How To

Support Overview / How To

How To

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  • In-Ear Fit & Comfort Guide

    Check out this JBL In-Ear Fit Guide video, or read the below article.

    In-Ear Fit & Comfort Guide

    A proper fit is the most important thing when using in-ear headphones (wired, wireless, TWS). Without a solid, tight fit the headphones will sound thin (lacking bass), not very loud, and will do a poor job of blocking out unwanted sounds.

    In-ears, unlike an earbud design, are meant to be pushed into your ear canal, creating a tight seal. If this seal is not accomplished, you will not experience good results.

     

    1. Typically speaking, the medium sized ear tip is already installed on your in-ear headphones. If it feels tight or loose, try the other sizes.
    2. As you try each ear tip, rotate forward and/or back until you create a tight seal as seen here. In-Ear Fit Guide - image.png
      NOTE: The image shows a stick style in-ear, but this applies to any in-ear design.
    3. As you are twisting and pushing you will hear the sound quality changing. When you accomplish a tight seal, you’ll hear it. You will have more bass than in any other position, and the leakage from outside noise will be minimized before ever turning on Noise Cancelling (if your headphones have Noise Cancelling).
    4. If you have one of our headphones that uses the JBL Headphones App, check in the app to see if there is a “Check My Best Fit” banner. This feature will walk you through getting the best fit and will let you know when you’ve accomplished it.

     

    While this may seem a bit daunting, after doing this a few times, inserting the in-ear headphones into your ears and getting a good fit will become second nature and will take a second or two each time, not minutes. But it is definitely worth spending the few moments the first time around, in order to get the most out of your in-ears.

     

    Still not satisfied with the fit? Please check out this Fit Checker Tool, which utilizes your camera and preferences to recommend earbuds that will not only fit great, but sound great as well!

  • 12V trigger connection information
    The 12V trigger output can be used with a stereo 3.5mm jack cable. The 12v trigger signal is present in the ring/right-ch connection. 
  • Accessing advanced settings
    There are several ways to access the advanced settings. In the settings page, you can adjust settings for subwoofer, EQ and input sensitivity.

    Make sure your PC or smartphone is connected to the same network as Citation AMP:

    1. On a PC, go to the "Network" folder". There you can find an icon for the Citation Amp. Double click that, and you are taken to the internal webpage for advanced settings for your Citation Amp.

    2. Or, in the Google Home app, go to settings for the Citation Amp. At the bottom of the page, you can find the device IP address. Copy and paste this address into your web browser, and you are taken to the internal webpage for advanced settings for your Citation Amp.
  • Additional subwoofer information
    High pass filter
    When the subwoofer is connected, the main channels are "Small", meaning that there is a high-pass filter. This ensures proper blending with the subwoofer.

    Crossover settings
    The Citation amp supports crossover settings in the range 50Hz - 120Hz. Default is 80Hz.

    Multiple subwoofers?
    Only one type of subwoofer is supported at a time. Either with cable or wireless.

     
  • After connecting my Soundsticks Wireless system, no sound is heard.
    This happens if you power up the subwoofer before connecting the right and left speakers. The system mutes to avoid potentially harmful pop noise. Just touch one of the volume up/down pads to unmute.
  • After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?
    This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
  • Airplay 2 support
    Airplay 2 is supported
  • AirPlay does not work, but my Spotify Connect does. What's wrong?
    AirPlay uses a differnet network card inside the BDS. If it doesn't receive any IP adresses, it won't work. To check and see if your network card in BDS did receive an IP address, you can use an app called Net Analyzer for iOS and WiFi Analyzer for Android. Simply scan your network with one of them, and you should be able to see your BDS IP address, usually the IP after your main IP for BDS, should be AirPlay network details. If you have trouble, please contact our helpdesk for further assistance.
  • Are shipping charges applied if I return my order?

    No, shipping is on us. You can send your order back within 30 days for a full refund.


    To initiate a return request, click here.

  • Are the legs adjustable?
    If the Harman Kardon Go + Play is not stable or wobbles on a surface, one of the legs on the bottom of the speaker is adjustable with a Philips screwdriver. The adjustable leg is the one with a screw is in the center of the leg. 
  • Are there any environmental friendly or recycled materials used in the Citation MultiBeam 1100?
    The product packaging is made from FSC-certified material and printed with soy ink. 
     
  • Are there speakers in the front and the back?
    No. The speakers are in the front where the logo is located.
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