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I am trying to program two different remote controls to operate the SB16. When I program the 2nd remote control to the Soundbar, then the 1st remote will not longer operate it.

Unless the two remote controls are identical, you can only assign one remote control at a time to the SB16.

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I am not getting any sound from my speaker system. What's wrong?

1. Make sure all wall and power outlet switches are on, and that all switches for your speaker system are on. Switch mains power to the system on/off by pressing the bass speaker volume button located on the back of the subwoofer. This button acts as power button when pushed in. 2. Ensure that the input jack is pushed all the way into the output socket on the source device. Check all the connections and secure them. 3. Your volume settings are too low or muted. Increase your volume by pressing the + key located on the right satellite. You can also check volume from your source device. If you are using a computer, check the volume control located in the taskbar, as well as the volume control in the media player or browser. This will mean a total of three volume controls in your computer alone. 4. To mute and unmute the speakers, touch the shining + and - controls on the right-hand "stick" at the same time. Only a slight touch is needed, since these are purely electronic touchpads.

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I am having issues setting-up and/or using the NAVDY?

If you require technical assistance, please contact NAVDY customer support at https://www.navdy.com/ Scroll down to the bottom of the website and select "Support" This navigates to the NAVDY HELP CENTER, where you can access FAQs, video tutorial, and live chat service.

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I'm using the HID tool and I see that my BDS 235/535 can be updated via this tool. What does it upgrade?

The upgrade via HID tool will only update the Bluetooth module inside of the BDS device. There are two ways of upgrading your system. 1: Upgrading Bluetooth via HID Tool. 2: Upgrade BDS firmware via the built-in software center. The built-in software center will not upgrade your Bluetooth module.

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I'm trying to connect via Bluetooth from my MAC to my ESQUIRE2, but no sound is coming out?

Our ESQUIRE2 support A2DP Audio codec, which you will need for your MAC to be able to play to our ESQUIRE2.

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I'm trying to connect my product to my home network or router, but it is not working. How can I fix this?

1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.

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I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+

Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.

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I'm having trouble setting up my speaker to a Wi-Fi network with WEP encryption.

We do not recommend using WEP encryption method, as this can leave your Wi-Fi vulnerable to outside threats. Our OMNI+ does not support this encryption type, we are supporting WPA and up.

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How will I know when the battery is low and requires charging?

The power on/off symbol/button will flash red consistently.

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How will I know when it is charging?

The power on/off symbol/button will flash white consistently. The LED switches to OFF when charging is complete.

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How will I know the battery is charged?

When all 5 battery level indicator led's are illuminated solid white.

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How to use the MultiBeam Calibration feature
Before you start
- Remove any interference that might be blocking the Soundbar side-firing speakers.
- Any ambient noise or sounds that could disrupt the calibration needs to be out of the room.
- In case you are moving the Enchant Soundbar you will need to calibrate the sound again.
- If something went wrong, you can always delete the calibration settings by resetting the system.
  - Press and hold button and button down for 5 seconds.
  - This will delete all settings, including the Wi-Fi connection.
How to use the MultiBeam feature
1. Press and hold the CALIBRATION button for 3 seconds.
  1. On the Enchant display a timer will start counting down from 3 to 0 (Once hitting 0 the Calibration will begin).
1. The calibration takes around 60 seconds before it is complete. While calibrating you will hear some noises coming from the speaker.
2. When finished the display on the Enchant Soundbar will say "DONE"
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