How To

This product features up to 10 hours of playtime depending on the content and volume level you are listening to. 
Battery Charging Time is 3 hours at 5V, 0.5A

Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

Battery issues fall into three categories:

• Your speaker or headphones run out of power after only a short time.

• The speaker will not play at all because the battery will not hold a charge.

• When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

  Here are some things to try that often fix these issues.

1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

4. Charge the product overnight for at least 8 hours.

5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

The Aura Studio has been put into demo mode, here is how to detect and disable this feature.
How to detect "demo mode" on the Aura Studio:

1. When plugged in, the Aura Studio will stay powered on at all times (it will not go into standby mode).
2. All buttons on the speaker will not work.
3. Bluetooth mode is disabled, wireless connection will not work.
4. Only the aux cable input can be used to play music; volume is automatically set to maximum and cannot be adjusted (all buttons are disabled).

How to disable "demo mode" on the Aura Studio:

1. Make sure the speaker is powered ON.
2. Press and hold the Vol - and Bluetooth button for at least 5 seconds
3. The speaker will power OFF, demo mode is disable.
4. Now when the speaker is powered ON, you will have full access to all buttons and features.

Caution: The button combination that disables "demo mode" (Vol - and Bluetooth), will also enable it.

Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

If you are having trouble with distortion or drop out, try the following suggestions:

Move the audio source closer to the speakers

Move the speakers closer to each other

Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source

Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers

Restart both your speakers and the audio source

Make sure speakers are away from other sources of wireless signal – you could be experiencing interference

Re-pair the audio source with your speaker

If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker

Yes, this is correct. The AVR171, 171S, 1710 & 1710S only supports OSD on on the HDMI 1 output. HDMI 2 doesn't not show the OSD. The AVR370 and 3700 supports OSD on both HDMI outputs.

Yes, this is correct. The AVR 1x1S does not support OSD on HDMI 2 out, only on HDMI 1.

No. The speakers are in the front where the logo is located.

The product packaging is made from FSC-certified material and printed with soy ink. 
 

If the Harman Kardon Go + Play is not stable or wobbles on a surface, one of the legs on the bottom of the speaker is adjustable with a Philips screwdriver. The adjustable leg is the one with a screw is in the center of the leg. 

No, shipping is on us. You can send your order back within 30 days for a full refund.

To initiate a return request, click here.

AirPlay uses a differnet network card inside the BDS. If it doesn't receive any IP adresses, it won't work. To check and see if your network card in BDS did receive an IP address, you can use an app called Net Analyzer for iOS and WiFi Analyzer for Android. Simply scan your network with one of them, and you should be able to see your BDS IP address, usually the IP after your main IP for BDS, should be AirPlay network details. If you have trouble, please contact our helpdesk for further assistance.

Airplay 2 is supported

This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.

This happens if you power up the subwoofer before connecting the right and left speakers. The system mutes to avoid potentially harmful pop noise. Just touch one of the volume up/down pads to unmute.

High pass filter When the subwoofer is connected, the main channels are "Small", meaning that there is a high-pass filter. This ensures proper blending with the subwoofer. Crossover settings The Citation amp supports crossover settings in the range 50Hz - 120Hz. Default is 80Hz. Multiple subwoofers? Only one type of subwoofer is supported at a time. Either with cable or wireless.

There are several ways to access the advanced settings. In the settings page, you can adjust settings for subwoofer, EQ and input sensitivity. Make sure your PC or smartphone is connected to the same network as Citation AMP: 1. On a PC, go to the "Network" folder". There you can find an icon for the Citation Amp. Double click that, and you are taken to the internal webpage for advanced settings for your Citation Amp. 2. Or, in the Google Home app, go to settings for the Citation Amp. At the bottom of the page, you can find the device IP address. Copy and paste this address into your web browser, and you are taken to the internal webpage for advanced settings for your Citation Amp.

The 12V trigger output can be used with a stereo 3.5mm jack cable. The 12v trigger signal is present in the ring/right-ch connection.