How To

Support Overview / How To

How To

501 results
  • How can I enable Bluetooth on my BDSx35 device?
    Press the Bluetooth source button on your BDS remote. In the right top corner of your TV screen, there should be a button called "Pair". Jump to the "Pair button" to perform pairing by using the arrow keys on your remote control. Click OK while being on the pair button. Once pressed, a pop-up screen will appear, this indicates pairing mode is active for 3 minutes. Go to Bluetooth settings on your mobile device, find the BDS in the list and connect. If you want to pair a second device, please repeat the procedure to activate pairing mode.
  • How can I factory reset my Citation device?
    For Citation ONE, Citation 100, Citation Sub and Citation Surround, Press and hold the RESET button on the speaker for 5 seconds. For Citation 300, Citation 500, Citation Bar and Citation Tower, Press and hold the RESET button on the speaker for 5 seconds, or select the Factory Reset option in the touch screen settings menu.
  • How can I mute the music playing without touching the Harman Kardon Allure speaker?
    That is easy, simply say "Alexa, mute" or "Alexa, mute music". To resume playback if needed, say "Alexa, resume playback".
  • How can I obtain the best Bluetooth performance for my AURA?
    We have some suggestions if you want to enjoy the best performance from your Bluetooth devices. 1. Please note that if you have a large number of Apps open in your smartphone or tablet, this may block or overtax its processor. Dropouts may result. Try to close all or most active apps. This should solve the problem. 2. Bluetooth signals from smartphones and tablets are not very strong. Make sure that the signal does not have to pass through doors, walls etc. Always maintain a clear line of sight between transmitter and receiver. 3. Do not carry your smartphone in your pocket, if you have dropouts. Your body can act as a screen, reducing the strength of the Bluetooth signal. Put the phone on a table or other surface. 4. Do not walk around while listening. If the transmitter and the receiver are moved in relation to each other, dropouts occur more frequently. 5. Under normal circumstances, you can expect a range of 5 meters with no problems, if you follow the above advice. In some instances range is longer, but we cannot promise this.
  • How can I pair my device through bluetooth?
    You can only pair bluetooth after you've successfully setup your Invoke. To put it in pairing mode, press the bluetooth button until the light flashes. You are now in pairing mode. Locate the Invoke on your device (phone, tablet, etc.) Select the Invoke. You should receive a tone indicating the pairing process is complete.
  • How can I prevent outsiders from playing music through my BDS via Bluetooth?
    To prevent other people from changing the source on your BDS through Bluetooth, you can disable the “Automatic Playback” function in the System Settings of the BDS ( 280, 580, 280S and 580S ). This does not prevent others from connecting to one of the two Bluetooth receivers in the BDS units, but it prevents other people from “interrupting” your playback source. This is where the change is done: Settings – System Settings Automatic Playback ( Enable/Disable ) Enabled: People can connect to your BDS and start playing music/audio. Your BDS will automatically change source ( or switch on, when BDS is in Standby mode ) from any source. Disabled: People can connect to your BDS, but the BDS will not automatically change source, or go out of Standby mode when a music/audio signal is sent through Bluetooth.
  • How can I reconfigure the Wi-Fi for my Harman Kardon Allure speaker?
    Press and hold the "Microphone off" button for 5 seconds. The Allure speaker will tell you when it is ready to be configured.
  • How can I reset my HD 3700 cd player?
    Each time the HD 3700 is switched off, the player is reset.
  • How can I reset my Omni+ speaker(s)?
    There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.
  • How can I reset my OMNI 50+ speaker. The reset button does not work?
    The reset procedure is quite different from the rest of the OMNI+ series. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.
  • How can I reset my OMNI BAR+?
    On the back of your OMNI BAR+ there is a reset button. Hold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.
  • How can I see if the battery is charging, and when it is fully charged?
    With the Onyx Studio 2 switched ON, the ON/OFF switch light flashes while the unit is charging. If the unit is switched OFF, no indication shows that charging is taking place, but charging still takes place. When charging is complete, the light becomes constant. There is no battery status indication, so it is not possible to follow the power level of the battery.
  • How can I see which firmware version is installed on my Aura Studio 2?
    By pressing and holding the "Volume+" and "Bluetooth" button together for 5 seconds. A voice will say the version number.
  • How can I set up my BDS 280S or BDS 580S to the WiFi?
    To choose a wireless network for your BDS system, please do the following. 1: Select Choose a network from the Setup Wi-Fi list. 2: Follow the instructions on the screen to select your wireless home network and enter your security password, if applicable.
  • How can I trigger the USB playback?

    USB playback is available in US version only. After the USB drive is inserted, press and hold the "Play/Pause" & "Vol +" buttons for 10 seconds to start USB playback. Please note that there are no pause/next track/previous track controls for USB playback.

  • How can I upgrade my Harman Kardon Allure speaker?
    The speaker will be automatically updated if any new software is available. You can check our HK Alexa setup app for more information, since the app will show a notification that new software was installed. Tap on the icon showing and see all release notes.
  • How can I upgrade the software on my Go + Play BT/Wireless?
    If/When a software update becomes available for this product, our upgrade toolkit (HID) can be found on our website HarmanKardon.com. With this tool you are able to update the firmware version of your speaker.
  • How can the remote control for HK 3700 and HK 3770 be programmed to control other devices?
    Please refer to the owner's manual for AVR 151 or 151S. The procedure is explained there. The remote control contains a number of pre-programmed command sets that can be activated to control TV sets, disc players and other devices of various brands.
  • How does 4k video passthrough work with my AVR 161S or AVR 171S?
    You can send any 4k video signal into the HDMI inputs of your AVR, and it will be sent to your TV screen from the HDMI output, either in 4k or 1080p. Sometimes it may be necessary to switch off the TV set, then switch it on again, to activate a new "handshake" between the devices, in order to open for the 4k signal, if normal HD 1080p signal was the last signal used. Please note that not all 4k signals can be viewed. Many streamed videos from Youtube will work, as will any 4k material that you have recorded yourself, and many TV boxes will work also. However, HDCP 2.2 protected material will not be shown in 4k, but will be converted to full HD 1080p signals, because these AVRs do not support HDCP 2.2 digital copy protection. HDR is not supported.
  • How does Auto Turn Off work in BDS 270 and 570?
    With no signal, the BDS will turn itself off after the number of minutes you have previously set. When connected with optical cable to an external source, and with signal present, it will not turn off, even if the Auto Turn Off is on.
  • How does it work?
    Each speaker, adaptor and phone/tablet connects to your home Wi-Fi network, just like any other Wi-Fi produce you own. You can then stream any music from your phone/tablet to any Omni speaker or Adapt over your home network
  • How does the heart rate sensor work?
    Vi measures heart rate using an optical heart rate sensor in the left earbud. The sensor emits light in a specific wavelength to the tissue of the tragus in the ear, and the reflective light is captured by the receiver of the sensor, that is processed by a proprietary algorithm to capture the heart rate. If you need assistance getting an accurate and consistent heart rate, check out this tutorial video to find the correct fit.
  • How do I activate subwoofer 2 in a 7.2 system on AVR 171S
    The two subwoofer outputs are parallel, meaning that when changing subwoofer settings in the setup menu, both outputs will be adjusted. Establish the 7.2 system simply by adding a second subwoofer to an existing 7.1 system, connecting it to sub output 2.
  • How do I change the volume on my Aura Studio 2?
    You can change the volume on the Harman Kardon Aura Studio 2 by either using the volume control ( indicated with the + and - ) on the front of the Aura Studio 2. Alternatively, when connected by Bluetooth from a mobile device, you can change the volume from the mobile device. There are 32 steps in the volume
  • How do I charge the Vi Personal Trainer?
    Plug in via USB charging port behind the cap on the RIGHT side of your neckband just below the volume controls. When the light is on, your neckband turns green. (Press the plus and minus on the volume control to get the battery status)
  • How do I check the software version of my SB35 SABRE?
    With the SB35 in standby, press and hold Volume plus and Volume Minus for more than three seconds. The software version is now shown on the front panel display, under the fabric grille. It is the first figure that is the software. More info is shown, but is not relevant for user.
  • How do I connect my Harman Kardon Allure to my Wi-Fi?
    You need to download the HK Alexa setup app from either Google Play Store or Apple App Store, then follow the procedure written in the app.
  • How do I fix occasional audio dropouts when playing music to my Omni+ and Omni?
    We recommend starting playback on the Omni+ speaker first, and then linking the 1st generation Omni speakers. Omni+ is more powerful and can provide more stability when restreaming to other speakers.
  • How do I navigate between different folders on my USB stick?
    The HD 3700 will list each folder or directory together. Folders that are found in different directories can be easily navigated to using the FOLDER +/- button. Simply press the FOLDER +/- button to skip between different directories.
  • How do I play via Bluetooth on HK 3770?
    1. Place the 3770 in Bluetooth input mode with the BT button on the front panel or the remote. 2. Do a BT search on the phone, until you find HK3770. Then pair with it. 3. Now you can select the HK3770 as audio source on your phone, depending on the phone. On some phones, you can simply begin to play music after performing the pairing, and the HK3770 will play, if it is in Bluetooth input mode, shown on the front panel display. 4. You can control play/pause etc. from either your phone or from the HK3770 remote control. If you want to use the HK3770 remote, you must first press the STEREO Button on the remote control in order to activate the correct remote codes. Now a press on the PAUSE Button on the HK3770 remote will pause the music by placing your phone on pause, and you can restart play by pressing the PLAY Button. 5. To pair another source to HK3770, first deactivate BT on the source presently paired to release new pairing.
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