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One of my OMNI+ speakers keeps disconnecting from my Wi-Fi network

- Try to disconnect some devices from your Wi-Fi network. Some routers may have weak performance, which can cause issues and poor connection to all devices in your network. - If your router supports 5Ghz ( 802.11N or AC ) and you have devices that are capable of using 5 GHz Wi-Fi then switch to that specific network for best performance. - If you have a lot of ( Legacy / older than 5 years ) devices on 2.4GHz network, try limiting them to max. 6 connected simultaneously

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Pairing issues with a Computer or PC

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

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Pairing subwoofer or tower

Check if the tower and subwoofer’s LEDs are in solid white color. A blinking LED means a disconnection. In this case, hold RESET on the back of the tower or subwoofer for 5 seconds to enter pairing mode. On the touchscreen, tap “Speaker Setup” > “Pairing” > “Tower Setup” or “Subwoofer pairing”, then follow the onscreen instructions to pair with the digital hub again.

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Problems connecting to WiFi network using an iPhone

If you are experiencing issues when setting up your HK Citation Oasis to your WiFi network using the Google Home app, then please turn Bluetooth off on your phone, then turn Bluetooth back on again and try the setup again.

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Product Registration – FAQ

Looking to register your product?
We have addressed some of the questions that you might have. But feel free to reach out to us anytime you need us!

Where can I register my product?
Visit our product registration page.

Do I need to register my product for warranty?
No. Warranty is never depending on the registration of a product. Registration simply helps keep a record of your purchase(s) and gives you the opportunity to stay update on any information about your product(s).

Do I need an account to register my product?
Yes. We have made it easy to create an account for you so you can enjoy the benefits of having an account, including the option of registering your product.

Already registered a product and have questions?
Go no further! We hope you can answer your questions below. If needed, get in touch. We are always here to help you!

Can I edit an existing product registration of mine?
Partly, yes. You can edit the “Date of purchase” and “Serial Number” fields.

To do so, log into your account and select "My Product Registrations", find the relevant product from your list of registrations and select “View Registration”. Here you will find the option “Edit registration”.

If you wish to make changes to any other fields, please delete the relevant registration completely (see instructions below) and simply create a new registration.

Can I delete an existing product registrations of mine?
Yes. To delete an existing product registration, you can use the “Delete registration” option.

Log into your account and select "My Product Registrations", find the relevant product from your list of registrations and select “View Registration”. Here you will find the option “Delete registration”.

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Re-broadcasting any TV or Movie signal from your OMNI BAR+ or ADAPT+

No, that is not possible. However, you can create a 5.1 wireless surround system to extend your TV or movie sound. All you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.

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Remote app does not recognize my AVR1x1S and AVR1x10S receiver?

Make sure you download the latest version of the app from the Apple App Store or Google Play (for Android devices). - Make sure you device is connected to the same wireless network as your AVR1x1S or AVR1x10S model and not on 3G/LTE.

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Roon support

The Roon controller (DLNA) is not supported, but it is possible to use the Chromecast or Airplay from the Citation Amp to create a room within the Roon app (needs subscription with Roon).

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Setting Line output fixed or variable

As default the line output is set to Fixed. You can change it to variable in the advanced settings.

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Setup instructions for Android
1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Enable Bluetooth
4. Enable Location services
5. Open your Google Home app
  1. Make sure you have permitted the Google Home app to view your location.
6. First option Tap Add Set up device Set up new devices in your home
7. Second option Tap X device found Select Home location
8. Follow the instruction on screen to add your new Harman Kardon Citation speaker.
Still not sure how to connect, then watch this video below:
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Setup instructions for Apple iOS devices
1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Open your Google Home app .
4. Enable Bluetooth
5. First option Tap Add Set up device Set up new devices in your home
6. Second option Tap X device found Select Home location
7. Follow the instruction on screen to add your new Harman Kardon Citation speaker.
Still not sure how to connect, then watch this video below:
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Smart TV Compatibility

It is always recommended to use our range of Soundbars if you want a speaker for your Television or Smart TV as they are designed specifically for this purpose, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.

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Sometimes, if I remove the USB stick while playing from it, the BDS freezes.

Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.

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Sometimes my Chromecast enabled streaming app cannot see my Citation speaker. What should I do?

"In certain network conditions, your speaker may not be visible from your streaming app. You can still use voice control to start & control playback. If you wish to use your phone app to control playback, please power cycle your Citation speaker and your phone."

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Sometimes when I watch HD or 3D material, I can see white specks or "snow" on the screen. What can I do to avoid this?

Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.

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Surround Sound formats

Harman Kardon Radiance 2400 can decode Dolby Audio and DTS.

Dolby Atmos is not supported, but will be rendered as Dolby Audio.
Dolby Digital 5.1 and DTS Surround (2.0 and 5.1) is supported, but will be downmixed to 2.1/2.0.
DTS Master Audio is not supported.

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The 4 LED dots change to amber on my Citation speaker. What does this mean?

The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.

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The Bluetooth pairing acknowledgment signal is very loud. Is it possible to reduce the volume of this signal, or will there be a software upgrade that changes the volume?

It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.

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The cooling fan on the back panel rotates from the moment I switch the BDS on, and it keeps running after I put the unit into Standby.

Be aware that the BDS X75 and X77 have two power modes. By pressing the power button briefly, the unit goes into sleep mode, and the fan keeps cooling the unit. Holding down the power button for a couple of seconds puts the BDS into standby, and the fan stops.

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The Esquire 2 goes into automatic standby mode after some time without audio input. How long does this take?

If there isn't any input for 10 minutes, the ESQUIRE 2 will go into sleepmode, and after 20 minutes more of no activity, it will power itself off.

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The fan in my AVR never seems to come on. Can I test the fan to make certain that it works?

Your model AVR is equipped with a cooling fan that only comes on when the unit's internal temperature rises above a predetermined limit. Thanks to the massive heat sinks used in the AVR series, this temperature is rarely reached. A typical situation where the fan will come on is when the AVR is operating at a very loud volume level with program material that has sounds in all seven channels. Since this is a rare occurrence, you may never notice the fan working. In any case, when the fan does come on, the volume will be loud enough that you might not notice it. Thus, you may own an AVR for many years and never hear the fan, or see it in operation. There is no way to test the fan, and none is needed.

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There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?

Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.

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There is no audio through HDMI when I'm using the internal apps (Netflix, Pandora, etc) of my TV.

Verify your TV supports the ARC feature.Make sure you enable the external speakers/ARC/digital audio output on your TV, this varies by TV manufacturer. Set the AVR1x1S to the TV input. Go into the AVR menu settings and under System Settings, make sure Audio Return Channel is set to Auto and set the TV Control to on.

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The setup process fails with a device running Android 7.0 or higher for my OMNI+ speaker, how can I make it connect?

If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.

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