How To

Support Overview / How To

How To

506 results
  • Can I reset my Bluetooth stored devices on my AURA?
    If you want to change Bluetooth source, you may have to reset the Bluetooth system in the AURA. To do this, hold your finger on the input selector field (circle with arrow pointing in) on the side of your AURA for at least 3 seconds. Now the previous source is deleted, and you can pair a new source and play from it.
  • Can i reset my Aura Speaker?
    Yes, when unit is on, press and hold Source and Power buttons for about 6-7 seconds.
  • Can I play contents from a USB stick in Zone 2?
    Yes, Zone 2 can play compatible contents of a USB stick inserted into the front panel of the receiver.
  • Can I make phone calls via my Harman Kardon Allure speaker?
    No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can call your Amazon friends by using the Alexa app.
  • Can I get TuneIn Radio to work with first-generation OMNI speakers, if I also have one new OMNI+ speaker?
    Google has licensed Chromecast to OMNI+ speakers only. Therefore, the only way to listen to TuneIn Radio on first-generation OMNI speakers is to use Bluetooth.
  • Can I create my own custom equalization settings?

    Yes!

    By using the Samsung SmartThings app, you can change the equalization settings of the speaker to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:

    • BASS: Adjust the lower frequency sounds, such as bass or a kick drum.

    • MID: Adjust the mid-frequency sounds, such as human speech.

    • TREBLE: Adjust the higher frequency sounds for clarity.

  • Can I create my own custom Equalization setting?
    Yes. By using the My JBL Headphones App you can change the equalization settings of the headphone to fit your personal taste. JBL provides you with three presets, or you can adjust the setting of each frequency to create your own personalized EQ
  • Can I create a Multi-room system with Harman Kardon Allure?
    Not yet, because this feature is not implemented in our system. We are working on future updates to add the functionality that will make Harman Kardon Allure work in a Multi-room environment.
  • Can I control Zone 2 functions with my iPhone?
    Yes, download the Harman Kardon Remote app to do this.
  • Can I control my OMNI 10+, 20+ or 50+ speakers when I'm on 2.4GHz Wi-Fi network?
    Yes, with OMNI+ you can add speakers to both bands, but your smart device is not required to be on the same band, just be sure they are on the same network.
  • Can I control iOT devices with my Citation speaker?
    Citation will work with any smart home or iOT device labeled Works with Google Assistant. Visit http://assistant.google.com to learn more.
  • Can I connect the Citation Multibeam 1100 to the Citation Towers?
    It is not possible to connect the Citation Multibeam 1100 to the Citation Towers.
     
  • Can i connect my Headphone to my HD 3700?
    No, it is not possible to connect a headphone to your HD 3700.
  • Can I connect my BDS x35 with WPS?
    No, that is not possible. You can only connect it to WiFi through the settings menu of the BDS. Find your WiFi network and type in password, then your BDS is connected to the network. Or you can use LAN connection.
  • Can I connect multiple speakers together with a cable?
    Yes. An auxiliary splitter would be required to connect multiple speakers wired utilizing the auxiliary audio inputs.
  • Can I connect more than one speaker together playing the same music?
    Yes. 2 speakers can connect together playing the same music from a single source. This is the Wireless Dual Sound feature.
  • Can I connect more than one speaker togerther to play the same music from a single source wireless?
    Yes. Connect 2 speakers using bluetooth from one source. This is the Wireless Duel Sound feature.
  • Can I connect more than one Bluetooth device at a time?

    You can connect up to two Bluetooth compatible smartphones or tablets at a time to your device.

     

  • Can I connect it to a computer or laptop?
    Yes. Bluetooth or Auxiliary.
  • Can I choose between sound from my TV or sound from the AVR 70?
    Yes, in the HDMI Setup Menu, you can select either Sound To TV or to Amp, (which is the AVR 70). This detail is not mentioned in the owner's manual.
  • Can I choose between sound from my TV or sound from the AVR?
    Yes, in the HDMI Setup Menu, it is possible to select either �Sound To TV� or �Sound To Amp�, Amp being the AVR. This detail is not mentioned in the owner's manual.
  • Can I check the software version of my AURA Studio?
    Yes, hold down the Volume and Bluetooth buttons at the same time. A voice will call out some numbers, and that is the software version on your AURA Studio.
  • Can i check my software version for ESQUIRE 2?
    Yes, press and hold microphone mute button & volume - button at the same time. A voice will speak up some numbers, that indicate the current software version in your ESQUIRE 2.
  • Can i charge mobile device via the USB port on the front?
    You can charge your mobile Phone, but not mobile tablets.
  • Can I change my order?
    Once the order has been placed, it cannot be changed online. If you want to change your order, please call the phone number posted at the top of this page, and if it has not yet been processed we will change or re-issue a new amended order.
  • Can AVR 151 and 151S do 4K upscaling?
    No, 4K upscaling is not possible. It was mentioned in the specification sheet and on the web page that this feature was supported, but that is an error.
  • Can a router with auto detect feature work or do I need to split up my WiFi bands for OMNI+ speakers?
    Many newer routers with auto detect work really well. But if you experience issues with your product, we advise you to disable this feature and have two visible Wi-Fi networks (2.4 GHz and 5 GHz network).
  • Can a BDS 280/580 upscale external video signals to UHD format?
    The BDS 280/580 or 280S/580S can upscale video signals from its internal drive to UHD format, both DVD and Blu-ray discs. The 280/580 or 280S/580S have pass-through function on the HDMI inputs. They will not upscale standard format or normal HD format video signals that are fed to the HDMI inputs of the 280/580 or 280S/580S. However, 4K or UHD video signals will pass through the BDS directly to the TV screen without processing, as will HD and SD format video. (Bear in mind that this high resolution makes it even more important to use high-quality HDMI cables, especially if they must be several meters long.)
  • Buttons unresponsive when plugged into a power source
    If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
  • Bluetooth Pairing & Connecting
    Three things to know about Bluetooth (BT)… 
     
    1. Pairing:  Pairing is like creating a new contact in your phone’s Contacts list.  You have to do a little bit of work to create the contact, but once you do, connecting with that person in the future is fast and easy. 

    Let’s put this in terms of phones and speakers (or headphones).  Your phone needs to become acquainted with your speaker.  This is called pairing. 

    NOTE: Throughout this article, we will talk about your phone. However, it applies the same to tablets, laptops, computers and any other Bluetooth (BT) source device.
     
    To get this started, you have to put the speaker into pairing mode. You may have to press a few buttons to make this happen.  All speakers work a little differently, but generally speaking, follow these steps…
    1. For most speakers, quickly press and release the speaker’s BT button.  However, with some speakers you may have to press and hold the BT button for a few seconds.  Most speakers make a noise or have a blinking LED to let you know they are in pairing mode. 

      If this does not get you into pairing mode, check your owner’s manual or look for an article pertaining to your specific speaker.
    2. Go into BT settings on your phone.  Search or scan for available devices.
    3. A list of available or discoverable devices will appear on your phone.  Select your speaker.
    4. Two things have just occurred:
      • Your phone and speaker are now paired.
      • Your phone and speaker are now connected so that you can listen to music.
    NOTE:  Just as you can have many people in your phone’s Contacts list, you can have many speakers and headphones in your phone’s paired devices list. 
     
    2. Connecting:  Once you have paired, your phone remembers your speaker, and your speaker remembers your phone. However, the two must connect to play music through the speaker.
    Automatic Re-connection:  Let’s say your speaker is at home in the living room, and you leave for the day. When you come home and are within range of the speaker, your phone will automatically re-connect to it (assuming it is turned on).  You can press play on your phone, and the music will play though your speaker.  Of course, if your speaker is off, you will need to turn it on first. NOTE:  Some speakers make a sound when they re-connect. 

    Automatic re-connection does not always happen.
    • Some phones may not work like this.
    • Someone else may have connected to the speaker.
    • Perhaps you connected to a different speaker while outside of your home.
    Manual Re-connection:  If your device does not automatically re-connect, you can re-connect manually…
    • Go into Bluetooth settings on your phone and make sure BT is on.
    • Select your speaker to re-connect and play music.
    Some speakers allow several phones to be connected at the same time.  Others allow only one at a time.  Therefore, if you are unable to re-connect, it could be that some other phone is connected to the speaker.  In this case…
    • Go into the other phone’s BT settings and disconnect the speaker or turn off BT.
    • Then follow the steps above to manually re-connect your phone to the speaker.
    NOTE:  Do NOT Unpair or Forget the speaker in your phone’s BT settings, as this will require you to repeat the Pairing steps above. 
     
    3. Resetting:  This is a drastic step and should only be done if the unit is not operating correctly. Do NOT reset your speaker every time you want to connect.  Resetting erases all pairings to all phones. You would then have to Unpair or Forget this speaker from each and every phone, and start the pairing process all over again. Check your owner’s manual or look for an article with more detailed BT instructions on your specific speaker or headphone model.
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