How To

Support Overview / How To

How To

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  • Speakerphone Information
    This product features an echo-cancelling speaker phone for calls and meetings. 
  • Supported USB Formats

    This device supports both FAT16 and FAT32 USB formats.

  • Surround Sound formats
    Harman Kardon Radiance 2400 can decode Dolby Audio and DTS.

    Dolby Atmos is not supported, but will be rendered as Dolby Audio.
    Dolby Digital 5.1 and DTS Surround (2.0 and 5.1) is supported, but will be downmixed to 2.1/2.0.
    DTS Master Audio is not supported.
  • Switching From AirPlay/Chromecast to Bluetooth in Streaming Apps

    To switch from using AirPlay or Chromecast to Bluetooth, proceed with the following:
    If this is your first time connecting the speaker via Bluetooth to your source device:

    1. Press the Bluetooth button on your speaker. You should notice the button will begin flashing blue.
    2. On your Bluetooth enabled source device, go to your settings
    3. Make sure Bluetooth is turned on
    4. Select your speaker from the list of available devices
    5. Your speaker will change from flashing blue to a solid blue color once the speaker has been successfully paired.

    If you have previously connected your source device to the speaker via Bluetooth:

    1. Switch to Bluetooth input on the speaker by pressing the Bluetooth button.
    2. Go to the settings of your source device
    3. Make sure Bluetooth is enabled
    4. Make sure your speaker shows as connected.
      1. If your speaker does not show that it is connected, click on the speaker from the list of devices
      2. If the speaker fails to connect after the previous step, you may need to select "forget this device" and proceed with the steps listed above.
    5. Play music from the music streaming app via Bluetooth.
  • The 4 LED dots change to amber on my Citation speaker. What does this mean?
    The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.
  • The Bluetooth pairing acknowledgment signal is very loud. Is it possible to reduce the volume of this signal, or will there be a software upgrade that changes the volume?
    It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.
  • The cooling fan on the back panel rotates from the moment I switch the BDS on, and it keeps running after I put the unit into Standby.
    Be aware that the BDS X75 and X77 have two power modes. By pressing the power button briefly, the unit goes into sleep mode, and the fan keeps cooling the unit. Holding down the power button for a couple of seconds puts the BDS into standby, and the fan stops.
  • The Esquire 2 goes into automatic standby mode after some time without audio input. How long does this take?
    If there isn't any input for 10 minutes, the ESQUIRE 2 will go into sleepmode, and after 20 minutes more of no activity, it will power itself off.
  • The fan in my AVR never seems to come on. Can I test the fan to make certain that it works?
    Your model AVR is equipped with a cooling fan that only comes on when the unit's internal temperature rises above a predetermined limit. Thanks to the massive heat sinks used in the AVR series, this temperature is rarely reached. A typical situation where the fan will come on is when the AVR is operating at a very loud volume level with program material that has sounds in all seven channels. Since this is a rare occurrence, you may never notice the fan working. In any case, when the fan does come on, the volume will be loud enough that you might not notice it. Thus, you may own an AVR for many years and never hear the fan, or see it in operation. There is no way to test the fan, and none is needed.
  • There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?
    Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.
  • There is no audio through HDMI when I'm using the internal apps (Netflix, Pandora, etc) of my TV.
    Verify your TV supports the ARC feature.Make sure you enable the external speakers/ARC/digital audio output on your TV, this varies by TV manufacturer. Set the AVR1x1S to the TV input. Go into the AVR menu settings and under System Settings, make sure Audio Return Channel is set to Auto and set the TV Control to on.
  • The setup process fails with a device running Android 7.0 or higher for my OMNI+ speaker, how can I make it connect?
    If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.
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