Check out this JBL In-Ear Fit Guide video, or read the below article.

In-Ear Fit & Comfort Guide

A proper fit is the most important thing when using in-ear headphones (wired, wireless, TWS). Without a solid, tight fit the headphones will sound thin (lacking bass), not very loud, and will do a poor job of blocking out unwanted sounds.

In-ears, unlike an earbud design, are meant to be pushed into your ear canal, creating a tight seal. If this seal is not accomplished, you will not experience good results.

 

1. Typically speaking, the medium sized ear tip is already installed on your in-ear headphones. If it feels tight or loose, try the other sizes.
2. As you try each ear tip, rotate forward and/or back until you create a tight seal as seen here.
   NOTE: The image shows a stick style in-ear, but this applies to any in-ear design.
3. As you are twisting and pushing you will hear the sound quality changing. When you accomplish a tight seal, you’ll hear it. You will have more bass than in any other position, and the leakage from outside noise will be minimized before ever turning on Noise Cancelling (if your headphones have Noise Cancelling).
4. If you have one of our headphones that uses the JBL Headphones App, check in the app to see if there is a “Check My Best Fit” banner. This feature will walk you through getting the best fit and will let you know when you’ve accomplished it.

 

While this may seem a bit daunting, after doing this a few times, inserting the in-ear headphones into your ears and getting a good fit will become second nature and will take a second or two each time, not minutes. But it is definitely worth spending the few moments the first time around, in order to get the most out of your in-ears.

 

Still not satisfied with the fit? Please check out this Fit Checker Tool, which utilizes your camera and preferences to recommend earbuds that will not only fit great, but sound great as well!

No, it is not possible to link them together. They are standalone Bluetooth speakers.

Wireless Network connection is lost or not connected anymore

In case you have lost the Wireless Network connection, recently changed your Wireless name/password, or changed your ISP (service provider), you may need to set up your Citation device again. 

Follow our steps below to try fixing the issue and reconnecting your device again.

1. Open your Google Home app .
2. In the top right corner of the home screen, tap Devices  to see your available devices. 
3. Scroll to find the Citation device card. 
4. Tap SET UP and complete the setup steps.
5. All of your previous settings, account information is still attached to the speaker. You only need to add it again to your Wireless Network.

Note: The name of your Citation device might be a room name such as "Living Room Speaker", simply tap the SET UP.
 

Wireless Network connection failed

If the above solution did not work and you still have issues with connecting to your new Wireless Network, then try following these steps:

1. Reboot your Wireless router. In many cases it can help a lot with a little reboot!
2. Reset your Citation device.
   1. Press and hold down the RESET BUTTON for 15 seconds, the front LED will light up indicating it has been reset.
   2. Your Citation device will now boot-up again. It can take roughly 45 seconds until it is ready.
3. Try to set it up again via your Google Home app

Yes, through Bluetooth restreaming. Tracks made available offline in Apple Music are DRM protected and are not playable in the Harman Kardon Controller app. To play these tracks, or any other Apple Music tracks, first connect to any Omni speaker via Bluetooth and then restream to the other Omni speakers in your house with the Link button, or by grouping different rooms in the Controller app. We are looking into the possibility of adding direct support for Apple Music, so check back for updates.

Yes, our OMNI BAR+ supports standard CEC features such a wake-up and volume control via HDMI. Optical and analog input signals can wake up the Omni Bar, but if the source signal is too weak, the OMNI BAR+ will not wake up.

Yes, they are backward compatible with your existing Omni speakers.

Yes. Just connect an Adapt to your existing Hi-Fi equipment or active speaker via the 3.5mm line out port to transform any speaker into a wireless speaker in the Harman Kardon Wireless HD Audio System

Yes, they will work together. You can link rooms containing 1st generation Omni speakers with rooms containing 2nd generation Omni speakers and listen to the same music across all of them. Since the 2nd generation has a more powerful processor, we recommend connecting external sources like AUX or Bluetooth to the 2nd generation speakers rather than the 1st generation.

Using Wi-Fi allows you to listen to your music in a higher sound quality since Bluetooth protocol compresses the audio signal, where Wi-Fi data easily stream HD Audio content. Take calls without interrupting your current audio music, where Bluetooth will interrupt the stream, because it is a one-way protocol. Control your music from anywhere in the house, where Bluetooth have a limited range. Play the same music across multiple speakers and when using the newest connect features, such as Spotify Connect or Chromecast built-in, then you don't have to worry about battery life, since the devices playing is doing all the data transmission compared to Bluetooth, where it is data between source and device.

This is considered as extra equipment

If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

  

1. Move the mesh nodes far away from the soundbar 
2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

  

What is MU-MIMO? 

MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

  

NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

When placing speakers close to a wall, bass level increases. For more bass, place the speaker in a corner if possible, and for less bass, try to place the speaker farther away from any walls.