How To

Support Overview / How To

How To

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  • TWS Left & Right Not Pairing Together
    The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order.
    1. Forget/unpair the headphones on your device.
    2. Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.
    3. Pair the headphones to your device and see if this resolves the problem.
    4. If manual pairing does not fix the problem, forget/unpair the headphones on your device again.
    5. Initiate a Product Reset to reset the earbud’s Bluetooth connection.
      • Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again
      • Follow the Product Reset instructions in your Owner's Manual/Quick Start Guide.
      • Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.
      • Pair the buds to your Source Device.
  • Using a wireless subwoofer
    It is possible to connect a wireless Citation Sub or Sub S to the Citation Amp.
  • Using Chromecast with my SmartThings compatible speaker

    To use Chromecast on a SmartThings compatible speaker, proceed with the following steps:

    1. Go to the speaker's page in the SmartThings app.
    2. Go to "Third Party Services".
    3. Tap "Chromecast built-in".
    4. Tap "enable".
    5. Open a Chromecast enabled app on your smartphone or tablet.
    6. Play music.
    7. Press the Chromecast icon.
    8. Select the Chromecast compatible speaker.
  • Using HDMI, Optical and Coaxial digital inputs
    The TV input is a single audio input with different options for connectors. If an HDMI cable is connected, then it will always be prioritized. Optical and coaxial digital will be prioritized by first signal present (Be aware, that some optical outputs will register as signal always)
    It is not possible to change between the digital inputs for TV source via the remote control. 
  • Using my receiver, the picture on my TV is slightly out of sync with the audio. What's wrong?
    This receiver has a feature called "A/V Sync Delay" that allows you to manually set dissimilar video and audio synchronization that may occur with certain types of Plasma and HDTV's. The instruction for this setting can be found in your owner's manual in the section "Delay Adjustments" or "Delay Settings".
  • Using speakers with 4 ohm impedance
    The Citation Amp can work with 4 ohm speakers and is rated at 200-watts per channel. Do not connect speakers less than 4 ohm!
  • Using the Trigger out 12V connection
    You can use a 3.5 mini-jack cable to connect the Citation Amp (TRIGGER OUT 12V) with your subwoofer or other equipment to have them power on when the Citation Amp wakes from standby.
    When the Citation Amp is ON, there will be output 12V DC signal, and when the Citation Amp is OFF  mode, there is no output (0V DC).
  • Voice control
    Even though the Google Assistant is not built-in, Harman Kardon Radiance 2400 is compatible with a voice-assistant speaker, like the Harman Kardon Citation Series.
  • Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
  • What activities does Vi help you train for?
    Vi currently includes support for indoor/outdoor Walking, Jogging, Running, Sprinting, HIIT Runs and Cycling. Our supported activities will continue expanding every few months.
  • What are refurbished products?

    Refurbished products in our "Outlet" menu are products that have been returned to us by our dealers, retailers or customers within the 30-day return period.

     

    These products have been thoroughly checked and tested to meet the high standards that are set by HARMAN. A refurbished product contains the same features and functionalities as a new model. You may see some minor cosmetic imperfections, and perhaps the product has been repackaged in none-branded packaging, but you can be assured that these products will perform perfectly.

     

    A refurbished product is covered by our 30-day return period and the same warranty conditions as with a similar new product. Voucher codes cannot be used to purchase refurbished Harman products unless the promotion explicitly states otherwise.

     

    I can be that a refurbished product temporarily will have a sales price that is equivalent to or even exceeds the price a similar new product, if the new product is on sale.

  • What are the details for HDCP 2.2?
    HDCP (High Definition Copy Protection) 2.2 will become mandatory for 4K/UHD content only. First source should be the 4K BD player announced at IFA for spring 2016 from Samsung. In case of HDCP 2.2, the whole chain needs to be compatible to work from source to AVR to TV. If one of the devices in the chain is not HDCP 2.2-compliant, the player will downscale the content to 1080p. No black screen. This is the theory, anyway. HDCP 2.2 is copy-protection, so it does not decode the signal, but is concerned with preserving the content from being copied and distributed on the internet. The problem of HDCP 2.2 is that it is hardware-based, and not software-based, so there is nothing we can do on our existing models, like any other AVR manufacturer or TV. Please note that self-produced 4K material is no problem, since self-produced material has no digital HDCP copy protection. Only streamed material and UHD-Blu-ray will not work, since the HDCP protection will stop the signal in the receiver.
  • What are the differences between x35 models and x85S models?
    BDS 335/635 are our low cost models, still offering the thrills of a media center with Blu Ray disc player built-in. These systems have passive subwoofers, and the subwoofer amplifier is built in to the BDS unit. The x85S models offer more features, such as Spotify Connect support, and the use of active subwoofers. All depends on your needs and what your personal preferences will be.
  • What are the improvements from the previous generation of Citation Bar?
    Compared to the Citation Bar, the Citation Multibeam 1100 adds Dolby Atmos with up-firing drivers, Multibeam surround sound, Sound Calibration and PureVoice dialogue enhancement. 
     
  • What are the leather-like patches in the HKTS 335 or 635 meant for?
    They are meant as protective pads for the satellite speakers to stand on, preventing damage and scratches.
  • What are the requirements for using Harman Kardon Allure speaker?
    There are a couple of things that you will need to install your Harman Kardon Allure speaker. 1. Amazon account (US, UK or Germany are the only ones supported now). 2. An Android device (Android 6.x and up) or Apple device (iOS 9.3 and up). 3. A Wi-Fi network with UPnP enabled. 4. Our HK Alexa setup app from the App store. If you have met all the criteria for installing your new Harman Kardon Allure speaker, then you are ready to enjoy a voice-activated speaker and great music!
  • What are the two signal cables that are in the SOHO II NC box meant for? One has silver-colored plug, the other one has black-colored plug.
    The silver cable is intended for use with Apple sources. The black cable is intended for use with Android/universal sources.
  • What can I do with the Amazon Alexa app for my Harman Kardon Allure/portable speaker?
    There are tons of features that you can use with your Harman Kardon Allure spaeker and Alexa app. We advise going to Amazon's own webpage for more assistance with the Alexa app and what you can do with it. https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230
  • What does "HVS" mean? I can see it as an option for surround modes.
    HVS is short for Harman Virtual Surround. This signal processing system can simulate surround effect from a stereo source.
  • What does the Sound Feedback button on the HK SB20 remote control do ?
    The sound feedback is the tone you hear when you send a command to the soundbar. This confirmation tone can be switched off, if you do not want it to be heard.
  • What do I need to create a 5.1 wireless surround system with my OMNI BAR+?
    All products must be on Wi-Fi 5GHz network, and you need two additional OMNI+ speakers of the same model (2 x OMNI 20+ for example) to create 5.1 wireless surround sound.
  • What do the buttons do on the Vi Personal Trainer?
    (+) Button A short press will increase the volume. A long press will skip to the next track. (-) Button A short press will decrease the volume. A long press will skip back a track. Middle (Multifunction Button) A short press will play/pause music or answer/end calls. A long press on the middle button will turn the device on/off.
  • What do the surround mode functions do?
    All of the surround mode functions in our devices work in different ways, and some might be useful in certain situations. Here is a list of each mode, explained with more details. HVS surround mode: Is the abbreviation for HARMAN Virtual Surround. It will process the signal to simulate a surround effect from a stereo source. DSP Bypass: Surround Off (DSP or Analog Bypass) = 2 CH STEREO. When this mode is selected, the BDS will pass the analog source material directly through to the front left and right speakers, bypassing the digital processing circuitry. Stereo mode: Turns off all surround processing and plays a pure two-channel signal or a downmix of a multichannel signal. The signal is digitized and bass management settings are applied, making it appropriate when a subwoofer is used. Pulse-code modulation (PCM): This method is used to digitally represent sampled analog signals, and two channels (stereo) is the most common format. PCM Stereo is what standard Audio CDs always use. Dynamic Range Control: This setting makes the loud and quiet parts of a movie or music sound closer to the same volume (a process known as compression). Compression lets you turn up the volume so you can hear the quiet parts without the loud parts disturbing other people. NOTE: This feature works only with Dolby Digital programs that have been specially encoded. Three settings are available: •• Off: Never applies compression. Use this setting when the volume may be as loud as you desire. •• On: Always applies compression. Use this setting when you want the volume to be as quiet as possible without making it difficult to hear spoken dialogue. •• Auto: Applies compression based on information encoded within the Dolby Digital bit-stream. The receiver will selectively apply compression only during the most dynamic parts of the soundtrack.
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