How To

Support Overview / How To

How To

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  • How to use the MultiBeam Calibration feature

    Before you start

    • Remove any interference that might be blocking the Soundbar side-firing speakers.
    • Any ambient noise or sounds that could disrupt the calibration needs to be out of the room.
    • In case you are moving the Enchant Soundbar you will need to calibrate the sound again.
    • If something went wrong, you can always delete the calibration settings by resetting the system.
      • Press and hold Power - button and  Soruce button down for 5 seconds.
      • This will delete all settings, including the Wi-Fi connection.


    How to use the MultiBeam feature

    1. Press and hold the CALIBRATION iconbutton for 3 seconds.
      1. On the Enchant display a timer will start counting down from 3 to 0 (Once hitting 0 the Calibration will begin).
    Remote icon
    1. The calibration takes around 60 seconds before it is complete. While calibrating you will hear some noises coming from the speaker.
    2. When finished the display on the Enchant Soundbar will say "DONE"

     
  • How will I know when it is charging?
    The power on/off symbol/button will flash white consistently. The LED switches to OFF when charging is complete.
  • I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+
    Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.
  • I'm trying to connect my product to my home network or router, but it is not working. How can I fix this?
    1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.
  • I can no longer play music on my other speakers, when setting up a new speaker using Ethernet connection.
    If you are having problems playing music after setting up a new speaker (no matter what connection is used, Ethernet, Wi-Fi), please restart the Harman Kardon Controller app after the speaker setup is complete.
  • I cannot adjust volume when playing music to my OMNI+ speaker, as my phone is in lock screen mode.
    Some third-party apps do not support volume changing when your smart device is in lock screen mode.
  • I can not connect any OMNI+ speakers to my network with my iOS device, it keeps saying "failed to join network".
    If you are experience this message, please power cycle the Wi-Fi router and speaker(s). Disconnect the devices' power cable for 10 seconds and then reconnect them. Once the router and speaker(s) completely boots up, please try to setup again.
  • I cannot control Bluetooth functions with Alexa on my Harman Kardon Allure or Allure portable speaker. Is this normal?
    This feature is not yet implemented in our Harman Kardon Allure or Allure portable speaker. Future updates might include this option, so we advise keeping an eye on the release notes in the HK Alexa Setup app about possible future firmware updates.
  • I cannot find my Aura Studio 2 in the HK Remote app
    The Harman Kardon Aura Studio 2 only supports Bluetooth. The HK Controller app only works with Harman Kardon products that have WiFi connectivity.
  • I can not play music to my Omni speakers using a Huawei phone with HK Controller app. Is there any way to fix this?
    Unfortunately, some Huawei phones are not able to stream music from the HK Controller app to 1st generation Omni speakers. However, the new Omni 10+, 20+, and 50+ have fixed this issue, and you will be able to stream music to them using your Huawei phone.
  • I cannot use Bluetooth or AUX IN when pairing my OMNI+ speaker to the WiFi network.
    It is not possible to use the speaker while installing it to your WiFi network. Once you have successfully connected to the WiFi network, you can use Bluetooth and AUX again.
  • I have a pair of OMNI+ speakers set up as a stereo pair. When I am streaming music to them, the music takes a while before playing.
    Make sure that both speakers are using the same network technology, either Ethernet or WiFi. Mixing them will increase music loading time.
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