My tracking states delivered, but I have not received my parcel
My tracking states delivered, but I have not received my parcel
If you have not received your parcel even though your tracking is stating that it was delivered, please contact Customer Support as soon as possible, for us to locate your parcel.
Please note that if you, at your own risk, have granted our delivery partner permission to deliver the parcel when you are not at home, we are unfortunately unable to open a claim with our delivery partner.
Applies to:
Was this helpful?
Thank you for your feedback!
Can’t find what you’re looking for?
Chat with us
Monday - Friday: 09.00-18.00
Saturday - Sunday: 11:00-16:00
