How To

Support Overview / How To

How To

503 results
  • Should I activate Spotify Connect in my AURA?
    No, connect your AURA to your home network (see QSG) once your AURA is connected and your device is on the same network. Simply open Spotify Premium, and a small speaker icon will be visible inside the app.
  • SmartThings app: "Enter code" pop-up on the "Register Your Device" screen when setting up Amazon Alexa

    Due to Amazon Alexa's registration security, when you try to set up Amazon Alexa in the SmartThings app, it will automatically generate a "Enter code" pop-up on the "Register Your Device" screen. You can ignore this and just press "Continue" to proceed. You do not need to enter a code.

  • SmartThings App: Airplay not working

    If you cannot stream music via AirPlay on your AirPlay compatible device, proceed with the following steps: 

    1. Open the SmartThings app
    2. Go to device's page in SmartThings app.
    3. Select "Third Party Services".
    4. Select "AirPlay".
    5. Select "Reset AirPlay".

     

  • Sometimes, if I remove the USB stick while playing from it, the BDS freezes.
    Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.
  • Sometimes my Chromecast enabled streaming app cannot see my Citation speaker. What should I do?
    "In certain network conditions, your speaker may not be visible from your streaming app. You can still use voice control to start & control playback. If you wish to use your phone app to control playback, please power cycle your Citation speaker and your phone."
  • Sometimes when I watch HD or 3D material, I can see white specks or "snow" on the screen. What can I do to avoid this?
    Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.
  • Speaker not found during the setup

    If your SmartThings compatible speaker is not found during the setup process, try the following steps:

    1. Ensure that your phone/tablet with the SmartThings app is less than 10m/33ft from the speaker during initial set-up.
    2. Make sure your speaker is plugged into power and the LED display lights up.
      1. If the LED display is not turning on, reset the product to its factory settings.
      2. Once reset, try setting the speaker up again.
    3. Power cycle your speaker. Restarting your speaker will often help resolve the issue with products not showing up during the setup. 
    4. Unplug the power cord.
    5. Wait for about 10 seconds.
    6. Reconnect the power cord and make sure that the speaker is powering up.
    7. Temporarily relocate your product by moving the speaker closer to your router.
      1. If your speaker is able to connect in this new location, the original location may be too far from the router to maintain a stable connection.
    8. Use a different mobile device.
    9. If the error persists, try using a different device that has the SmartThings app installed and is connected to your speaker.

     

  • Speakerphone Information
    This product features an echo-cancelling speaker phone for calls and meetings. 
  • Supported USB Formats

    This device supports both FAT16 and FAT32 USB formats.

  • Surround Sound formats
    Harman Kardon Radiance 2400 can decode Dolby Audio and DTS.

    Dolby Atmos is not supported, but will be rendered as Dolby Audio.
    Dolby Digital 5.1 and DTS Surround (2.0 and 5.1) is supported, but will be downmixed to 2.1/2.0.
    DTS Master Audio is not supported.
  • Switching From AirPlay/Chromecast to Bluetooth in Streaming Apps

    To switch from using AirPlay or Chromecast to Bluetooth, proceed with the following:
    If this is your first time connecting the speaker via Bluetooth to your source device:

    1. Press the Bluetooth button on your speaker. You should notice the button will begin flashing blue.
    2. On your Bluetooth enabled source device, go to your settings
    3. Make sure Bluetooth is turned on
    4. Select your speaker from the list of available devices
    5. Your speaker will change from flashing blue to a solid blue color once the speaker has been successfully paired.

    If you have previously connected your source device to the speaker via Bluetooth:

    1. Switch to Bluetooth input on the speaker by pressing the Bluetooth button.
    2. Go to the settings of your source device
    3. Make sure Bluetooth is enabled
    4. Make sure your speaker shows as connected.
      1. If your speaker does not show that it is connected, click on the speaker from the list of devices
      2. If the speaker fails to connect after the previous step, you may need to select "forget this device" and proceed with the steps listed above.
    5. Play music from the music streaming app via Bluetooth.
  • The 4 LED dots change to amber on my Citation speaker. What does this mean?
    The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.
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