How To

Support Overview / How To

How To

506 results
  • When I switch between analog and digital channels on my cable television set-top box, the picture distorts, but I have no problems when using other sources. How can I resolve the problem?
    Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion.
  • When I set up an Alexa MRM group, why do I only hear music coming out of one speaker?

    If you only hear sound from one speaker in an MRM group, skip to the next song. After this, both speakers should play music correctly. You can then go back to the first song or continue playing where you left off.

     

  • When I select Adapt+ in the HK Controller app, I am not able to set up my older Adapt. How come?
    To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. When selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network. Note that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).
  • When I am out in the world using this as a portable device, can I still use ALEXA?
    When out in the world, on the beach, in a park, etc., the ALEXA feature will not work because the unit will not be connected to the internet via wi-fi. You can connect it to a wi-fi hotspot on a phone, if you like, or you can use it as a portable Bluetooth speaker.
  • When I adjust LFE Trim in the Audio Effects menu, I hear no difference of level from my subwoofer. Why is that?
    Please note that the LFE Trim function is only active with surround source signals that feature a separate LFE track for the subwoofer. It does not affect subwoofer level when playing stereo or mono.
  • When Go + Play BT/Wireless is connected to multiple smart devices via Bluetooth, why is there a 'pop' when I switch between music sources?
    When the speaker is switching quickly between music sources via Bluetooth, it's normal to experience a very short 'pop' sound because the Bluetooth signal is breaking in and doing the handshake with the speaker. It won't appear after the Bluetooth signal is stable.
  • What Wi-Fi standards are supported for Citation?
    Citation speakers support 802.11g, 802.11n, and 802.11ac standards on both 2.4 GHz and 5 GHz bands. We recommend using 5 GHz if available, as this will give you more stable performance and use the full power of your wireless audio. Contact our customer support to get in touch with an expert that can help you with your Wi-Fi network. We are here to help!
  • What Wi-Fi standard does the AURA support with Spotify Connect?
    AURA supports network standards b/g for both AirPlay and Spotify Connect solution.
  • What to do when Wireless network connection fails during setup
    Let's run through some basic check marks to ensure we didn't miss anything while setting up your device.
    1. Your Citation device is turned on power on
    2. Check the password you have entered, and re-enter it again (typos can happen).
    3. Make sure your mobile device has the initial support needed:
      1. Android 4.4 OS and higher
      2. Apple iOS 10 OS and higher
      3. The latest version of Google Home app gh
    4. Your phone needs Bluetooth to be on User-added image
    5. Enable Location Service locatin(Android only)
    6. Plus you need to permit Google Home app gh to access your location on the phone (Android only).


    The basic check is done, and we are now moving into your Wireless network setup.

    1. Try moving your speaker closer to the Wireless network router ONE 5 m distance Wifi router
    2. Have you previously connected the speaker to your WiFi network?  If yes, look below or move to "Troubleshooting"
      1. Did you recently make any changes to your network, such as buying a new router, adding an extender, or maybe changed settings?

      2. Maybe your ISP (Internet Service Provider) did some changes, possibly even updating your Wireless router software.

    If you still are experiencing issues connecting the device to your Wireless network, let's do some further troubleshooting.


    Troubleshooting

    1. Your WiFi router might need a reboot, unplug power for 1 minute and connect power again.
      1. While you are rebooting your WiFi router, we advise doing the same for your speaker. Simply disconnect power and reconnect power again.
      2. In case rebooting the speaker didn't work, let's try resetting your speaker by pressing the Reset Button reset button for 5 seconds (Front LED will light up).
    2. Go ahead with the setup again (remember to open Google Home app gh)
    3. Reboot your mobile device mobile device


    WiFi Network Troubleshooting

    • Check your WiFi router settings. Be sure that UPnP (Universal Plug and Play) is enabled.
    • Change Wireless channels on your WiFi router on 2.4G or 5G..
      • Avoid using other channels on 2.4G other than 1, 6 and 11. The rest are a NO-GO.
      • Keep a maximum of 8 devices in total on 2.4G (that is including our speakers).
      • Move products to WiFi 5G band, if they support it, to reduce the stress factor on the 2.4G band
    • Check your WiFi router to see if there is a MAC address limitation.
      • MAC address limitation is when your router is set/fixed to a maximum of 20 devices (or whatever it may have been configured for).
      • When you want to add the 21st device your router will deny access because you have filled up the 20 devices.
      • You need to clear or delete old devices that are not in use anymore. This may require someone with technical knowledge.
      • We advise that you don't have any MAC address limitations at all.
    • Avoid bad extenders (Cheap ones are often not powerful enough to deal with or handle the kind of data required to transmit high quality audio).
      • With extenders, the connection between "router and extender" is decreased by 50%.  That said, your data will be even slower,. having to processes it while the speed is decreased.
    There are more things you can do to optimize your WiFi router, but these above are the most common issues happening in users homes.

     
  • What should I do if the music is distorted or drops out on my Go + Play Mini while using Wireless Dual Sound?
    If you are having trouble with distortion or drop outs, try the following suggestions: 1. Move the audio source closer to the speakers. 2. Move the speakers closer to each other. 3. Make sure only one of the two speakers are connected to the audio source. If both are connected to the audio source, disconnect the connection between the audio source and the second speaker. 4. Make sure the audio source connects with one streaming speaker only, disconnect other Bluetooth connection. 5. Restart both your speakers and the audio source. 6. Make sure the environment is not congested by other wireless signals.
  • What router should i get, to have the best performance for my OMNI+ system?
    To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance. This will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions. Please also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices). Always connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.
  • What router port numbers does the Harman Kardon Wireless HD Audio System use?
    The Harman Kardon Wireless HD Audio System uses UDP ports 6060 and 6080.
  • What kinds of sensors do the Vi headphones have? Can they track my heart rate?
    The Vi headphones have a couple different sensors, including a touch sensor (for interacting with Vi), a gyroscope (for rotational motion), accelerometer (for movement or vibrations) and a barometer (for elevation / atmospheric pressure). Plus they house a “custom” sensor that uses visible-light and infrared LEDs along with photodiodes, all in the left ear bud, to determine your heart rate. The headphones can also talk to your iPhone/Android's GPS and Wi-Fi to help with figuring out location and other information.
  • What is Wireless Stereo Boost pairing mode?

    Wireless Stereo Boost allows you to connect two of the same model speakers together for a more powerful listening experience. 


    To use this feature, hold the Bluetooth button on both speakers for more than 5 seconds.


    The left & right channels can be swapped by tapping the Bluetooth button on the host speaker twice.

  • What is Wireless Stereo Boost pairing mode?
    The Onyx Studio 8 features Wireless Stereo Boost which allows you to connect two Onyx Studio 8 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 8 to other Onyx Studio speakers such as the Onyx Studio 7, 6 and 5.
  • What is the rated power of the OMNI BAR+ system?
    Both the OMNI BAR+ and its subwoofer have 200W of power amplification, which means that total system power is 400 W.
  • What is the rated power of the Omni 50+ speaker with and without AC power?
    The Omni 50+ rated power with AC power connected is 4 X 25 Watt. When using battery only, the rated power is 4 X 15 Watt.
  • What is the overall power rating of the Citation MultiBeam 1100?
    The overall power rating is 630 W maximum power at 1% THD.
     
  • What is the maximum number of speakers that I can connect together via the Dual Sound feature?
    Wireless Dual Sound feature supports a maximum of two speakers. Both the GO + PLAY MINI and the other speaker must have the Dual Sound feature.
  • What is the input sensitivity on AUX-in
    The input senstivity on the AUX-in jack is 280mV RMS.
  • What is the function of the EQ Button in the remote app for AURA?
    The EQ Button activates a special "wide stereo sound" effect. It does not affect bass settings. Turning EQ On/Off does not reset bass level to default value. User can adjust BASS in the Bass +/- control in the APP.
  • What is the Frequency response of the Citation series?
    The Frequency response for the Citation series, except the subwoofer, is 50Hz to 20Khz.
     
  • What is the difference between the cable with silver and the cable with black plugs?
    Since there is no fixed standard for headphone connections, there are two cables in the box, with different polarity. If one cable does not give good audio results, try the other cable. This usually solves the problem. The majority of phone models (Apple, Samsung from Galaxy S2 model, LG, HTC, Sony, Motorola, Blackberry) require the audio cable with the silver plugs. Pin assignment in this cable from the tip of the plug: R/L/Ground/Microphone. However, some manufacturers, such as some models from Nokia, require a cable with different pin assignment, (R/L/Microphone/Ground). In this case, you should use the audio cable with the black plugs.
  • What is the difference between the BDS 335 and BDS 635?
    The BDS 335 system is a 2.1 sound system, and speaker set included in this version is HKTS 335 speaker system. The BDS 635 system is a 5.1 sound system, and speaker set included in this version is HKTS 635 speaker system. That is the only difference between these two systems.
  • What is the difference between Dolby Atmos and MultiBeam?
    Dolby Atmos is an object-based surround sound format. Harman Kardon MultiBeam is a beam-forming surround sound system that creates a wide surround sound effect.
  • What is the difference between AURA and AURA Studio?
    AURA Studio is a Bluetooth speaker plus microphone built-in, where AURA has Wi-Fi built-in for AirPlay, DLNA and Spotify Connect solutions.
  • What is Purevoice?
    PureVoice is a new patent-pending technology from Harman, that actively analyzes media content to make the dialogue in Movies and TV programs easier to hear.
     
  • What is Proposition 65?
    What is Proposition 65? Proposition 65 (“Prop 65”) is a California law that requires businesses to provide a warning before exposing individuals in California to any of 900-plus chemicals that California lists as a carcinogen or a reproductive toxicant (“Prop 65 List”). The list is available at: https://oehha.ca.gov/proposition-65/proposition-65-list. The law includes specific warning language that can be used by businesses to comply. The specific warning language is called a “safe harbor.” Why is Harman including this warning? The chemicals in products that require the Prop 65 warning can vary based on product type. Many of the chemicals on the Prop 65 List are common additives found in products such as jewelry, lamps, ceramic tableware, food, lead crystal glasses, electric cords, automobiles, beauty products, and furniture. Does this law apply everywhere? No, Prop 65 warnings are only required under California law. Are Harman products that display the Proposition 65 warning safe? Harman is committed to making products that comply with all applicable laws and that are safe to use. California’s Prop 65 is not a product safety law, but a chemical right-to-know law. We believe our products are safe when used as intended. I purchased this product outside of California, why does it include a Prop 65 warning? Harman sells products throughout the U.S. We do not know where each item will ship. We have no alternative except to place the Prop 65 warning on all of our products regardless of where they are sold. For more information go to: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language If you have any questions about any of our products, please contact: LA.PROP65@harman.com
  • What is Dolby Atmos?
    Dolby Atmos is a 3D surround sound format. Using Dolby Atmos, the Citation Multibeam 1100 can reproduce multi-channel surround sound including height channel. For more information, visit Dolby Atmos at https://www.dolby.com/technologies/dolby-atmos. 
     
  • What is connect+?
    JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party
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