How To

Support Overview / How To

How To

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  • I have problems updating my BDS unit with the latest software version. What can I do?
    If you have updated the unit from a USB stick, performed a reset procedure and removed power from the unit completely for at least 10 seconds, and the BDS still does not work, please repeat the update process. You may want to re-download the update file as well. This should solve the issue, and we are sorry for this inconvenience.
  • I just upgraded to Windows 10. I cannot get any sound to my ESQUIRE2, why is that?
    To use our ESQUIRE2 with your Windows system, you'll need to find a Bluetooth driver that supports A2DP Audio codec. HARMAN do not have these and therefore you will need to contact your PC manufacturer.
  • In the speaker setup menu, I can select HKTS 60, but my speaker system is HKTS 65. What do I do?
    The HKTS 65 is a new version of the HKTS 60, with minor improvements. Please select HKTS 60 in the menu.
  • INVOKE: Final Software Update & Release Notes
    Harman Kardon Invoke
    Final Software Update release notes

    Release date:  September 8, 2021
    Software version12.2314.0
    Release mediaVia USB software flash tool as provided by Harman Customer Service
    What’s New:
    1. Fixed a pop noise sound when you play/pause the music.
    2. Fixed an issue where Bluetooth pairing is always available without pressing the Bluetooth button.
    3. Enable factory reset via the reset pinhole next to the microphone mute button. For example, use a paperclip, press and hold the button for 5 seconds to reset your Invoke speaker.
    4. Other minor bug fixes and improvements.


    There are two ways to perform this update.

    Option 1 (recommended): Do It Yourself Update
    Estimated Time: 15-20 minutes
    Cost: Free
    Download Link: Harman Kardon INVOKE Driver & OTA2 (220meg)

     
    1. Download the zip file from the link above.
    2. Unzip/Extract the entire contents of the zip file.
    3. Read through the instructions (OTA2.pdf) before performing the update to familiarize yourself with the procedure.
    4. Process 1: Install the driver in your Windows 10 computer so that it can recognize and communicate with your INVOKE.
      1. NOTE: This is not possible on computers that use BitLocker or other corporate encryption tools. Use a personal computer that does not use advanced encryption.
    5. Process 2: Install the update on your INVOKE via your Windows 10 computer.


    OPTION 2: Factory Update
    Estimated Time: 2-6 weeks
    Cost: Shipping charges from your location to City Of Industry, California
    Form Link: Sofware Update Request Form
     
    1. Click on the link above.
    2. Fill out the online form.
    3. Select INVOKE in the Product field.
    4. Type “Software Update Request” in the Description Of Issue/Problem field.
    5. Click Submit.
    6. Wait to receive an email within 48 hours with instructions for shipping back your unit.
    7. Please note that you are responsible for carefully packing your INVOKE and all shipping charges.
    8. Harman will update your product and send it back to you within 2-6 weeks.
  • Invoke FAQ
  • In your specification sheet for ESQUIRE2. It says that is has A2DP profile, which codec is supported?
    Our A2DP profile only support SBC Codec for ESQUIRE 2.
  • Is an analog aux signal fed to the jack input available on the analog jack output?
    Yes, but only with power on the Adapt. When it senses a signal on the analog aux input, the input ring will light up green automatically, and the signal will become available from the line output, for transmission with cable to e.g. an amplifier. It is important to note that there will be a slight delay in the signal that comes out of the line output jack, even if it does not involve any wireless functions.
  • I see AURA as AirPlay device, but not as DLNA device, how come?
    If your device is capable of seeing AURA as an AirPlay unit, it will also be available as DLNA device, as AURA needs to be connected to your network for it to work as DLNA/AirPlay unit. Make sure your devices are on the same network.
  • I see that your new AURA supports Spotify Connect. Will my older AURA be elegible for upgrading to Spotify Connect?
    Current AURA customers will be able to upgrade your speaker to support Spotify Connect. Simply use the HK Remote app, as it will be OTA update. Otherwise, contact our helpdesk for help.
  • Is it portable, can I carry it around?
    Yes. This product has a rechargeable battery, handle for carrying and feet to stand.
  • Is it possible to change the Bluetooth name?
    Yes, in the Harman Kardon Remote APP, it is possible to change the AURA's Bluetooth name.
  • Is it possible to change the name of a receiver with internet connection?
    Yes, on your computer, enter the IP address of the receiver in the internet browser. In the page that opens, it is possible to change the name.
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