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What to do when Wireless network connection fails during setup
Let's run through some basic check marks to ensure we didn't miss anything while setting up your device.
1. Your Citation device is turned on
2. Check the password you have entered, and re-enter it again (typos can happen).
3. Make sure your mobile device has the initial support needed:
  1. Android 4.4 OS and higher
  2. Apple iOS 10 OS and higher
  3. The latest version of Google Home app
4. Your phone needs Bluetooth to be on
5. Enable Location Service (Android only)
6. Plus you need to permit Google Home app to access your location on the phone (Android only).
The basic check is done, and we are now moving into your Wireless network setup.
1. Try moving your speaker closer to the Wireless network router
2. Have you previously connected the speaker to your WiFi network? If yes, look below or move to "Troubleshooting"
  1. Did you recently make any changes to your network, such as buying a new router, adding an extender, or maybe changed settings?
  2. Maybe your ISP (Internet Service Provider) did some changes, possibly even updating your Wireless router software.
If you still are experiencing issues connecting the device to your Wireless network, let's do some further troubleshooting.

Troubleshooting
1. Your WiFi router might need a reboot, unplug power for 1 minute and connect power again.
  1. While you are rebooting your WiFi router, we advise doing the same for your speaker. Simply disconnect power and reconnect power again.
  2. In case rebooting the speaker didn't work, let's try resetting your speaker by pressing the Reset Button for 5 seconds (Front LED will light up).
2. Go ahead with the setup again (remember to open Google Home app )
3. Reboot your mobile device
WiFi Network Troubleshooting
- Check your WiFi router settings. Be sure that UPnP (Universal Plug and Play) is enabled.
- Change Wireless channels on your WiFi router on 2.4G or 5G..
  - Avoid using other channels on 2.4G other than 1, 6 and 11. The rest are a NO-GO.
  - Keep a maximum of 8 devices in total on 2.4G (that is including our speakers).
  - Move products to WiFi 5G band, if they support it, to reduce the stress factor on the 2.4G band
- Check your WiFi router to see if there is a MAC address limitation.
  - MAC address limitation is when your router is set/fixed to a maximum of 20 devices (or whatever it may have been configured for).
  - When you want to add the 21st device your router will deny access because you have filled up the 20 devices.
  - You need to clear or delete old devices that are not in use anymore. This may require someone with technical knowledge.
  - We advise that you don't have any MAC address limitations at all.
- Avoid bad extenders (Cheap ones are often not powerful enough to deal with or handle the kind of data required to transmit high quality audio).
  - With extenders, the connection between "router and extender" is decreased by 50%. That said, your data will be even slower,. having to processes it while the speed is decreased.
There are more things you can do to optimize your WiFi router, but these above are the most common issues happening in users homes.
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What Wi-Fi standard does the AURA support with Spotify Connect?

AURA supports network standards b/g for both AirPlay and Spotify Connect solution.

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What Wi-Fi standards are supported for Citation?

Citation speakers support 802.11g, 802.11n, and 802.11ac standards on both 2.4 GHz and 5 GHz bands. We recommend using 5 GHz if available, as this will give you more stable performance and use the full power of your wireless audio. Contact our customer support to get in touch with an expert that can help you with your Wi-Fi network. We are here to help!

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When Go + Play BT/Wireless is connected to multiple smart devices via Bluetooth, why is there a 'pop' when I switch between music sources?

When the speaker is switching quickly between music sources via Bluetooth, it's normal to experience a very short 'pop' sound because the Bluetooth signal is breaking in and doing the handshake with the speaker. It won't appear after the Bluetooth signal is stable.

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When I adjust LFE Trim in the Audio Effects menu, I hear no difference of level from my subwoofer. Why is that?

Please note that the LFE Trim function is only active with surround source signals that feature a separate LFE track for the subwoofer. It does not affect subwoofer level when playing stereo or mono.

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When I am out in the world using this as a portable device, can I still use ALEXA?

When out in the world, on the beach, in a park, etc., the ALEXA feature will not work because the unit will not be connected to the internet via wi-fi. You can connect it to a wi-fi hotspot on a phone, if you like, or you can use it as a portable Bluetooth speaker.

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When I select Adapt+ in the HK Controller app, I am not able to set up my older Adapt. How come?

To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. When selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network. Note that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).

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When I set up an Alexa MRM group, why do I only hear music coming out of one speaker?

If you only hear sound from one speaker in an MRM group, skip to the next song. After this, both speakers should play music correctly. You can then go back to the first song or continue playing where you left off.

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When I switch between analog and digital channels on my cable television set-top box, the picture distorts, but I have no problems when using other sources. How can I resolve the problem?

Please check the picture settings on your cable box, particularly the aspect ratio settings, which will vary depending on the brand and model of your cable box and on your local cable provider. You may wish to consult with your cable provider for more information on how to adjust the cable box's settings. Some settings, such as a setting to force an analog channel's native 4:3 aspect ratio to 16:9 widescreen to fit your display, may interfere with the cable system's copy-protection feature and cause distortion.

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When I switch off my iPad, a loud click noise is heard from the Go+Play Wireless, and afterwards there is a lot of hiss. How come?

This is caused by the volume synchronizaton system in the iPad. When you switch off the iPad with click sounds activated, it sends the click sound to the Go+Play, also ordering the Go+Play to increase volume to maximum. The hiss is a result of the Go+Play Wireless being at full volume. As soon as you re-start your music playing from the iPad, volume is back to normal music use. If you do not switch the iPad on again, the Go+Play goes into standby after a few minutes, and the hiss disappears. You can prevent this problem by de-activating the click/alarm sounds on the iPad.

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When I use a USB stick to browse my music, why are the folders not listed in alphabetical order?

The order of tracks and folders on your USB stick will not be listed in alphabetical order. The sequence of the tracks or folders will be listed based on the number and types of tracks in the folders.

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When placing the Aura in sleep mode, or when it goes into sleep mode by itself, the wi-fi control light keeps blinking. Does the blinking stop at any time?

Yes, after half an hour of inactivity, and provided Bluetooth pairing has been interrupted, Aura goes into full Standby. Now the wi-fi control light will no longer blink.

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