How To

Support Overview / How To

How To

502 results
  • I just upgraded to Windows 10. I cannot get any sound to my ESQUIRE2, why is that?
    To use our ESQUIRE2 with your Windows system, you'll need to find a Bluetooth driver that supports A2DP Audio codec. HARMAN do not have these and therefore you will need to contact your PC manufacturer.
  • In the speaker setup menu, I can select HKTS 60, but my speaker system is HKTS 65. What do I do?
    The HKTS 65 is a new version of the HKTS 60, with minor improvements. Please select HKTS 60 in the menu.
  • INVOKE: Final Software Update & Release Notes
    Harman Kardon Invoke
    Final Software Update release notes

    Release date:  September 8, 2021
    Software version12.2314.0
    Release mediaVia USB software flash tool as provided by Harman Customer Service
    What’s New:
    1. Fixed a pop noise sound when you play/pause the music.
    2. Fixed an issue where Bluetooth pairing is always available without pressing the Bluetooth button.
    3. Enable factory reset via the reset pinhole next to the microphone mute button. For example, use a paperclip, press and hold the button for 5 seconds to reset your Invoke speaker.
    4. Other minor bug fixes and improvements.


    There are two ways to perform this update.

    Option 1 (recommended): Do It Yourself Update
    Estimated Time: 15-20 minutes
    Cost: Free
    Download Link: Harman Kardon INVOKE Driver & OTA2 (220meg)

     
    1. Download the zip file from the link above.
    2. Unzip/Extract the entire contents of the zip file.
    3. Read through the instructions (OTA2.pdf) before performing the update to familiarize yourself with the procedure.
    4. Process 1: Install the driver in your Windows 10 computer so that it can recognize and communicate with your INVOKE.
      1. NOTE: This is not possible on computers that use BitLocker or other corporate encryption tools. Use a personal computer that does not use advanced encryption.
    5. Process 2: Install the update on your INVOKE via your Windows 10 computer.


    OPTION 2: Factory Update
    Estimated Time: 2-6 weeks
    Cost: Shipping charges from your location to City Of Industry, California
    Form Link: Sofware Update Request Form
     
    1. Click on the link above.
    2. Fill out the online form.
    3. Select INVOKE in the Product field.
    4. Type “Software Update Request” in the Description Of Issue/Problem field.
    5. Click Submit.
    6. Wait to receive an email within 48 hours with instructions for shipping back your unit.
    7. Please note that you are responsible for carefully packing your INVOKE and all shipping charges.
    8. Harman will update your product and send it back to you within 2-6 weeks.
  • Invoke FAQ
  • In your specification sheet for ESQUIRE2. It says that is has A2DP profile, which codec is supported?
    Our A2DP profile only support SBC Codec for ESQUIRE 2.
  • Is an analog aux signal fed to the jack input available on the analog jack output?
    Yes, but only with power on the Adapt. When it senses a signal on the analog aux input, the input ring will light up green automatically, and the signal will become available from the line output, for transmission with cable to e.g. an amplifier. It is important to note that there will be a slight delay in the signal that comes out of the line output jack, even if it does not involve any wireless functions.
  • I see AURA as AirPlay device, but not as DLNA device, how come?
    If your device is capable of seeing AURA as an AirPlay unit, it will also be available as DLNA device, as AURA needs to be connected to your network for it to work as DLNA/AirPlay unit. Make sure your devices are on the same network.
  • I see that your new AURA supports Spotify Connect. Will my older AURA be elegible for upgrading to Spotify Connect?
    Current AURA customers will be able to upgrade your speaker to support Spotify Connect. Simply use the HK Remote app, as it will be OTA update. Otherwise, contact our helpdesk for help.
  • Is it portable, can I carry it around?
    Yes. This product has a rechargeable battery, handle for carrying and feet to stand.
  • Is it possible to change the Bluetooth name?
    Yes, in the Harman Kardon Remote APP, it is possible to change the AURA's Bluetooth name.
  • Is it possible to change the name of a receiver with internet connection?
    Yes, on your computer, enter the IP address of the receiver in the internet browser. In the page that opens, it is possible to change the name.
  • Is it possible to charge a smartphone or tablet that is connected to the ESQUIRE 2?
    Yes, when the Esquire 2 is switched ON, it can charge a smartphone or tablet (or other USB-chargeable device that matches) through the special USB port. This function is available both when Esquire 2 is running on battery, and when connected to a charging port itself.
  • Is it possible to clean the inside of the AURA?
    It is not possible to clean the clear dome of the AURA. The dome cannot be removed without damaging the product. The only solution if debris falls into the AURA is to try to shake it out through the bass tube. We cannot recommend using a vacuum cleaner to suck or blow through the bass tube.
  • Is it possible to connect multiple Bluetooth devices to my SB20?
    No, it only supports one Bluetooth connection. Simply disconnect the paired phone/tablet from your Bluetooth device settings, then hold down the Bluetooth button for 3 seconds, and then you are able to pair with the new smartphone/tablet.
  • Is it possible to connect my Phone via USB, to play my music content from that?
    No, your USB device has to be formatted FAT32, which a smartphone device cannot be.
  • Is it possible to control the HD3700 from an HK3700 or HK3770 remote control?
    Yes, all functions on the HK remote that are meant to control the CD player will work. However, the ON/OFF function is not possible, but if CD is selected as source on the HK remote, pressing the PLAY button will switch the HD 3700 ON.
  • Is it possible to do any IR learning commands for SB20?
    The SB20 supports these programmable IR codes for your TV remote: Volume+, Volume-, Mute and Power commands.
  • Is it possible to perform input setup without the remote control on AVR 151S, 161S, 171S?
    No, in order to go through the setup procedure, it is necessary to activate the (OSD) On-Screen-Display, and this is not possible on the front panel buttons, you need the remote control. Only the remote control features the necessary OSD button.
  • Is it possible to program my SB20 to respond to my TV remote?
    Yes, the Harman Kardon SB20 features IR learning functionality. Please follow these steps:
    1. Power on your Harman Kardon SB20.
    2. Press and hold the SB20 surround button for 5 seconds. This will make the system enter IR learning mode. The power button will flash amber while in learning mode.
    3. Now the SB20 can learn to respond to your TV remote control. These commands can be learned: To learn the SB 20 VOL+ command, press volume + on the SB 20 top panel, then press VOL+ on your TV remote control. The power button should blink amber, and the surround button will light up for 1 second. This will indicate that the process was successful. Repeat the procedure for volume-, mute and power on/off.
    4. To exit the learning mode, press and hold the surround button for 5 seconds again. The power button light goes out.
  • Is it possible to reset my SB20?
    Yes, by holding down Volume+ and surround button for more than 5 seconds will reset the SB20. The SB20 will automatically reboot itself, after it has been reset.
  • Is it possible to turn up the volume using my voice on Harman Kardon Allure speaker?
    Yes, Alexa has various voice commands to turn up the volume. Try saying "Alexa, turn it up" or "Alexa, set volume to 5".
  • Is it possible to use my Chromecast in the AVR's?
    No, we only have support for MHL compatible devices, which Chromecast do not support.
  • Is it possible to use WPS PIN for connecting my BDS to the WiFi?
    Our BDS system does supports WPS PIN, please do the following:
    1. Select WPS PIN from the Setup Wi-Fi list. A PIN code is displayed on the screen.
    2. Enter this same PIN on your wireless router’s internal web page to connect. See your router’s user manual for more details.
  • Is it sufficient to put my BDS into standby, before connecting a Source or a TV?
    For your personal safety and to avoid possible damage to your equipment and speakers, it is always a good practice to turn off and unplug the AVR and ALL source equipment from the AC output before making any audio or video system connections.
  • Is it sufficient to put the AVR into standby, before connecting a Source or a TV?
    For your personal safety and to avoid possible damage to your equipment and speakers, it is always a good practice to turn off and unplug the AVR and ALL source equipment from the AC output before making any audio or video system connections.
  • Is my AVR model capable of processing both audio and video through the HDMI inputs?
    Yes, our AVR's have ARC (Audio Return Channel) on one of our HDMI ports (Labeled ARC). ARC will process both video and audio coming from your TV into the AVR and back, and if you have another source like BlueRay player in one of the other HDMI ports. It will transfer video and audio via the ARC port to your TV.
  • Is my OMNI BAR+ system 2.1 or 3.1?
    The OMNI BAR+ as standalone system is 2.1, however when using it in a 5.1 wireless surround system, it generates a virtual acoustic center speaker to complete the 5.1 Surround system. In that combination it will be a 3.1 system.
  • Issues Connecting To App
    Please do the following in this order…
    1. Go into the app and clear the Cache
    2. Uninstall the app from your device
    3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
    4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
    5. Reset the headphones/speaker
    6. Pair the headphone/speaker to your device
    7. Play some music to ensure a good Bluetooth connection
    8. Download and install the app
    9. Open the app and allow all permissions (app will not function without permissions)
    10. When the app opens, it should find your speaker and function properly
    Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.
     
  • Is the carrying case available in different colors?
    No it is only available in black.
  • Is the case made of real leather?
    No it is a premium material with leather look.
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