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I'm trying to connect via Bluetooth from my MAC to my ESQUIRE2, but no sound is coming out?

Our ESQUIRE2 support A2DP Audio codec, which you will need for your MAC to be able to play to our ESQUIRE2.

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I'm trying to connect my product to my home network or router, but it is not working. How can I fix this?

1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.

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I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+

Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.

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I'm having trouble setting up my speaker to a Wi-Fi network with WEP encryption.

We do not recommend using WEP encryption method, as this can leave your Wi-Fi vulnerable to outside threats. Our OMNI+ does not support this encryption type, we are supporting WPA and up.

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How will I know when the battery is low and requires charging?

The power on/off symbol/button will flash red consistently.

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How will I know when it is charging?

The power on/off symbol/button will flash white consistently. The LED switches to OFF when charging is complete.

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How will I know the battery is charged?

When all 5 battery level indicator led's are illuminated solid white.

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How to use the MultiBeam Calibration feature
Before you start
- Remove any interference that might be blocking the Soundbar side-firing speakers.
- Any ambient noise or sounds that could disrupt the calibration needs to be out of the room.
- In case you are moving the Enchant Soundbar you will need to calibrate the sound again.
- If something went wrong, you can always delete the calibration settings by resetting the system.
  - Press and hold button and button down for 5 seconds.
  - This will delete all settings, including the Wi-Fi connection.
How to use the MultiBeam feature
1. Press and hold the CALIBRATION button for 3 seconds.
  1. On the Enchant display a timer will start counting down from 3 to 0 (Once hitting 0 the Calibration will begin).
1. The calibration takes around 60 seconds before it is complete. While calibrating you will hear some noises coming from the speaker.
2. When finished the display on the Enchant Soundbar will say "DONE"
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How to use Google Assistant with a smart speaker

This video shows how to use a smart speaker that has Google Assistant built-in.
Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products

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How to troubleshoot a speaker not connecting to the internet
Troubleshooting on a Wi-Fi Network:
1. Unplug your router, then plug it back in.
2. Give the router a minute or two to start up again.
3. Make sure your phone, tablet, or computer has reconnected to the correct Wi-Fi network before checking the SmartThings app again, making sure not to connect to a guest network, as this can prevent your devices from connecting to your speaker.
4. Use the router’s default “WPA2” security setting. Do no use “WEP” security setting on the router as this is not supported to connect your speaker with the internet.
Troubleshooting with ethernet:
1. Check the ethernet cable to make sure that the ethernet cable is firmly plugged in to both the router and your speaker.
2. If possible, try connecting the ethernet cable to a different port on the router.
3. You can also try using a different ethernet cable to make sure that the cable is not faulty.
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How to set up your device to your Wi-Fi network

Download the Google Home app, available for iOS and Android versions. 1. Open the Google Home app. 2. Plug in power for your Enchant 800 or Enchant 1300 Soundbar. 3. Enable Bluetooth. 3.1. Enable Location service on your phone and permit Google Home app to view your location (Android only). 4. Click setup device in your Google Home app. 5. Follow the instructions provided in the app, and enjoy Chromecast streaming for your Enchant soundbar!

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How to set up Airplay without Google Assistant
The Citation product with Airplay 2, use an iOS feature named Wireless Accessory Configuration (WAC), which is the easiest way to set up Wi-Fi for iPhone users. If you want to set up AirPlay with WAC and set up Google Assistant later, you can follow the below instructions.
1. Go into the Wi-Fi settings on the iPhone/iPad
2. Select the speaker you want to set up AirPlay under “SET UP NEW AIRPLAY SPEAKER...” on the lower part of the display.
3. Choose the Wi-Fi network you want to connect this speaker to, then press Next. This should normally be the same network your phone is connected to, which will appear as the default option.
4. The speaker will connect to the Wi-Fi network. Press Done to finish the setup.
5. After setup is successful. You can tap the Airplay symbol in Control Center or from your favorite audio streaming app to use AirPlay from your iPhone and iPad.
Note:
- If you don’t see the correct Wi-Fi network, make sure that the speaker is in range of the Wi-Fi router or access point.
- If your iPhone or iPad has never connected to this Wi-Fi network before, you will need to enter the Wi-Fi password at this time. Most users will not need to enter this password.
- If you cannot see your speaker under “SET UP NEW AIRPLAY SPEAKER...”, unplug and plug in power again to start it again.
- About streaming music from Apple TV, iTunes and Mac, you can visit https://support.apple.com/HT202809 for more information.
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