How To

Support Overview / How To

How To

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  • What activities does Vi help you train for?
    Vi currently includes support for indoor/outdoor Walking, Jogging, Running, Sprinting, HIIT Runs and Cycling. Our supported activities will continue expanding every few months.
  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
  • Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
  • Voice control
    Even though the Google Assistant is not built-in, Harman Kardon Radiance 2400 is compatible with a voice-assistant speaker, like the Harman Kardon Citation Series.
  • Using the Trigger out 12V connection
    You can use a 3.5 mini-jack cable to connect the Citation Amp (TRIGGER OUT 12V) with your subwoofer or other equipment to have them power on when the Citation Amp wakes from standby.
    When the Citation Amp is ON, there will be output 12V DC signal, and when the Citation Amp is OFF  mode, there is no output (0V DC).
  • Using speakers with 4 ohm impedance
    The Citation Amp can work with 4 ohm speakers and is rated at 200-watts per channel. Do not connect speakers less than 4 ohm!
  • Using my receiver, the picture on my TV is slightly out of sync with the audio. What's wrong?
    This receiver has a feature called "A/V Sync Delay" that allows you to manually set dissimilar video and audio synchronization that may occur with certain types of Plasma and HDTV's. The instruction for this setting can be found in your owner's manual in the section "Delay Adjustments" or "Delay Settings".
  • Using HDMI, Optical and Coaxial digital inputs
    The TV input is a single audio input with different options for connectors. If an HDMI cable is connected, then it will always be prioritized. Optical and coaxial digital will be prioritized by first signal present (Be aware, that some optical outputs will register as signal always)
    It is not possible to change between the digital inputs for TV source via the remote control. 
  • Using Chromecast with my SmartThings compatible speaker

    To use Chromecast on a SmartThings compatible speaker, proceed with the following steps:

    1. Go to the speaker's page in the SmartThings app.
    2. Go to "Third Party Services".
    3. Tap "Chromecast built-in".
    4. Tap "enable".
    5. Open a Chromecast enabled app on your smartphone or tablet.
    6. Play music.
    7. Press the Chromecast icon.
    8. Select the Chromecast compatible speaker.
  • Using a wireless subwoofer
    It is possible to connect a wireless Citation Sub or Sub S to the Citation Amp.
  • TWS Left & Right Not Pairing Together
    The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order.
    1. Forget/unpair the headphones on your device.
    2. Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.
    3. Pair the headphones to your device and see if this resolves the problem.
    4. If manual pairing does not fix the problem, forget/unpair the headphones on your device again.
    5. Initiate a Product Reset to reset the earbud’s Bluetooth connection.
      • Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again
      • Follow the Product Reset instructions in your Owner's Manual/Quick Start Guide.
      • Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.
      • Pair the buds to your Source Device.
  • The subwoofer in my BDS system switches off when I play softly. Can I prevent this from happening?
    Yes, by using the manual setup procedure it is possible to increase the signal volume level to the subwoofer, while reducing the level on the subwoofer itself. The reason it switches off is that the standby sensing circuit cannot sense music when the level is very low. By increasing the volume to the subwoofer and reducing its output on the sub itself, the signal sensing circuit has a better chance of recognizing an incoming signal, preventing the sub from switching off.
  • The sub does not connect to the sound bar.
    Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.
  • The setup process fails with a device running Android 7.0 or higher for my OMNI+ speaker, how can I make it connect?
    If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.
  • There is no audio through HDMI when I'm using the internal apps (Netflix, Pandora, etc) of my TV.
    Verify your TV supports the ARC feature.Make sure you enable the external speakers/ARC/digital audio output on your TV, this varies by TV manufacturer. Set the AVR1x1S to the TV input. Go into the AVR menu settings and under System Settings, make sure Audio Return Channel is set to Auto and set the TV Control to on.
  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?
    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.
  • The fan in my AVR never seems to come on. Can I test the fan to make certain that it works?
    Your model AVR is equipped with a cooling fan that only comes on when the unit's internal temperature rises above a predetermined limit. Thanks to the massive heat sinks used in the AVR series, this temperature is rarely reached. A typical situation where the fan will come on is when the AVR is operating at a very loud volume level with program material that has sounds in all seven channels. Since this is a rare occurrence, you may never notice the fan working. In any case, when the fan does come on, the volume will be loud enough that you might not notice it. Thus, you may own an AVR for many years and never hear the fan, or see it in operation. There is no way to test the fan, and none is needed.
  • The Esquire 2 goes into automatic standby mode after some time without audio input. How long does this take?
    If there isn't any input for 10 minutes, the ESQUIRE 2 will go into sleepmode, and after 20 minutes more of no activity, it will power itself off.
  • The cooling fan on the back panel rotates from the moment I switch the BDS on, and it keeps running after I put the unit into Standby.
    Be aware that the BDS X75 and X77 have two power modes. By pressing the power button briefly, the unit goes into sleep mode, and the fan keeps cooling the unit. Holding down the power button for a couple of seconds puts the BDS into standby, and the fan stops.
  • The Bluetooth pairing acknowledgment signal is very loud. Is it possible to reduce the volume of this signal, or will there be a software upgrade that changes the volume?
    It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.
  • The 4 LED dots change to amber on my Citation speaker. What does this mean?
    The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.
  • Switching From AirPlay/Chromecast to Bluetooth in Streaming Apps

    To switch from using AirPlay or Chromecast to Bluetooth, proceed with the following:
    If this is your first time connecting the speaker via Bluetooth to your source device:

    1. Press the Bluetooth button on your speaker. You should notice the button will begin flashing blue.
    2. On your Bluetooth enabled source device, go to your settings
    3. Make sure Bluetooth is turned on
    4. Select your speaker from the list of available devices
    5. Your speaker will change from flashing blue to a solid blue color once the speaker has been successfully paired.

    If you have previously connected your source device to the speaker via Bluetooth:

    1. Switch to Bluetooth input on the speaker by pressing the Bluetooth button.
    2. Go to the settings of your source device
    3. Make sure Bluetooth is enabled
    4. Make sure your speaker shows as connected.
      1. If your speaker does not show that it is connected, click on the speaker from the list of devices
      2. If the speaker fails to connect after the previous step, you may need to select "forget this device" and proceed with the steps listed above.
    5. Play music from the music streaming app via Bluetooth.
  • Surround Sound formats
    Harman Kardon Radiance 2400 can decode Dolby Audio and DTS.

    Dolby Atmos is not supported, but will be rendered as Dolby Audio.
    Dolby Digital 5.1 and DTS Surround (2.0 and 5.1) is supported, but will be downmixed to 2.1/2.0.
    DTS Master Audio is not supported.
  • Supported USB Formats

    This device supports both FAT16 and FAT32 USB formats.

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