How To

Support Overview / How To

How To

502 results
  • Is the conference function of the Esquire model dependent on the operating system of a computer?
    No, the operating system itself is not crucial, and no additional driver is necessary for Bluetooth connection of speaker and microphone.
  • Is the Dual Wireless Sound for the Onyx Studio 5 compatible with the Onyx Studio 3 that also features the Dual Wireless Sound?*
    No. The Dual Wireless Sound featured in the Onyx Studio 5 only gives you the capability to connect to a second Onyx Studio 5. It is not possible to connect the Onyx Studio 3 and 5 together. The Onyx Studio 5 can only be connected to no more than one other Onyx Studio 5.
  • Is the Harman Kardon Allure speaker set to a specific language?
    It would depend where you buy it from. If you bought it in Germany, it will speak German from the start and if you bought it from USA or UK it will speak English. The langauge of the speaker can be changed in our HK Alexa setup app. Go to Settings, Device, Language and select your preferred language.
  • Is the IENC a wireless headphone?
    The IENC is not a wireless headphone. It is a wired headphone equipped with a 3.5 mm jack and a Noise Canceling box to control ambient aware sound.
  • Is there any limit when scrolling through my USB storage with music?
    No, you can easily scroll through your library with ease.
  • Is the strap made with synthetic leather?
    Yes, the material used for the strap is synthetic leather (PU/polyurethane).
  • Is this a portable speaker?
    Yes. This product has a rechargeable battery and a handle for carrying.
  • I want to listen to stereo music through all five loudspeakers of my BDS system, but I cannot see if it is possible.
    This function is not available on these BDS units. So-called five-channel stereo is a feature which is available in Harman Kardon AVR surround receivers, but it has not been included in the BDS platform.
  • I want to reset my AURA Studio speaker, is it possible?
    Yes, it can be done very easily. 1: First power on your AURA Studio. 2: Press volume + and Phone button at the same time for 5 seconds. 3: All LED light indicators will flash for 1 second. 4: Your AURA Studio has been reset.
  • I want to reset my remote control, can I do that?
    Yes, press and simultaneously hold down the Aux and the Zoom (Blue) buttons on the BDS remote control for at least three seconds. The input selector panel buttons all flash three times.
  • Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.

    The Checklist

    Let us walk-through a list of things needed to ensure every requirement is met.

    1. Check your mobile device if that is able to connect to same Wireless network.
    2. Make sure you are within range of your Wireless router.
    3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
    4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
      1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
      2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
    5. Try using a different mobile device, if you have one.
    6. Reboot your Wireless network router and your mobile device.
    Watch the video below for help with setting up your Google Assistant device.

    Wireless Network Extender

    Some houses or apartments can be too big for one Wireless network router to cover it all.
    Let's talk about the issues that might appear with an Extender network.

    1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
    2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
    3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
    4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
    5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

    One Wireless Network Name (SSID)

    1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
    2. If the Wireless speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
    3. To solve this issue, using two different name for your extended network will help with the performance of the Wireless connected speaker and Google Assistant request.

     

  • Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.

    The Checklist

    Let us walk-through a list of things needed to ensure every requirement is met.

    1. Check your mobile device if that is able to connect to same Wireless network.
    2. Make sure you are within range of your Wireless router.
    3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
    4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
      1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
      2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
    5. Try using a different mobile device, if you have one.
    6. Reboot your Wireless network router and your mobile device.
    Watch the video below for help with setting up your Google Assistant device.

    Wireless Network Extender

    Some houses or apartments can be too big for one Wireless network router to cover it all.
    Let's talk about the issues that might appear with an Extender network.

    1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
    2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
    3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
    4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
    5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

    One Wireless Network Name (SSID)

    1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
    2. If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
    3. To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.







     

  • May the OMNI 50+ speaker be damaged by rain or snow, since it is splashproof?
    The speaker is IPX5 certified, it can withstand direct splashes from any direction for up to 3 minutes. Although a little snow or rain won't hurt it, we do not recommend keeping the speaker outside during rain and/or snow. Also be aware of extreme hot or cold temperatures, they may be damaging.
  • Multiroom features
    You can create a multi-room setup using Chromecast built-in™ or Airplay, linking to other speakers with the same feature including the Harman Kardon Citation Series.
  • My Aura does not go into standby when it is connected to wifi. Is this an error?
    The Aura only goes from sleep mode to stand-by mode if you either press Power Off, or leave the Aura inactive for 30 minutes with no wifi connection established. Please note that the power light dims when Aura enters sleep mode, but extinguishes completely in stand-by mode. Please note that in both Sleep and Standby modes, Bluetooth remains active, and Aura will wake up if BT transmission is received.
  • My AURA Studio is connected to my PC, but no sounds are coming out, how come?
    To use the speaker as PC speaker, please make sure your PC supports our Bluetooth specifications and specifically A2DP Codec for Stereo Audio streaming
  • My AVR/BDS/HK shows the word "Protection" in the display window, and will not work. What can I do to find out if it is defective, or if there are other problems?
    There are five possible reasons for the receiver shutting down. 1. There is a problem internally with the receiver. 2. There is a problem with one or more of your speakers. 3. There is a problem with one or more of your speaker wires. 4. There is a problem with the speaker wiring done on your system. 5. The unit is overheating. No ventilation. First, check the wiring at every speaker terminal at the back of your receiver and at the back of your speakers. A single strand of speaker wire crossing from one terminal to another would be enough to cause the amp to shut down or go into PROTECT. If you do not find any problems with any of the wiring, you should disconnect all speakers from your receiver. If the receiver continues to go into PROTECT, the problem is in the receiver. Please submit a case on the Contact Us page. They will be able to assist you. However, if it turns on, the problem is elsewhere. Begin reconnecting one speaker at a time. Eventually you will connect a speaker that will cause the receiver to shut down. At this point you have found your culprit. On the other hand, it may just be overheating. You must have at least 2 - 3 inches of space between the top of the unit and any shelf or component above the unit. The unit should not be inside a sealed compartment when being used. The unit must be able to breath. There are very powerful amps in these receivers. If they run too hot, they will shut down. An external fan can help this.
  • My AVR is shutting down when my TV is turn off. What is causing this?
    If you have enabled HDMI-link (CEC function), then you will experience that your AVR will do some actions based on the CEC function coming from your TV, which in this case it will follow your TV when it goes into standby.
  • My BDS 2 / BDS 5 seems to permit a maximum of 100 tunes in a music playlist. Is this correct?
    Yes, playlists in these BDS units have an upper limit of 100 files.
  • My BDS has a newer software, than what you have online. What is the correct one?
    We always recommend to use the online updating tool inside BDS, as it is connected directly to our server and if new software are available, it will be there first. We are trying to update our website as quickly as possible.
  • My BDS x35 cannot see any WiFi networks.
    This can be caused by many things. It could be obstacles between your device and router, or that your device has been placed too far away. To enhance the WiFi signal for your BDS, please make sure to place the included antenna on its threaded socket, then try search for any WiFi network again. If this still does not work, try moving your BDS closer to the router until connection is established, ensuring that the BDS WiFi network module is working. If nothing happens, the network module of the BDS or your router have a problem. In case you need more help, contact our support for more tips.
  • My Citation speaker said it needs to be set up, but I have already set it up and it was working previously.
    Make sure your home network's Internet connection is active and the Citation speaker is placed within Wi-Fi range. If you are using a Wi-Fi extender, your speaker may be confused which network to connect to. If this is happening, try moving the speaker closer to the main router and renaming the Wi-Fi extender.
  • My Go+Play stands on three of its feet, so it is not stable. How can I make it stand firm on all four feet?
    Fortunately the Go+Play in all versions is made with this problem in mind. One of the feet is adjustable. Look at the four feet. One is different from the others. You can insert a 3mm hex key into the center hole in it, then loosen the foot insert and unscrew it until the unit is steady. The adjustable insert may stick a little, so exert a steady, firm pressure to get it loose if this is the case.
  • My Go+Play Wireless is not visible in the HK Remote app after an iOS update. Why is that?
    Sometimes after a system update, many Bluetooth connections and application handshakes no longer function. Therefore we advise to delete the existing pairing, and restart your smart device/telephone/tablet computer. After restart is completed, please connect to the product once again via Bluetooth. It should now be visible in our HK Remote app.
  • My Go+Play Wireless uses up all battery power within about two weeks. Can it be switched off completely, resulting in no power drain?
    The Go+Play Wireless must be in Standby to be able to switch On when receiving a signal. This function uses a small amount of power, and cannot be switched off. Remove batteries when not in use for more than 2 weeks to prevent power draining.
  • My HD 3700 won't read my disc properly, can i clean the laser beam myself?
    If you are experience problems with reading any CD disc, please go to an authorized service center for help.
  • My OMNI+ speaker will not connect to my Wi-Fi, is it defective?
    If your Wi-Fi network name has special characters, such as (, `, \, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.
  • My OMNI 10+, 20+ or 50+ speakers are connected to my network, but I cannot see them in the HK Controller app
    Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.
  • My OMNI 50+ does not react when I am trying to pair it via Bluetooth?
    One explanation can be that your OMNI 50+ is part of a 5.1 system with your Omni Bar, which will make the surround OMNI 50+ left and right rear speakers act as "secondary", and Bluetooth connection is not possible to secondary speakers. To use the OMNI 50+ as a portable speaker again, simply perform a reset of the speaker by pressing the reset button for 5 seconds. Please note that after resetting your OMNI 50+, it is no longer part of the 5.1 wireless system.
  • my Onyx studio 2 will power off when I remove charging cable, is that normal?
    Yes, it will power off after removing charging cable. It is by design.
< 1 ... 10 11 12 13 14 ... 17 >

Can’t find what you’re looking for?

Call us

Call us

Talk to a product expert
Call us now at: (800) 422-8027

Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)

Chat with us

Chat with us

Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)