How To

No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can write text messages to your Amazon friends via the Alexa app.

No, since the OMNI BAR+ does not have any HDMI input connections, it is only your source, connected to the TV, (and of course your TV) that need to be 4K compatible.

Yes, press and hold the Surround button on the OMNI BAR+ until it starts to blink amber. You are now in pairing mode. Press Volume+ on your OMNI BAR+, then press Volume+ on your remote control. The surround button will quickly flash white, to indicate it has learned Volume+. Repeat for Volume-, and Mute, and then hold down the Surround button to exit remote control learning.

No, the HDMI connection is used for audio return channel only, there is no on-screen display function to show settings on the TV screen.

Yes, this headphone features a one button microphone that gives you the ability to pause/play, skip tracks, and answer/hang up phone calls.

This speaker supports both Samsung Bixby and Amazon Alexa voice assistant. You have the ability to setup both voice assistants and run both of them concurrently.

You will not be charged for ground shipping. Expedited shipping costs are based upon total weight and service availability.

No, the ALLURE PORTABLE has a Micro USB charging port on it, so you can charge it without the docking station using any USB charger with a charge rating of 2.3 amps or higher. A charger with a slightly lower rating, below 2.3 amps, will also work, but the charging time will increase.

No, simply turn on your AVR device and make sure it is connected to your network and the mobile device is on the same network. Open your Spotify app and select the Spotify Connect logo, and your AVR device should be visible. Select the AVR device and play Spotify music through your system.

We do not ship internationally.

Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.

Yes, a phone with GPS capabilities is needed so that the Vi Fitness app can start and stop workouts, track biometrics, measure and store data, track features like elevation and location, and play music during training. We support iOS (9+) and Android OS (Lollipop +) devices however we recommend having the latest OS on any device for the best Vi experience.

The Onyx Studio 7 features Dual Wireless Sound which allows you to connect two Onyx Studio 7 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 7 to other Onyx Studio speakers such as the Onyx Studio 6 and 5. 

It's normal that music will be interrupted for one or two seconds when entering Wireless Dual Sound mode. The two compatible speakers are synchronizing with each other during this connection process. Once they are in sync you will not experience any further interruption.

The SmartThings app works with Alexa and can be used to control compatible products such as light bulbs, on/off switches, dimmer switches, thermostats, locks, and Scenes configured with the SmartThings app. To use your speaker to control these smart devices, follow these steps:

1. Go to the speaker's page in the SmartThings app.
2. Select Menu (3 dots on the top right corner).
3. Select "Settings".
4. Select "SmartThings with Alexa".
5. Tap "Allow" to let Alexa to access all your compatible home devices.
6. Select "Link".
7. Tap "Done".

ENCHANT 1100

Software Update Release Notes

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Version:  24.50.65.90.00

Release Date: January 20th, 2025

Release Media: OTA (over the air) Automatic Update through HK One App

 

What’s New

1. Increase EQ to 7 bands
2. Improved software performance

ENCHANT 900

Software Update Release Notes

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Version:  24.50.65.90.00

Release Date: January 20th, 2025

Release Media: OTA (over the air) Automatic Update through HK One App

 

What’s New

1. Increase EQ to 7 bands
2. Improved software performance

ENCHANT SPEAKER

Software Update Release Notes

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Version:  24.50.65.65.00

Release Date: January 20th, 2025

Release Media: OTA (over the air) Automatic Update through HK One App

 

What’s New

1. Add Auracast support using HK One App
2. Increase EQ to 7 bands
3. Improved software performance

ENCHANT SUB

Software Update Release Notes

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Version:  24.51.11.75.00

Release Date: January 20th, 2025

Release Media: OTA (over the air) Automatic Update through HK One App

 

What’s New

1. Improved software performance

To reset the device to its factory settings: 
Power on the speaker. While on, press and hold the power button down for 15-20 seconds until the speaker turns off.

Now that the speaker has been reset, make sure to remove it from your BT settings if it was once paired to other devices as the BT memory has been reset as well. Once you turn the speaker on again, it should automatically enter into pairing mode with a flashing LED. It should pop up on your discoverable devices under your BT settings and connect within a few seconds. 

To reset your speaker to its factory settings, press and hold the Bluetooth and Vol + buttons for at least 10 seconds. The LED will emit a constant amber color until the reset is completed. 

As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

 

Please click here to see Google’s official statement/article explaining this.

The Citation Amp works with Chromecast built-in (audio only), and also works with Hey Google products. For example, you can use voice commands to tell your other Google speakers to play music on Citation Amp.

Harman Kardon Warranty Information

The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.

 

Warranty Period: Home Audio, Portables, Headphones

One year (except non-powered speakers, which are covered for five years)

 

Warranty Period: Car Audio, Marine, Powersports

One year

 

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.

 

What is covered by the Harman Kardon warranty?

Unless a different warranty period is stated in the Warranty Card provided with your Harman Kardon product, Harman Kardon warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a Harman Kardon authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your Harman Kardon product for specific details including what is not covered along with other terms and conditions.

 

During the warranty period, the product or components will be repaired or replaced at Harman Kardon’s option, without charge for either parts or labor. Alternatively, Harman Kardon may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.

 

Any warranty service or replacement that is performed will not extend the original warranty period.

 

What is not covered by this warranty?

This limited warranty does not cover damage or failures that are a result of:

• Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)
• Damage to, or deterioration of, any accessory or decorative surface
• Damage resulting from failure to follow instructions contained in the owner’s manual.
• Damage resulting from the performance of repairs by someone other than an authorized Harman Kardon service center
• Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

 

How to obtain warranty service?

Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:

 

1. Have your purchase receipt or order confirmation handy
2. Please visit our support section to fill out the warranty exchange form.