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How to pack a product when sending it to the Service Center
We strongly recommend that you use the original packaging with the existing shock-absorbing packaging material.

Don’t have the original packaging?

Please follow these important guidelines to ensure that you pack the device safely and avoid shipping damage.
- Never use bubble-wrap only.
- Choose a sturdy cardboard box that permits at least 10cm of packaging materials between the device and the walls of the box. Putting the device into a cardboard box without proper shock-absorbing packaging materials will result in damage to the device.
  Air-bubble isolation and foam beans is advisable only for very light-weight items.
- Use packaging materials that cannot move around, and cannot be damaged by the device moving around and being shaken about.
For all larger items such as sound bars, subwoofers and PartyBoxes

In addition to above instructions:
- Use either panels of foam rubber or strong cardboard plates, or other sturdy materials that keep the device completely still inside the box, even if the box is shaken with considerable force.
- Keep in mind to still have 10cm or more of packing materials between device and box walls.
This way, your device should reach its destination undamaged.
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How to pair with a subwoofer
How to pair an Enchant Subwoofer with your Enchant bar
1. Go to the back of your Enchant soundbar (800 or 1300)
2. Press the "Subwoofer pairing" button for 2 seconds.
1. In front of your Enchant display, it will say "Subwoofer pairing"
2. Go to the back of your Enchant subwoofer.
3. Press the "Subwoofer pairing" button.
1. The small LED indicator will start to flash rapidly and when the connection is successful, it will be a steady light.
You now have more bass performance and can enjoy deeper richer sound!
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How to pair your Bluetooth device

1. Power on your Enchant 800 or Enchant 1300 Soundbar. 2. There are two ways to enter Bluetooth pairing mode on your Enchant soundbar. 2.1. Press the dedicated source button on top of your Enchant soundbar source 2.2. Press the source button until you see "Bluetooth" in the front of the Enchant display. 3. The second option is to use the Remote control included with your Enchant soundbar. 4. Press the "BT" button on your Remote control. 5. The display will show "Bluetooth pairing". 6. Go to your Bluetooth settings menu on your mobile device. 7. Enable Bluetooth and connect to your Enchant 800 or Enchant 1300 Soundbar.

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How to perform Multibeam calibration?

Before starting, remove any interference that might be blocking the Soundbar side-firing speakers. Any ambient noise or sounds that could disrupt the calibration needs to be out of the room. After completing the initial setup in Google Home app, select the Settings screen on the touch display of the product. Select "Speaker Setup", and then "Calibration". Follow the directions in the display to perform the calibration. A series of tone sweeps/chirps will play in all directions, and the calibration process will finish within approx. 30-40 seconds. Calibration is done! In case you are moving the soundbar you will need to calibrate the sound again.

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How to play music and more with your Google Assistant enabled smart speaker

This video shows how to play music and much more with your Google Assistant. You can practice all of your voice commands on your Harman/Kardon Citation or JBL LINK products.

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How to properly clean the fabric around the speakers

Daily Care instructions for Citation speakers fabric (wool) Daily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years. Never use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself! Many types of stain can be removed using warm water with a microfiber cloth (not too wet). Stain removal guide If you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains. Here is how to do it. First, soak up the liquid with an absorbent napkin or Microfiber cloth. For dried stains use a spoon to roughen the surface. To avoid the stain spreading further start from the edge of the stain working towards the middle. WARNING! Be careful when using solvents, because these could dissolve the upholstery material beneath. Regular and normal cleaning Vacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth. When using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric). General information These tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device. In all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker. HARMAN do not have any recommended companies or partners to redirect any customers too. For furter information we advise visiting the fabric company called KVADRAT by clicking on these links below: https://kvadrat.dk/care-and-maintenance/upholsteries https://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf There are a lot of information about the fabric we are using and you can contact them for further information.

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How to properly clean the fabric around the speakers
Daily Care instructions for Citation speakers fabric (wool)

Daily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years.
Never use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself!
Many types of stain can be removed using warm water with a microfiber cloth (not too wet).
Stain removal guide

If you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains.
Here is how to do it.
1. First, soak up the liquid with an absorbent napkin or Microfiber cloth.
2. For dried stains use a spoon to roughen the surface.
  1. To avoid the stain spreading further start from the edge of the stain working towards the middle.
3. WARNING!
  1. Be careful when using solvents, because these could dissolve the upholstery material beneath.
Regular and normal cleaning

Vacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth.
When using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric).

General information

These tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device.
In all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker.
HARMAN do not have any recommended companies or partners to redirect any customers too.

For furter information we advise visiting the fabric company called KVADRAT by clicking on these links below:
https://kvadrat.dk/care-and-maintenance/upholsteries
https://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf

There are a lot of information about the fabric we are using and you can contact them for further information.
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How to remove Citation Towers from a Surround setup and reinstalling them again?

Perform a factory reset on the Citation Tower speakers by pressing and holding the reset button on the back panel for 5 seconds. After the reset you can now select "Music" to set up the Tower speakers to your WiFi network.

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How to reset

Press and hold the Volume down and Voice assistant button simultaneously for more than 10 seconds. The speaker will play a sound to confirm.

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How to reset: Onyx Studio 2, 3 and 4?

Press and hold the Phone and VOL + button simultaneously.
After 5 seconds, the unit powers Off, and is now reset.

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How to reset: Onyx Studio 5/6/7/8

Press and hold the 'Volume +' and 'Bluetooth' buttons simultaneously for > 2 seconds (> 5 seconds for the Onyx Studio 8), until the speaker powers off.
The Onyx Studio is now reset to factory settings.

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How To Reset To Factory Settings
Resetting the SOUNDSTICKS 4 to Factory Settings
1. The unit must be on
2. Press and hold Power and Bluetooth buttons for > 10 seconds
3. The unit is reset
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