How To
How To
503 results
-
The Aura only goes from sleep mode to stand-by mode if you either press Power Off, or leave the Aura inactive for 30 minutes with no wifi connection established. Please note that the power light dims when Aura enters sleep mode, but extinguishes completely in stand-by mode. Please note that in both Sleep and Standby modes, Bluetooth remains active, and Aura will wake up if BT transmission is received.Was this helpful? Thank you for your feedback!
-
To use the speaker as PC speaker, please make sure your PC supports our Bluetooth specifications and specifically A2DP Codec for Stereo Audio streamingWas this helpful? Thank you for your feedback!
-
There are five possible reasons for the receiver shutting down. 1. There is a problem internally with the receiver. 2. There is a problem with one or more of your speakers. 3. There is a problem with one or more of your speaker wires. 4. There is a problem with the speaker wiring done on your system. 5. The unit is overheating. No ventilation. First, check the wiring at every speaker terminal at the back of your receiver and at the back of your speakers. A single strand of speaker wire crossing from one terminal to another would be enough to cause the amp to shut down or go into PROTECT. If you do not find any problems with any of the wiring, you should disconnect all speakers from your receiver. If the receiver continues to go into PROTECT, the problem is in the receiver. Please submit a case on the Contact Us page. They will be able to assist you. However, if it turns on, the problem is elsewhere. Begin reconnecting one speaker at a time. Eventually you will connect a speaker that will cause the receiver to shut down. At this point you have found your culprit. On the other hand, it may just be overheating. You must have at least 2 - 3 inches of space between the top of the unit and any shelf or component above the unit. The unit should not be inside a sealed compartment when being used. The unit must be able to breath. There are very powerful amps in these receivers. If they run too hot, they will shut down. An external fan can help this.Was this helpful? Thank you for your feedback!
-
If you have enabled HDMI-link (CEC function), then you will experience that your AVR will do some actions based on the CEC function coming from your TV, which in this case it will follow your TV when it goes into standby.Was this helpful? Thank you for your feedback!
-
Yes, playlists in these BDS units have an upper limit of 100 files.Was this helpful? Thank you for your feedback!
-
We always recommend to use the online updating tool inside BDS, as it is connected directly to our server and if new software are available, it will be there first. We are trying to update our website as quickly as possible.Was this helpful? Thank you for your feedback!
-
This can be caused by many things. It could be obstacles between your device and router, or that your device has been placed too far away. To enhance the WiFi signal for your BDS, please make sure to place the included antenna on its threaded socket, then try search for any WiFi network again. If this still does not work, try moving your BDS closer to the router until connection is established, ensuring that the BDS WiFi network module is working. If nothing happens, the network module of the BDS or your router have a problem. In case you need more help, contact our support for more tips.Was this helpful? Thank you for your feedback!
-
Make sure your home network's Internet connection is active and the Citation speaker is placed within Wi-Fi range. If you are using a Wi-Fi extender, your speaker may be confused which network to connect to. If this is happening, try moving the speaker closer to the main router and renaming the Wi-Fi extender.Was this helpful? Thank you for your feedback!
-
Fortunately the Go+Play in all versions is made with this problem in mind. One of the feet is adjustable. Look at the four feet. One is different from the others. You can insert a 3mm hex key into the center hole in it, then loosen the foot insert and unscrew it until the unit is steady. The adjustable insert may stick a little, so exert a steady, firm pressure to get it loose if this is the case.Was this helpful? Thank you for your feedback!
-
Sometimes after a system update, many Bluetooth connections and application handshakes no longer function. Therefore we advise to delete the existing pairing, and restart your smart device/telephone/tablet computer. After restart is completed, please connect to the product once again via Bluetooth. It should now be visible in our HK Remote app.Was this helpful? Thank you for your feedback!
-
The Go+Play Wireless must be in Standby to be able to switch On when receiving a signal. This function uses a small amount of power, and cannot be switched off. Remove batteries when not in use for more than 2 weeks to prevent power draining.Was this helpful? Thank you for your feedback!
-
If you are experience problems with reading any CD disc, please go to an authorized service center for help.Was this helpful? Thank you for your feedback!
Can’t find what you’re looking for?
Call us
Talk to a product expert
Call us now at:
(800) 422-8027
Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)
Chat with us
Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)