How To

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How To

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  • In your specification sheet for ESQUIRE2. It says that is has A2DP profile, which codec is supported?
    Our A2DP profile only support SBC Codec for ESQUIRE 2.
  • Invoke FAQ
  • INVOKE: Final Software Update & Release Notes
    Harman Kardon Invoke
    Final Software Update release notes

    Release date:  September 8, 2021
    Software version12.2314.0
    Release mediaVia USB software flash tool as provided by Harman Customer Service
    What’s New:
    1. Fixed a pop noise sound when you play/pause the music.
    2. Fixed an issue where Bluetooth pairing is always available without pressing the Bluetooth button.
    3. Enable factory reset via the reset pinhole next to the microphone mute button. For example, use a paperclip, press and hold the button for 5 seconds to reset your Invoke speaker.
    4. Other minor bug fixes and improvements.


    There are two ways to perform this update.

    Option 1 (recommended): Do It Yourself Update
    Estimated Time: 15-20 minutes
    Cost: Free
    Download Link: Harman Kardon INVOKE Driver & OTA2 (220meg)

     
    1. Download the zip file from the link above.
    2. Unzip/Extract the entire contents of the zip file.
    3. Read through the instructions (OTA2.pdf) before performing the update to familiarize yourself with the procedure.
    4. Process 1: Install the driver in your Windows 10 computer so that it can recognize and communicate with your INVOKE.
      1. NOTE: This is not possible on computers that use BitLocker or other corporate encryption tools. Use a personal computer that does not use advanced encryption.
    5. Process 2: Install the update on your INVOKE via your Windows 10 computer.


    OPTION 2: Factory Update
    Estimated Time: 2-6 weeks
    Cost: Shipping charges from your location to City Of Industry, California
    Form Link: Sofware Update Request Form
     
    1. Click on the link above.
    2. Fill out the online form.
    3. Select INVOKE in the Product field.
    4. Type “Software Update Request” in the Description Of Issue/Problem field.
    5. Click Submit.
    6. Wait to receive an email within 48 hours with instructions for shipping back your unit.
    7. Please note that you are responsible for carefully packing your INVOKE and all shipping charges.
    8. Harman will update your product and send it back to you within 2-6 weeks.
  • In the speaker setup menu, I can select HKTS 60, but my speaker system is HKTS 65. What do I do?
    The HKTS 65 is a new version of the HKTS 60, with minor improvements. Please select HKTS 60 in the menu.
  • I just upgraded to Windows 10. I cannot get any sound to my ESQUIRE2, why is that?
    To use our ESQUIRE2 with your Windows system, you'll need to find a Bluetooth driver that supports A2DP Audio codec. HARMAN do not have these and therefore you will need to contact your PC manufacturer.
  • I have problems updating my BDS unit with the latest software version. What can I do?
    If you have updated the unit from a USB stick, performed a reset procedure and removed power from the unit completely for at least 10 seconds, and the BDS still does not work, please repeat the update process. You may want to re-download the update file as well. This should solve the issue, and we are sorry for this inconvenience.
  • I have OMNI + speakers connected to my WiFi extender, and sometimes there is a problem linking them together.
    Make sure your WiFi extender's name is not the same as that of your main WiFi network. Please use 5 GHz WiFi extenders only for best performance.
  • I have no audio in my speakers when listening to an external source
    Please note that the AUX source supports a variety of input connections. By pressing the AUX button on the remote several times, the input toggles between the different audio inputs. Please press the remote control AUX button repeatedly, until the front display shows the correct input source. This should set the AUX input correctly, and you should have audio back in your speakers, to let you enjoy your Harman Kardon system.
  • I have multiple wi-fi routers or a MESH system in my home. Can I carry the ALLURE PORTABLE around my house and have uninterrupted service of the ALEXA system?
    The ALLURE PORTABLE is not constantly looking for a wi-fi system. When you turn the unit on, it finds the wi-fi, connects, and begins working. When you move into another section with a different router, the ALLURE PORTABLE will no longer be connected. You will have to turn the ALLURE PORTABLE off and then back on again, so that it can find it's new wi-fi router.
  • I have multiple ESQUIRE 2, the Bluetooth name is the same. Can i change the name?
    No, the Bluetooth name is fixed and not changeable. If you have multiple ESQUIRE2 in your Bluetooth list, and when activating one of them, it should be the "first" on your Bluetooth list.
  • I have many files on my DLNA server, but my BDS -75 or -77 only shows 105 files.
    The first 105 files are registered right away. If you know that you have more files in the DLNA system, wait for close to a minute, while the BDS -75 / -77 registers the additional files. After a short while, it will begin counting until all files are registered, or until the maximum of 2000 files is reached.
  • I have large delay between my OMNI+ speakers. How can I fix this?
    Please make sure that if you use 5GHz or 2.4GHz Wi-Fi, all your speakers are connected to either 2.4GHz or all are connected to 5GHz Wi-Fi to have the best performance.
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