How To

Support Overview / How To

How To

503 results
  • I want to reset my AURA Studio speaker, is it possible?
    Yes, it can be done very easily. 1: First power on your AURA Studio. 2: Press volume + and Phone button at the same time for 5 seconds. 3: All LED light indicators will flash for 1 second. 4: Your AURA Studio has been reset.
  • I want to listen to stereo music through all five loudspeakers of my BDS system, but I cannot see if it is possible.
    This function is not available on these BDS units. So-called five-channel stereo is a feature which is available in Harman Kardon AVR surround receivers, but it has not been included in the BDS platform.
  • Is this a portable speaker?
    Yes. This product has a rechargeable battery and a handle for carrying.
  • Is the strap made with synthetic leather?
    Yes, the material used for the strap is synthetic leather (PU/polyurethane).
  • Is there any limit when scrolling through my USB storage with music?
    No, you can easily scroll through your library with ease.
  • Is the IENC a wireless headphone?
    The IENC is not a wireless headphone. It is a wired headphone equipped with a 3.5 mm jack and a Noise Canceling box to control ambient aware sound.
  • Is the Harman Kardon Allure speaker set to a specific language?
    It would depend where you buy it from. If you bought it in Germany, it will speak German from the start and if you bought it from USA or UK it will speak English. The langauge of the speaker can be changed in our HK Alexa setup app. Go to Settings, Device, Language and select your preferred language.
  • Is the Dual Wireless Sound for the Onyx Studio 5 compatible with the Onyx Studio 3 that also features the Dual Wireless Sound?*
    No. The Dual Wireless Sound featured in the Onyx Studio 5 only gives you the capability to connect to a second Onyx Studio 5. It is not possible to connect the Onyx Studio 3 and 5 together. The Onyx Studio 5 can only be connected to no more than one other Onyx Studio 5.
  • Is the conference function of the Esquire model dependent on the operating system of a computer?
    No, the operating system itself is not crucial, and no additional driver is necessary for Bluetooth connection of speaker and microphone.
  • Is the case made of real leather?
    No it is a premium material with leather look.
  • Is the carrying case available in different colors?
    No it is only available in black.
  • Issues Connecting To App
    Please do the following in this order…
    1. Go into the app and clear the Cache
    2. Uninstall the app from your device
    3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
    4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
    5. Reset the headphones/speaker
    6. Pair the headphone/speaker to your device
    7. Play some music to ensure a good Bluetooth connection
    8. Download and install the app
    9. Open the app and allow all permissions (app will not function without permissions)
    10. When the app opens, it should find your speaker and function properly
    Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.
     
< 1 ... 13 14 15 16 17 ... 43 >

Can’t find what you’re looking for?

Call us

Call us

Talk to a product expert
Call us now at: (800) 422-8027

Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)

Chat with us

Chat with us

Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)