How To

Support Overview / How To

How To

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  • Which floor stand is used with the BDS 335 and 635 speakers?
    Model HTFS 2 is used for the satellite speakers in these two BDS systems. There is no floor stand for the center speaker in the 635 system.
  • Which formats are supported by the BDS?
    The BDS system supports a variety of audio and video formats. Listing all disc, surround and codec formats is beyond the scope of an FAQ. Please donwload the Owner's Manual from the harman.com website for a full list.
  • Which Music files are supported when using a USB Stick

    USB files

    NOTES

    • Only file names that contain numbers or English characters can be displayed, otherwise “UNKNOWN” will be displayed.
    • “UNSUPPORTED” is displayed when the file format is not supported.
    • Do not extract the USB device while in operation.
    • For a large capacity USB, it may take longer than a few minutes to be searched. USB with more than 2000 files cannot be supported.
    • Devices which require additional program installation connected to a computer are not supported.
    • The USB port of the soundbar cannot be connected to a computer and it cannot be used as a storage device.
    • The exFAT and NTFS file system is not supported. FAT16/FAT32 systems are available.
    • Depending on some devices, it may not be available to recognize the followings on the soundbar: External HDD; Card readers; Locked devices; Hard type USB devices; USB hub; Using USB extension cable; iPhone/iPod/iPad; Android device.
  • Which speakers are compatible with Go + Play Mini?
    Harman Kardon speakers that have the Wireless Dual Sound feature (stated on package) are compatible with the Go + Play Mini.
  • Which speaker stand can I use with my HKTS speaker system?
    HTFS 3 will match these speakers sets: HKTS 20, HKTS 30, HKTS 60, HKTS 65 and HKTS 200. HTFS 2 will match these speakers sets: HKTS 9, HKTS 16 and HKS 4 satellite speakers.
  • Which wifi standard do the BDS 280S and BDS 580S support?
    BDS 280S and 580S support 802.11b, g and n. (2.4GHz ISM Band, Europe 13 Channels).
  • Why doesn't Spotify Connect and Amazon Music streaming work well on a wired Ethernet connection?

    There is a known issue that Spotify Connect and Amazon Music are not stable over a wired connection. If you primarily use these services, it is recommend to connect to the home network via Wi-Fi.

  • Why doesn't the AVR respond when I use the remote control, even though my other products work just fine?
    The remote is only capable of operating one device at a time (unless you have programmed advanced functions such as Volume, Channel or Transport control Punch-Through). When you press the Source Selector to operate your other product, such as the DVD player, the remote cannot control any other product, including the AVR, until you press the AVR Button again. To avoid your problem in the future, always press the AVR Button or appropriate Source Selector before you enter any command.
  • Why does the speaker sound different when I move it to different locations in the room?

    This speaker has an auto calibration feature, which measures the space around the speaker and adjusts the sound quality based on the room around it. Auto calibration will automatically work when you power on the speaker and begin playing music. For the best sound, we recommend placing the speaker at least 18 inches (0.5 meters) away from any walls.

  • Why do I hear more or less bass with different speaker placement?
    When placing speakers close to a wall, bass level increases. For more bass, place the speaker in a corner if possible, and for less bass, try to place the speaker farther away from any walls.
  • Why is my soundbar having interference issues with my mesh network?

    If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

      

    1. Move the mesh nodes far away from the soundbar 
    2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
    3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

      

    What is MU-MIMO? 

    MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

      

    NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

  • Why isn't the case supplied with the product?
    This is considered as extra equipment
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