How To
How To
503 results
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- Ensure that your Harman Kardon One app device is less than 10m/33ft from the speaker during the initial set-up.
- Ensure it is plugged into power and the power LED is illuminated.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the Harman Kardon ONE app installed and connected to your home network.
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Yes, it will power off after removing charging cable. It is by design.Was this helpful? Thank you for your feedback!
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One explanation can be that your OMNI 50+ is part of a 5.1 system with your Omni Bar, which will make the surround OMNI 50+ left and right rear speakers act as "secondary", and Bluetooth connection is not possible to secondary speakers. To use the OMNI 50+ as a portable speaker again, simply perform a reset of the speaker by pressing the reset button for 5 seconds. Please note that after resetting your OMNI 50+, it is no longer part of the 5.1 wireless system.Was this helpful? Thank you for your feedback!
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Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.Was this helpful? Thank you for your feedback!
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If your Wi-Fi network name has special characters, such as (, `, \, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.Was this helpful? Thank you for your feedback!
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If you are experience problems with reading any CD disc, please go to an authorized service center for help.Was this helpful? Thank you for your feedback!
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The Go+Play Wireless must be in Standby to be able to switch On when receiving a signal. This function uses a small amount of power, and cannot be switched off. Remove batteries when not in use for more than 2 weeks to prevent power draining.Was this helpful? Thank you for your feedback!
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Sometimes after a system update, many Bluetooth connections and application handshakes no longer function. Therefore we advise to delete the existing pairing, and restart your smart device/telephone/tablet computer. After restart is completed, please connect to the product once again via Bluetooth. It should now be visible in our HK Remote app.Was this helpful? Thank you for your feedback!
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Fortunately the Go+Play in all versions is made with this problem in mind. One of the feet is adjustable. Look at the four feet. One is different from the others. You can insert a 3mm hex key into the center hole in it, then loosen the foot insert and unscrew it until the unit is steady. The adjustable insert may stick a little, so exert a steady, firm pressure to get it loose if this is the case.Was this helpful? Thank you for your feedback!
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Make sure your home network's Internet connection is active and the Citation speaker is placed within Wi-Fi range. If you are using a Wi-Fi extender, your speaker may be confused which network to connect to. If this is happening, try moving the speaker closer to the main router and renaming the Wi-Fi extender.Was this helpful? Thank you for your feedback!
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This can be caused by many things. It could be obstacles between your device and router, or that your device has been placed too far away. To enhance the WiFi signal for your BDS, please make sure to place the included antenna on its threaded socket, then try search for any WiFi network again. If this still does not work, try moving your BDS closer to the router until connection is established, ensuring that the BDS WiFi network module is working. If nothing happens, the network module of the BDS or your router have a problem. In case you need more help, contact our support for more tips.Was this helpful? Thank you for your feedback!
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We always recommend to use the online updating tool inside BDS, as it is connected directly to our server and if new software are available, it will be there first. We are trying to update our website as quickly as possible.Was this helpful? Thank you for your feedback!
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