How To

Support Overview / How To

How To

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  • Connecting the remote control
    If the remote control stopped working, please check if the batteries are drained. If so, replace them with new ones.

    The remote control may have failed to connect with the digital hub. On the touchscreen, tap “Options” > “Remote Control”, then follow the onscreen instructions to pair with the digital hub again.
  • Constant Beamwidth Technology™
    Developed for HARMAN Professional Solutions, this technology ensures every listener in the room enjoys the same exhilarating sound experience via precisely-tuned beam-forming components. HARMAN’s revolutionary technology uniquely unites 24 precisely calibrated 1.25” transducers in each of the elegant Radiance speakers to deliver the same superior sound coverage from corner to corner. 
  • Deezer shows an error message when I open it in the HK Controller app.
    If you encounter an "Internal error 300" error message when using Deezer from inside our HK Controller app, we advise you to log out of your account and log in again, still in the Controller app. The error message is a communication error between speaker and Deezer server. If you still encounter this after you have logged in again, please consult our helpdesk.
  • Differences between a traditional loudspeaker system and the Radiance speaker with CBT
    Harman Kardon Radiance 2400 uses patented Constant Beamwidth Technology (CBT) with 24 drivers to create an all-new listening experience. Typical loudspeakers have very narrow sound dispersion in the mid-range and high frequencies, making a very narrow sweet spot for one listener. On the other hand, CBT delivers room-filling sound dispersion and a resulting wide sweet spot, so everyone in the room has great listening experience. The use of CBT allowed us to reduce the cabinet size dramatically. This resulted in a very sleek loudspeaker that does not compromise on sound but looks even better when compared to bulky wooden floor-standing speakers in combination with large AV components.
  • Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.
  • Does a Bluetooth signal wake up the Aura?
    Yes, no matter if Aura is in Sleep mode or Standby mode, an incoming Bluetooth signal will wake it up.
  • Does Adapt stream music to my speakers?
    The Adapt connects to an active speaker or amplifier via the 3.5mm Audio Out jack. It acts a receiving point for Wi-Fi audio streams, upgrading existing audio equipment to work in the Harman Kardon Wireless HD Audio System.
  • Does Harman Kardon Allure support phone calls using the Alexa app?
    No, this feature is not yet embedded into our Harman Kardon Allure speaker. Future updates might include this feature, therefore keep an eye on the release notes in our HK Alexa setup app.
  • Does Harman Volume on SB20 have more than one level?
    Yes, there are three settings: high, low and off.
  • Does it have an auxiliary connection so I can connect to it wired?
    Yes. The auxiliary audio input connection is located in the back below the radiator between the feet.
  • Does it have a pocket where you can store the charging cable?
    The case does not have a spearate pocket for the charging cable, but it will fit into the case together with the speaker.
  • Does it have WiFi?
    No. This product has wireless bluetooth.
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