How To

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How To

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  • What are the differences between x35 models and x85S models?
    BDS 335/635 are our low cost models, still offering the thrills of a media center with Blu Ray disc player built-in. These systems have passive subwoofers, and the subwoofer amplifier is built in to the BDS unit. The x85S models offer more features, such as Spotify Connect support, and the use of active subwoofers. All depends on your needs and what your personal preferences will be.
  • What are the improvements from the previous generation of Citation Bar?
    Compared to the Citation Bar, the Citation Multibeam 1100 adds Dolby Atmos with up-firing drivers, Multibeam surround sound, Sound Calibration and PureVoice dialogue enhancement. 
     
  • What are the leather-like patches in the HKTS 335 or 635 meant for?
    They are meant as protective pads for the satellite speakers to stand on, preventing damage and scratches.
  • What are the requirements for using Harman Kardon Allure speaker?
    There are a couple of things that you will need to install your Harman Kardon Allure speaker. 1. Amazon account (US, UK or Germany are the only ones supported now). 2. An Android device (Android 6.x and up) or Apple device (iOS 9.3 and up). 3. A Wi-Fi network with UPnP enabled. 4. Our HK Alexa setup app from the App store. If you have met all the criteria for installing your new Harman Kardon Allure speaker, then you are ready to enjoy a voice-activated speaker and great music!
  • What are the two signal cables that are in the SOHO II NC box meant for? One has silver-colored plug, the other one has black-colored plug.
    The silver cable is intended for use with Apple sources. The black cable is intended for use with Android/universal sources.
  • What can I do with the Amazon Alexa app for my Harman Kardon Allure/portable speaker?
    There are tons of features that you can use with your Harman Kardon Allure spaeker and Alexa app. We advise going to Amazon's own webpage for more assistance with the Alexa app and what you can do with it. https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230
  • What can I use to clean the enclosure?
    We recommend using a microfiber cloth to polish the high-gloss surfaces, and a vacuum with either a stationary brush attachment or hose to clean the speaker grille. Do not use water to clean the products.
  • What does "HVS" mean? I can see it as an option for surround modes.
    HVS is short for Harman Virtual Surround. This signal processing system can simulate surround effect from a stereo source.
  • What does the Sound Feedback button on the HK SB20 remote control do ?
    The sound feedback is the tone you hear when you send a command to the soundbar. This confirmation tone can be switched off, if you do not want it to be heard.
  • What do I need to create a 5.1 wireless surround system with my OMNI BAR+?
    All products must be on Wi-Fi 5GHz network, and you need two additional OMNI+ speakers of the same model (2 x OMNI 20+ for example) to create 5.1 wireless surround sound.
  • What do the buttons do on the Vi Personal Trainer?
    (+) Button A short press will increase the volume. A long press will skip to the next track. (-) Button A short press will decrease the volume. A long press will skip back a track. Middle (Multifunction Button) A short press will play/pause music or answer/end calls. A long press on the middle button will turn the device on/off.
  • What do the surround mode functions do?
    All of the surround mode functions in our devices work in different ways, and some might be useful in certain situations. Here is a list of each mode, explained with more details. HVS surround mode: Is the abbreviation for HARMAN Virtual Surround. It will process the signal to simulate a surround effect from a stereo source. DSP Bypass: Surround Off (DSP or Analog Bypass) = 2 CH STEREO. When this mode is selected, the BDS will pass the analog source material directly through to the front left and right speakers, bypassing the digital processing circuitry. Stereo mode: Turns off all surround processing and plays a pure two-channel signal or a downmix of a multichannel signal. The signal is digitized and bass management settings are applied, making it appropriate when a subwoofer is used. Pulse-code modulation (PCM): This method is used to digitally represent sampled analog signals, and two channels (stereo) is the most common format. PCM Stereo is what standard Audio CDs always use. Dynamic Range Control: This setting makes the loud and quiet parts of a movie or music sound closer to the same volume (a process known as compression). Compression lets you turn up the volume so you can hear the quiet parts without the loud parts disturbing other people. NOTE: This feature works only with Dolby Digital programs that have been specially encoded. Three settings are available: •• Off: Never applies compression. Use this setting when the volume may be as loud as you desire. •• On: Always applies compression. Use this setting when you want the volume to be as quiet as possible without making it difficult to hear spoken dialogue. •• Auto: Applies compression based on information encoded within the Dolby Digital bit-stream. The receiver will selectively apply compression only during the most dynamic parts of the soundtrack.
  • What formats are supported via DLNA?
    ONYX and AURA supports PCM, WMA, AAC, FLAC and MP3 via DLNA.
  • What formats does the optical input supports?
    The optical input supports these formats: 2-ch PCM with 44.1k or 48k support, and Dolby Digital (1.0 to 5.1 channels).
  • What happens if Harman has to change my order?
    In some cases there may be an unforeseen stock limitation or products may no longer be available. We will try to inform you by email as soon as possible of any delays and/or unforeseen changes.
  • What happens if you have multiple Citation speakers, will all react to "Hey Google" or "OK Google"?
    All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.
  • What HDCP version is featured in the AVR and BDS models?
    All AVR models up to and including 151S, 161S and 171S feature HDCP version 1.4. (High-bandwidth Digital Content Protection). This is also true for BDS 280, 580, 280S and 580S. It is not possible to update to version 2.2 with any software/firmware update, as this requires a hardware change. Future models may feature version 2.2, made for UHD/4k content.
  • What HDMI version does the SB20 support?
    The Harman Kardon SB20 supports HDMI 1.4 with ARC to the TV.
  • What HDMI version is supported for AVR 1x1S models?
    Our AVR151S features HDMI 1.4a with 3D ready. AVR 161S and AVR 171S feature HDMI 2.0 with 3D ready. HDR is not supported.
  • What is connect+?
    JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party
  • What is Dolby Atmos?
    Dolby Atmos is a 3D surround sound format. Using Dolby Atmos, the Citation Multibeam 1100 can reproduce multi-channel surround sound including height channel. For more information, visit Dolby Atmos at https://www.dolby.com/technologies/dolby-atmos. 
     
  • What is Proposition 65?
    What is Proposition 65? Proposition 65 (“Prop 65”) is a California law that requires businesses to provide a warning before exposing individuals in California to any of 900-plus chemicals that California lists as a carcinogen or a reproductive toxicant (“Prop 65 List”). The list is available at: https://oehha.ca.gov/proposition-65/proposition-65-list. The law includes specific warning language that can be used by businesses to comply. The specific warning language is called a “safe harbor.” Why is Harman including this warning? The chemicals in products that require the Prop 65 warning can vary based on product type. Many of the chemicals on the Prop 65 List are common additives found in products such as jewelry, lamps, ceramic tableware, food, lead crystal glasses, electric cords, automobiles, beauty products, and furniture. Does this law apply everywhere? No, Prop 65 warnings are only required under California law. Are Harman products that display the Proposition 65 warning safe? Harman is committed to making products that comply with all applicable laws and that are safe to use. California’s Prop 65 is not a product safety law, but a chemical right-to-know law. We believe our products are safe when used as intended. I purchased this product outside of California, why does it include a Prop 65 warning? Harman sells products throughout the U.S. We do not know where each item will ship. We have no alternative except to place the Prop 65 warning on all of our products regardless of where they are sold. For more information go to: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language If you have any questions about any of our products, please contact: LA.PROP65@harman.com
  • What is Purevoice?
    PureVoice is a new patent-pending technology from Harman, that actively analyzes media content to make the dialogue in Movies and TV programs easier to hear.
     
  • What is the difference between AURA and AURA Studio?
    AURA Studio is a Bluetooth speaker plus microphone built-in, where AURA has Wi-Fi built-in for AirPlay, DLNA and Spotify Connect solutions.
  • What is the difference between Dolby Atmos and MultiBeam?
    Dolby Atmos is an object-based surround sound format. Harman Kardon MultiBeam is a beam-forming surround sound system that creates a wide surround sound effect.
  • What is the difference between the BDS 335 and BDS 635?
    The BDS 335 system is a 2.1 sound system, and speaker set included in this version is HKTS 335 speaker system. The BDS 635 system is a 5.1 sound system, and speaker set included in this version is HKTS 635 speaker system. That is the only difference between these two systems.
  • What is the difference between the cable with silver and the cable with black plugs?
    Since there is no fixed standard for headphone connections, there are two cables in the box, with different polarity. If one cable does not give good audio results, try the other cable. This usually solves the problem. The majority of phone models (Apple, Samsung from Galaxy S2 model, LG, HTC, Sony, Motorola, Blackberry) require the audio cable with the silver plugs. Pin assignment in this cable from the tip of the plug: R/L/Ground/Microphone. However, some manufacturers, such as some models from Nokia, require a cable with different pin assignment, (R/L/Microphone/Ground). In this case, you should use the audio cable with the black plugs.
  • What is the Frequency response of the Citation series?
    The Frequency response for the Citation series, except the subwoofer, is 50Hz to 20Khz.
     
  • What is the function of the EQ Button in the remote app for AURA?
    The EQ Button activates a special "wide stereo sound" effect. It does not affect bass settings. Turning EQ On/Off does not reset bass level to default value. User can adjust BASS in the Bass +/- control in the APP.
  • What is the input sensitivity on AUX-in
    The input senstivity on the AUX-in jack is 280mV RMS.
  • What is the maximum number of speakers that I can connect together via the Dual Sound feature?
    Wireless Dual Sound feature supports a maximum of two speakers. Both the GO + PLAY MINI and the other speaker must have the Dual Sound feature.
  • What is the overall power rating of the Citation MultiBeam 1100?
    The overall power rating is 630 W maximum power at 1% THD.
     
  • What is the rated power of the Omni 50+ speaker with and without AC power?
    The Omni 50+ rated power with AC power connected is 4 X 25 Watt. When using battery only, the rated power is 4 X 15 Watt.
  • What is the rated power of the OMNI BAR+ system?
    Both the OMNI BAR+ and its subwoofer have 200W of power amplification, which means that total system power is 400 W.
  • What is Wireless Stereo Boost pairing mode?
    The Onyx Studio 8 features Wireless Stereo Boost which allows you to connect two Onyx Studio 8 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 8 to other Onyx Studio speakers such as the Onyx Studio 7, 6 and 5.
  • What is Wireless Stereo Boost pairing mode?

    Wireless Stereo Boost allows you to connect two of the same model speakers together for a more powerful listening experience. 


    To use this feature, hold the Bluetooth button on both speakers for more than 5 seconds.


    The left & right channels can be swapped by tapping the Bluetooth button on the host speaker twice.

  • What kinds of sensors do the Vi headphones have? Can they track my heart rate?
    The Vi headphones have a couple different sensors, including a touch sensor (for interacting with Vi), a gyroscope (for rotational motion), accelerometer (for movement or vibrations) and a barometer (for elevation / atmospheric pressure). Plus they house a “custom” sensor that uses visible-light and infrared LEDs along with photodiodes, all in the left ear bud, to determine your heart rate. The headphones can also talk to your iPhone/Android's GPS and Wi-Fi to help with figuring out location and other information.
  • What router port numbers does the Harman Kardon Wireless HD Audio System use?
    The Harman Kardon Wireless HD Audio System uses UDP ports 6060 and 6080.
  • What router should i get, to have the best performance for my OMNI+ system?
    To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance. This will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions. Please also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices). Always connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.
  • What should I do if the music is distorted or drops out on my Go + Play Mini while using Wireless Dual Sound?
    If you are having trouble with distortion or drop outs, try the following suggestions: 1. Move the audio source closer to the speakers. 2. Move the speakers closer to each other. 3. Make sure only one of the two speakers are connected to the audio source. If both are connected to the audio source, disconnect the connection between the audio source and the second speaker. 4. Make sure the audio source connects with one streaming speaker only, disconnect other Bluetooth connection. 5. Restart both your speakers and the audio source. 6. Make sure the environment is not congested by other wireless signals.
  • What to do when Wireless network connection fails during setup
    Let's run through some basic check marks to ensure we didn't miss anything while setting up your device.
    1. Your Citation device is turned on power on
    2. Check the password you have entered, and re-enter it again (typos can happen).
    3. Make sure your mobile device has the initial support needed:
      1. Android 4.4 OS and higher
      2. Apple iOS 10 OS and higher
      3. The latest version of Google Home app gh
    4. Your phone needs Bluetooth to be on User-added image
    5. Enable Location Service locatin(Android only)
    6. Plus you need to permit Google Home app gh to access your location on the phone (Android only).


    The basic check is done, and we are now moving into your Wireless network setup.

    1. Try moving your speaker closer to the Wireless network router ONE 5 m distance Wifi router
    2. Have you previously connected the speaker to your WiFi network?  If yes, look below or move to "Troubleshooting"
      1. Did you recently make any changes to your network, such as buying a new router, adding an extender, or maybe changed settings?

      2. Maybe your ISP (Internet Service Provider) did some changes, possibly even updating your Wireless router software.

    If you still are experiencing issues connecting the device to your Wireless network, let's do some further troubleshooting.


    Troubleshooting

    1. Your WiFi router might need a reboot, unplug power for 1 minute and connect power again.
      1. While you are rebooting your WiFi router, we advise doing the same for your speaker. Simply disconnect power and reconnect power again.
      2. In case rebooting the speaker didn't work, let's try resetting your speaker by pressing the Reset Button reset button for 5 seconds (Front LED will light up).
    2. Go ahead with the setup again (remember to open Google Home app gh)
    3. Reboot your mobile device mobile device


    WiFi Network Troubleshooting

    • Check your WiFi router settings. Be sure that UPnP (Universal Plug and Play) is enabled.
    • Change Wireless channels on your WiFi router on 2.4G or 5G..
      • Avoid using other channels on 2.4G other than 1, 6 and 11. The rest are a NO-GO.
      • Keep a maximum of 8 devices in total on 2.4G (that is including our speakers).
      • Move products to WiFi 5G band, if they support it, to reduce the stress factor on the 2.4G band
    • Check your WiFi router to see if there is a MAC address limitation.
      • MAC address limitation is when your router is set/fixed to a maximum of 20 devices (or whatever it may have been configured for).
      • When you want to add the 21st device your router will deny access because you have filled up the 20 devices.
      • You need to clear or delete old devices that are not in use anymore. This may require someone with technical knowledge.
      • We advise that you don't have any MAC address limitations at all.
    • Avoid bad extenders (Cheap ones are often not powerful enough to deal with or handle the kind of data required to transmit high quality audio).
      • With extenders, the connection between "router and extender" is decreased by 50%.  That said, your data will be even slower,. having to processes it while the speed is decreased.
    There are more things you can do to optimize your WiFi router, but these above are the most common issues happening in users homes.

     
  • What Wi-Fi standard does the AURA support with Spotify Connect?
    AURA supports network standards b/g for both AirPlay and Spotify Connect solution.
  • What Wi-Fi standards are supported for Citation?
    Citation speakers support 802.11g, 802.11n, and 802.11ac standards on both 2.4 GHz and 5 GHz bands. We recommend using 5 GHz if available, as this will give you more stable performance and use the full power of your wireless audio. Contact our customer support to get in touch with an expert that can help you with your Wi-Fi network. We are here to help!
  • When Go + Play BT/Wireless is connected to multiple smart devices via Bluetooth, why is there a 'pop' when I switch between music sources?
    When the speaker is switching quickly between music sources via Bluetooth, it's normal to experience a very short 'pop' sound because the Bluetooth signal is breaking in and doing the handshake with the speaker. It won't appear after the Bluetooth signal is stable.
  • When I adjust LFE Trim in the Audio Effects menu, I hear no difference of level from my subwoofer. Why is that?
    Please note that the LFE Trim function is only active with surround source signals that feature a separate LFE track for the subwoofer. It does not affect subwoofer level when playing stereo or mono.
  • When I am out in the world using this as a portable device, can I still use ALEXA?
    When out in the world, on the beach, in a park, etc., the ALEXA feature will not work because the unit will not be connected to the internet via wi-fi. You can connect it to a wi-fi hotspot on a phone, if you like, or you can use it as a portable Bluetooth speaker.
  • When I select Adapt+ in the HK Controller app, I am not able to set up my older Adapt. How come?
    To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. When selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network. Note that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).
  • When I set up an Alexa MRM group, why do I only hear music coming out of one speaker?

    If you only hear sound from one speaker in an MRM group, skip to the next song. After this, both speakers should play music correctly. You can then go back to the first song or continue playing where you left off.

     

  • When I switch between analog and digital channels on my cable television set-top box, the picture distorts, but I have no problems when using other sources. How can I resolve the problem?
    Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion.
  • When I switch off my iPad, a loud click noise is heard from the Go+Play Wireless, and afterwards there is a lot of hiss. How come?
    This is caused by the volume synchronizaton system in the iPad. When you switch off the iPad with click sounds activated, it sends the click sound to the Go+Play, also ordering the Go+Play to increase volume to maximum. The hiss is a result of the Go+Play Wireless being at full volume. As soon as you re-start your music playing from the iPad, volume is back to normal music use. If you do not switch the iPad on again, the Go+Play goes into standby after a few minutes, and the hiss disappears. You can prevent this problem by de-activating the click/alarm sounds on the iPad.
  • When I use a USB stick to browse my music, why are the folders not listed in alphabetical order?
    The order of tracks and folders on your USB stick will not be listed in alphabetical order. The sequence of the tracks or folders will be listed based on the number and types of tracks in the folders.
  • When placing the Aura in sleep mode, or when it goes into sleep mode by itself, the wi-fi control light keeps blinking. Does the blinking stop at any time?
    Yes, after half an hour of inactivity, and provided Bluetooth pairing has been interrupted, Aura goes into full Standby. Now the wi-fi control light will no longer blink.
  • When pressing the “?” button in the remote app on an iPhone, you would expect to be linked to an explanation of remote app functionality. The actual result is that you are led to the homepage, but there is no App help on homepage.
    This is not an error. The App links to the Harman Kardon website when the "?" Button is tapped. User can then search the Quick Start Guide or Owner's Manual on the website.
  • When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?
    If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
     
  • When using my music source, the SOUNDBAR does not go into Standby mode with optical or coaxial input when the track is stopped with the players STOP button.
    The source device may need to be in Standby, not just stopped, for the Soundbar to go into Standby mode using the optical or coaxial inputs.
  • When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
    If the network does not appear, you can manually type in the network name (SSID) and password to connect.
     
  • Where can I get a wall bracket for my Omni 10+, Omni 20+ speakers?
    There are threaded inserts for mounting screws in the bottom of the Omni 10+ and Omni 20+. Mounting accessories are not available via Harman Kardon. For Omni 10+ there are two mounting screw holes which are 3mm in diameter and 67mm apart. For Omni 20+ there are two mounting screw holes which are 3mm in diameter and 110,5mm apart.
  • Where can I set my default music provider for my Harman Kardon Allure?
    In Amazon's app called Alexa. There you can set, change and login with your favorite supported music service. They offer Amazon Music, Spotify, Pandora and much more. Go to settings in the Alexa app, select "Music & Media.
  • Where is the microphone in the device located?
    Behind the speaker grill, at six o'clock, two cm. from the bottom.
  • Which A2DP codec does the SB20 support?
    The soundbar support SBC codec.
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