Location",  check the slider is on.
   6. Your Citation device should appear as "Set up this device" .

If you are still having trouble discovering your Citation devices in the Google Home app, follow the steps below for further troubleshooting.

Troubleshooting

Step 1. Reboot your Citation device 

1. Disconnect the power cable from your Citation device 
2. Reconnect power cable to your Citation device 

Step 2. Force close and relaunch the Google Home app      

1. From your Apple iOS device, do the following below:                   
   1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
   2. Select the app you want to close and swipe up towards the top of the screen.
   3. Launch the Google Home app again.        
2. From your Android device, do the following below:              
   1. Launch the Recent Applications menu to see small previews of your recently used apps. The Recent Apps button, a square icon, should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.
   2. Select the app you want to close and swipe left or tap the X.
   3. Launch the Google Home app again.

 

Last thing to try​ 

If you are still experiencing issues with your Citation device not connecting to your Wireless network, try the following:

1. Try finding another mobile device to set up your Citation device, sometimes it can help connecting your speaker 

2. Relocate your Citation device, or try to disable other Wireless network devices that might cause interference for your Citation device.

3. Perform a factory reset of your device, by holding down the reset button for more than 5 seconds.
4. Reboot your Wireless router           
5. Lastly, try turning Wi-Fi off and then back on again on your mobile device. Reopen your Google Home app and try again.

- Try to disconnect some devices from your Wi-Fi network. Some routers may have weak performance, which can cause issues and poor connection to all devices in your network. - If your router supports 5Ghz ( 802.11N or AC ) and you have devices that are capable of using 5 GHz Wi-Fi then switch to that specific network for best performance. - If you have a lot of ( Legacy / older than 5 years ) devices on 2.4GHz network, try limiting them to max. 6 connected simultaneously

Yes, the 8 hours time is for conference calls and music playback, but will of course depend on volume level and music content.

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

Check if the tower and subwoofer’s LEDs are in solid white color. A blinking LED means a disconnection. In this case, hold RESET on the back of the tower or subwoofer for 5 seconds to enter pairing mode. On the touchscreen, tap “Speaker Setup” > “Pairing” > “Tower Setup” or “Subwoofer pairing”, then follow the onscreen instructions to pair with the digital hub again.

If you are experiencing issues when setting up your HK Citation Oasis to your WiFi network using the Google Home app, then please turn Bluetooth off on your phone, then turn Bluetooth back on again and try the setup again.

Looking to register your product?
We have addressed some of the questions that you might have. But feel free to reach out to us anytime you need us!

Where can I register my product?
Visit our product registration page here.


Do I need to register my product for warranty?
No. Warranty is never depending on the registration of a product. Registration simply helps keep a record of your purchase(s) and gives you the opportunity to stay update on any information about your product(s).


Do I need an account to register my product?
Yes. We have made it easy to create an account for you so you can enjoy the benefits of having an account, including the option of registering your product.



Already registered a product and have questions?
Go no further! We hope you can answer your questions below. If needed, get in touch. We are always here to help you!

Can I edit an existing product registration of mine?
Partly, yes. You can edit the “Date of purchase” and “Serial Number” fields.

To do so, log into your account and select "My Product Registrations", find the relevant product from your list of registrations and select “View Registration”. Here you will find the option “Edit registration”.

If you wish to make changes to any other fields, please delete the relevant registration completely (see instructions below) and simply create a new registration.


Can I delete an existing product registrations of mine?
Yes. To delete an existing product registration, you can use the “Delete registration” option.

Log into your account and select "My Product Registrations", find the relevant product from your list of registrations and select “View Registration”. Here you will find the option “Delete registration”.
 

RADIANCE 2400

Software Update Release Notes

------------------------------------------------------------------------

Version:  94384

Release Date: July 8, 2024

Release Media: OTA (over the air) Automatic Upgrade

1. Upgrade to Google SDK 1.56 to resolve issues related to Wi-Fi set up in the Google Home app and compatibility with 1st party Google speakers.

No, that is not possible. However, you can create a 5.1 wireless surround system to extend your TV or movie sound. All you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.

Make sure you download the latest version of the app from the Apple App Store or Google Play (for Android devices). - Make sure you device is connected to the same wireless network as your AVR1x1S or AVR1x10S model and not on 3G/LTE.

Returns Policy

Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

https://www.harmankardon.com/returns.html

 

The Roon controller (DLNA) is not supported, but it is possible to use the Chromecast or Airplay from the Citation Amp to create a room within the Roon app (needs subscription with Roon).

In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.

California 

Connecticut 

Florida 

Georgia 

Kentucky 

Michigan 

Missouri 

New Jersey 

New York 

North Carolina 

Pennsylvania 

South Carolina 

South Dakota 

Tennessee 

Washington 

West Virginia 

Wisconsin

As default the line output is set to Fixed. You can change it to variable in the advanced settings.

1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Enable Bluetooth
4. Enable Location services
5. Open your Google Home app
   1. Make sure you have permitted the Google Home app to view your location.
6. First option Tap Add Set up device Set up new devices in your home
7. Second  option Tap X device found Select Home location
8. Follow the instruction on screen to add your new Harman Kardon Citation speaker.

 

Still not sure how to connect, then watch this video below:

1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Open your Google Home app .
4. Enable Bluetooth
5. First option Tap Add Set up device Set up new devices in your home
6. Second  option Tap X device found Select Home location
7. Follow the instruction on screen to add your new Harman Kardon Citation speaker.

Still not sure how to connect, then watch this video below:

 

Shipping & Delivery Information

We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

https://www.harmankardon.com/shipping.html

No, connect your AURA to your home network (see QSG) once your AURA is connected and your device is on the same network. Simply open Spotify Premium, and a small speaker icon will be visible inside the app.

Due to Amazon Alexa's registration security, when you try to set up Amazon Alexa in the SmartThings app, it will automatically generate a "Enter code" pop-up on the "Register Your Device" screen. You can ignore this and just press "Continue" to proceed. You do not need to enter a code.

If you cannot stream music via AirPlay on your AirPlay compatible device, proceed with the following steps: 

1. Open the SmartThings app
2. Go to device's page in SmartThings app.
3. Select "Third Party Services".
4. Select "AirPlay".
5. Select "Reset AirPlay".

 

Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.

"In certain network conditions, your speaker may not be visible from your streaming app. You can still use voice control to start & control playback. If you wish to use your phone app to control playback, please power cycle your Citation speaker and your phone."

Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.

If your SmartThings compatible speaker is not found during the setup process, try the following steps:

1. Ensure that your phone/tablet with the SmartThings app is less than 10m/33ft from the speaker during initial set-up.
2. Make sure your speaker is plugged into power and the LED display lights up.
   1. If the LED display is not turning on, reset the product to its factory settings.
   2. Once reset, try setting the speaker up again.
3. Power cycle your speaker. Restarting your speaker will often help resolve the issue with products not showing up during the setup. 
4. Unplug the power cord.
5. Wait for about 10 seconds.
6. Reconnect the power cord and make sure that the speaker is powering up.
7. Temporarily relocate your product by moving the speaker closer to your router.
   1. If your speaker is able to connect in this new location, the original location may be too far from the router to maintain a stable connection.
8. Use a different mobile device.
9. If the error persists, try using a different device that has the SmartThings app installed and is connected to your speaker.

 

This product features an echo-cancelling speaker phone for calls and meetings. 

This device supports both FAT16 and FAT32 USB formats.

Harman Kardon Radiance 2400 can decode Dolby Audio and DTS.

Dolby Atmos is not supported, but will be rendered as Dolby Audio.
Dolby Digital 5.1 and DTS Surround (2.0 and 5.1) is supported, but will be downmixed to 2.1/2.0.
DTS Master Audio is not supported.

To switch from using AirPlay or Chromecast to Bluetooth, proceed with the following:
If this is your first time connecting the speaker via Bluetooth to your source device:

1. Press the Bluetooth button on your speaker. You should notice the button will begin flashing blue.
2. On your Bluetooth enabled source device, go to your settings
3. Make sure Bluetooth is turned on
4. Select your speaker from the list of available devices
5. Your speaker will change from flashing blue to a solid blue color once the speaker has been successfully paired.

If you have previously connected your source device to the speaker via Bluetooth:

1. Switch to Bluetooth input on the speaker by pressing the Bluetooth button.
2. Go to the settings of your source device
3. Make sure Bluetooth is enabled
4. Make sure your speaker shows as connected.
   1. If your speaker does not show that it is connected, click on the speaker from the list of devices
   2. If the speaker fails to connect after the previous step, you may need to select "forget this device" and proceed with the steps listed above.
5. Play music from the music streaming app via Bluetooth.

The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.

It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.

Be aware that the BDS X75 and X77 have two power modes. By pressing the power button briefly, the unit goes into sleep mode, and the fan keeps cooling the unit. Holding down the power button for a couple of seconds puts the BDS into standby, and the fan stops.

If there isn't any input for 10 minutes, the ESQUIRE 2 will go into sleepmode, and after 20 minutes more of no activity, it will power itself off.

Your model AVR is equipped with a cooling fan that only comes on when the unit's internal temperature rises above a predetermined limit. Thanks to the massive heat sinks used in the AVR series, this temperature is rarely reached. A typical situation where the fan will come on is when the AVR is operating at a very loud volume level with program material that has sounds in all seven channels. Since this is a rare occurrence, you may never notice the fan working. In any case, when the fan does come on, the volume will be loud enough that you might not notice it. Thus, you may own an AVR for many years and never hear the fan, or see it in operation. There is no way to test the fan, and none is needed.

Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.

Verify your TV supports the ARC feature.Make sure you enable the external speakers/ARC/digital audio output on your TV, this varies by TV manufacturer. Set the AVR1x1S to the TV input. Go into the AVR menu settings and under System Settings, make sure Audio Return Channel is set to Auto and set the TV Control to on.

If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.

Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.

Yes, by using the manual setup procedure it is possible to increase the signal volume level to the subwoofer, while reducing the level on the subwoofer itself. The reason it switches off is that the standby sensing circuit cannot sense music when the level is very low. By increasing the volume to the subwoofer and reducing its output on the sub itself, the signal sensing circuit has a better chance of recognizing an incoming signal, preventing the sub from switching off.

The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order.

1. Forget/unpair the headphones on your device.
2. Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.
3. Pair the headphones to your device and see if this resolves the problem.
4. If manual pairing does not fix the problem, forget/unpair the headphones on your device again.
5. Initiate a Product Reset to reset the earbud’s Bluetooth connection.
   • Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again
   • Follow the Product Reset instructions in your Owner's Manual/Quick Start Guide.
   • Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.
   • Pair the buds to your Source Device.

It is possible to connect a wireless Citation Sub or Sub S to the Citation Amp.