How To

Support Overview / How To

How To

503 results

Sort

Page size

When I adjust LFE Trim in the Audio Effects menu, I hear no difference of level from my subwoofer. Why is that?

Please note that the LFE Trim function is only active with surround source signals that feature a separate LFE track for the subwoofer. It does not affect subwoofer level when playing stereo or mono.

Was this helpful? Thank you for your feedback!
When I am out in the world using this as a portable device, can I still use ALEXA?

When out in the world, on the beach, in a park, etc., the ALEXA feature will not work because the unit will not be connected to the internet via wi-fi. You can connect it to a wi-fi hotspot on a phone, if you like, or you can use it as a portable Bluetooth speaker.

Was this helpful? Thank you for your feedback!
When I select Adapt+ in the HK Controller app, I am not able to set up my older Adapt. How come?

To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. When selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network. Note that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).

Was this helpful? Thank you for your feedback!
When I set up an Alexa MRM group, why do I only hear music coming out of one speaker?

If you only hear sound from one speaker in an MRM group, skip to the next song. After this, both speakers should play music correctly. You can then go back to the first song or continue playing where you left off.

Was this helpful? Thank you for your feedback!
When I switch between analog and digital channels on my cable television set-top box, the picture distorts, but I have no problems when using other sources. How can I resolve the problem?

Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion.

Was this helpful? Thank you for your feedback!
When I switch off my iPad, a loud click noise is heard from the Go+Play Wireless, and afterwards there is a lot of hiss. How come?

This is caused by the volume synchronizaton system in the iPad. When you switch off the iPad with click sounds activated, it sends the click sound to the Go+Play, also ordering the Go+Play to increase volume to maximum. The hiss is a result of the Go+Play Wireless being at full volume. As soon as you re-start your music playing from the iPad, volume is back to normal music use. If you do not switch the iPad on again, the Go+Play goes into standby after a few minutes, and the hiss disappears. You can prevent this problem by de-activating the click/alarm sounds on the iPad.

Was this helpful? Thank you for your feedback!
When I use a USB stick to browse my music, why are the folders not listed in alphabetical order?

The order of tracks and folders on your USB stick will not be listed in alphabetical order. The sequence of the tracks or folders will be listed based on the number and types of tracks in the folders.

Was this helpful? Thank you for your feedback!
When placing the Aura in sleep mode, or when it goes into sleep mode by itself, the wi-fi control light keeps blinking. Does the blinking stop at any time?

Yes, after half an hour of inactivity, and provided Bluetooth pairing has been interrupted, Aura goes into full Standby. Now the wi-fi control light will no longer blink.

Was this helpful? Thank you for your feedback!
When pressing the “?” button in the remote app on an iPhone, you would expect to be linked to an explanation of remote app functionality. The actual result is that you are led to the homepage, but there is no App help on homepage.

This is not an error. The App links to the Harman Kardon website when the "?" Button is tapped. User can then search the Quick Start Guide or Owner's Manual on the website.

Was this helpful? Thank you for your feedback!
When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?

If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.

Was this helpful? Thank you for your feedback!
When using my music source, the SOUNDBAR does not go into Standby mode with optical or coaxial input when the track is stopped with the players STOP button.

The source device may need to be in Standby, not just stopped, for the Soundbar to go into Standby mode using the optical or coaxial inputs.

Was this helpful? Thank you for your feedback!
When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?

If the network does not appear, you can manually type in the network name (SSID) and password to connect.

Was this helpful? Thank you for your feedback!
Where can I get a wall bracket for my Omni 10+, Omni 20+ speakers?

There are threaded inserts for mounting screws in the bottom of the Omni 10+ and Omni 20+. Mounting accessories are not available via Harman Kardon. For Omni 10+ there are two mounting screw holes which are 3mm in diameter and 67mm apart. For Omni 20+ there are two mounting screw holes which are 3mm in diameter and 110,5mm apart.

Was this helpful? Thank you for your feedback!
Where can I set my default music provider for my Harman Kardon Allure?

In Amazon's app called Alexa. There you can set, change and login with your favorite supported music service. They offer Amazon Music, Spotify, Pandora and much more. Go to settings in the Alexa app, select "Music & Media.

Was this helpful? Thank you for your feedback!
Where is the microphone in the device located?

Behind the speaker grill, at six o'clock, two cm. from the bottom.

Was this helpful? Thank you for your feedback!
Which A2DP codec does the SB20 support?

The soundbar support SBC codec.

Was this helpful? Thank you for your feedback!
Which Bluetooth version does the Aura Studio 2 have?

The Harman Kardon Aura Studio 2 features: Bluetooth v.4.1 A2DP v.1.3 AVRCP v.1.5

Was this helpful? Thank you for your feedback!
Which configuration is best to use for your OMNI BAR+ or ADAPT+

For OMNI BAR+, three sources are available: HDMI (not applicable for ADAPT+), Optical or AUX input. For Adapt+ two sources are available: Optical in/outputs and Analog in/outputs. If you select "Watching movies and TV shows" in the HK controller app for either one of them, you will have a very little delay and good lip sync with the TV for video applications. However, you will not be able to rebroadcast the TV signal to other OMNI+ speakers when selecting this mode. If you select "Listening to music", you will be able to rebroadcast TV signal to other OMNI+ speakers in your house, however, you will have lip sync delay with video material. Select that specific mode if you use HDMI (not applicable for ADAPT+), Optical or AUX for music only. Using Chromecast, Spotify Connect or Bluetooth is not part of these modes. When using one of these streaming methods, you are able to rebroadcast any music source.

Was this helpful? Thank you for your feedback!
Which Enchant Soundbar is best for you
Enchant series information
The Enchant series is not only a beautifully designed speaker, but it also delivers the sound to a completely new level.
Always wanted to have Surround Sound, but never wanted extra speakers, with the MultiBeam feature you can get Surround Sound experience right at your fingertips.
Enchant 1300 for Bigger rooms
1. Perfect for bigger rooms that requires a bit more sound and punch when watching or listening to music!
2. Powerful sound with 13 Channels in one speaker with a maximum of 240W
1. Features MultiBeam technology for Surround Sound experience.
2. 4K HDR10 compatible on both HDMI Inputs and output (ARC).
3. HDCP 2.2 Compatible
4. Google Cast built-in, stream your favorite music through your Wi-Fi connection.
5. Bluetooth 4.2 technology for easy streaming with any of your mobile devices.
6. And much more!
Enchant 800 for Smaller rooms
1. Perfect for smaller rooms to extend the sound performance in any situation.
2. Powerful sound with 8 Channels in one speaker with a maximum of 180W
1. Smaller in size compared to Enchant 1300, but just as an amazing sound.
2. Features MultiBeam technology for Surround Sound experience.
3. 4K HDR10 compatible on both HDMI Input and output (ARC).
4. HDCP 2.2 Compatible
5. Google Cast built-in, stream your favorite music through your Wi-Fi connection.
6. Bluetooth 4.2 technology for easy streaming with any of your mobile devices.
7. And much more!
Was this helpful? Thank you for your feedback!
Which file types can or cannot be decoded:AURA

WMA Losless and WMA PRO cannot be decoded.

Was this helpful? Thank you for your feedback!
Which floor stand is used with the BDS 335 and 635 speakers?

Model HTFS 2 is used for the satellite speakers in these two BDS systems. There is no floor stand for the center speaker in the 635 system.

Was this helpful? Thank you for your feedback!
Which formats are supported by the BDS?

The BDS system supports a variety of audio and video formats. Listing all disc, surround and codec formats is beyond the scope of an FAQ. Please donwload the Owner's Manual from the harman.com website for a full list.

Was this helpful? Thank you for your feedback!
Which Music files are supported when using a USB Stick
NOTES
- Only file names that contain numbers or English characters can be displayed, otherwise “UNKNOWN” will be displayed.
- “UNSUPPORTED” is displayed when the file format is not supported.
- Do not extract the USB device while in operation.
- For a large capacity USB, it may take longer than a few minutes to be searched. USB with more than 2000 files cannot be supported.
- Devices which require additional program installation connected to a computer are not supported.
- The USB port of the soundbar cannot be connected to a computer and it cannot be used as a storage device.
- The exFAT and NTFS file system is not supported. FAT16/FAT32 systems are available.
- Depending on some devices, it may not be available to recognize the followings on the soundbar: External HDD; Card readers; Locked devices; Hard type USB devices; USB hub; Using USB extension cable; iPhone/iPod/iPad; Android device.
Was this helpful? Thank you for your feedback!
Which speakers are compatible with Go + Play Mini?

Harman Kardon speakers that have the Wireless Dual Sound feature (stated on package) are compatible with the Go + Play Mini.

Was this helpful? Thank you for your feedback!