Speaker not found during the setup

Speaker not found during the setup

If your SmartThings compatible speaker is not found during the setup process, try the following steps:

  1. Ensure that your phone/tablet with the SmartThings app is less than 10m/33ft from the speaker during initial set-up.
  2. Make sure your speaker is plugged into power and the LED display lights up.
    1. If the LED display is not turning on, reset the product to its factory settings.
    2. Once reset, try setting the speaker up again.
  3. Power cycle your speaker. Restarting your speaker will often help resolve the issue with products not showing up during the setup. 
  4. Unplug the power cord.
  5. Wait for about 10 seconds.
  6. Reconnect the power cord and make sure that the speaker is powering up.
  7. Temporarily relocate your product by moving the speaker closer to your router.
    1. If your speaker is able to connect in this new location, the original location may be too far from the router to maintain a stable connection.
  8. Use a different mobile device.
  9. If the error persists, try using a different device that has the SmartThings app installed and is connected to your speaker.

 

Applies to:
Category: Connectivity

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