How To

Support Overview / How To

How To

503 results
  • Aura Studio plays through aux only and the buttons do not work, why? DEMO MODE
    The Aura Studio has been put into demo mode, here is how to detect and disable this feature.
    How to detect "demo mode" on the Aura Studio:
    1. When plugged in, the Aura Studio will stay powered on at all times (it will not go into standby mode).
    2. All buttons on the speaker will not work.
    3. Bluetooth mode is disabled, wireless connection will not work.
    4. Only the aux cable input can be used to play music; volume is automatically set to maximum and cannot be adjusted (all buttons are disabled).

    How to disable "demo mode" on the Aura Studio:
    1. Make sure the speaker is powered ON.
    2. Press and hold the Vol - and Bluetooth button for at least 5 seconds
    3. The speaker will power OFF, demo mode is disable.
    4. Now when the speaker is powered ON, you will have full access to all buttons and features.
    Caution: The button combination that disables "demo mode" (Vol - and Bluetooth), will also enable it.
  • Audio is out of sync with devices.
    Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.
  • Audio distortion or drop outs while using PartyBoost or Connect+/Stereo Boost

    If you are having trouble with distortion or drop out, try the following suggestions:

    Move the audio source closer to the speakers

    Move the speakers closer to each other

    Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source

    Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers

    Restart both your speakers and the audio source

    Make sure speakers are away from other sources of wireless signal – you could be experiencing interference

    Re-pair the audio source with your speaker

    If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker

  • A TV connected to HDMI output 2 does not show the on-screen menu system from the AVR, only HDMI 1 seems to show the OSD menu. Is this correct?
    Yes, this is correct. The AVR 1x1S does not support OSD on HDMI 2 out, only on HDMI 1.
  • A TV connected to HDMI output 2 does not show the on-screen menu system from the AVR, only HDMI 1 seems to show the OSD menu. Is this correct?
    Yes, this is correct. The AVR171, 171S, 1710 & 1710S only supports OSD on on the HDMI 1 output. HDMI 2 doesn't not show the OSD. The AVR370 and 3700 supports OSD on both HDMI outputs.
  • Are there speakers in the front and the back?
    No. The speakers are in the front where the logo is located.
  • Are there any environmental friendly or recycled materials used in the Citation MultiBeam 1100?
    The product packaging is made from FSC-certified material and printed with soy ink. 
     
  • Are the legs adjustable?
    If the Harman Kardon Go + Play is not stable or wobbles on a surface, one of the legs on the bottom of the speaker is adjustable with a Philips screwdriver. The adjustable leg is the one with a screw is in the center of the leg. 
  • Are shipping charges applied if I return my order?

    No, shipping is on us. You can send your order back within 30 days for a full refund.


    To initiate a return request, click here.

  • AirPlay does not work, but my Spotify Connect does. What's wrong?
    AirPlay uses a differnet network card inside the BDS. If it doesn't receive any IP adresses, it won't work. To check and see if your network card in BDS did receive an IP address, you can use an app called Net Analyzer for iOS and WiFi Analyzer for Android. Simply scan your network with one of them, and you should be able to see your BDS IP address, usually the IP after your main IP for BDS, should be AirPlay network details. If you have trouble, please contact our helpdesk for further assistance.
  • Airplay 2 support
    Airplay 2 is supported
  • After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?
    This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
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