Harman Kardon Citation ONE DUO

Harman Kardon Citation ONE DUO

Compact, smart and amazing sound

Getting started with your Harman Kardon Citation ONE DUO

Getting started with your Harman Kardon Citation ONE DUO

Quick Start Guide

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Documents & Downloads

Product Specifications

Power Supply
100-240V – 50/60Hz
Bluetooth® version
4.2
Bluetooth transmitter frequency range
2402 – 2480MHz
Bluetooth transmitter power
<5dBm
Bluetooth transmitter modulation
GFSK,π/4 DQPSK, 8DPSK
Wireless network
802.11 a/b/g/n/ac (2.4GHz/5GHz)
2.4G Wi-Fi transmitter frequency range
2412 – 2472MHz (2.4GHzISM Band, USA 11 Channels, Europe and others 13 Channels)
2.4G Wi-Fi transmitter power
<20dBm
2.4G Wi-Fi modulation
DBPSK, DQPSK, CCK, QPSK, BPSK, 16QAM, 64QAM
5G Wi-Fi transmitter power
<23dBm
5G Wi-Fi modulation
QPSK, BPSK, 16QAM, 64QAM, 256QAM
5G Wi-Fi transmitter frequency range
5.15 - 5.35GHz, 5.470 - 5.725GHz, 5.725 - 5.825GHz
Signal-to-noise ratio
>80dBA
Supported audio formats
HE-AAC, LC-AAC, MP3, Vorbis, WAV (LPCM), FLAC, Opus
Output power
40W RMS
Transducer
1 x 20mm tweeter, 1 x 89mm woofer
Dimensions (W x H x D)
140 x 188x 140 mm
Weight
2 kg (4.4lb)
Note
CITATION ONE is intended to be used for streamingmusic. A consumer can streamBluetooth audio to the speaker. A consumer can connect their speaker to the localWi-Fi Network and streammusic with Google Chromecast. In addition, the speaker will work with Google Home. This product is designed to be instantly on and ready to playmusic at amoment's notice, therefore, the Bluetooth andWi-Fi connectionmust remain active at all times to ensure proper operation CITATION ONE is in compliance with the European Union energy legislation. CITATION ONE complies with European Commission Regulation (EC) No 1275/2008 and (EU) No 801/2013 as a networked equipment with high network availability (HiNA equipment and equipment with HiNA functionality). Power consumption Standby
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Beautiful Sound That Speaks To You

The Harman Kardon Citation ONE is a next generation smart speaker with rich sound and an all-in-one compact design. Easy to use, Citation ONE blends innovation in home audio with attention to detail in design, allowing for sophisticated looks and surprising sound in a compact design. Music lovers will love the room-filling sound and access to over 300 music services and high-definition streaming through Chromecast built-in. The Google Assistant brings convenient voice control to your Citation ONE for hands-free help around the home. Get answers, play music, organize your day, control your smart home, enjoy your entertainment and more, just with your voice!

Citation ONE blends innovation in home audio entertainment with a sophisticated and beautiful design. The premium blended wool fabric, made by Kvadrat, is dirt repellent and flame retardant.
For over 65 years for Harman Kardon has been dedicated to delivering luxurious audio experiences that allow the listener to feel the music and immerse them in the moment. Citation is the ultimate expression and is the worlds first truly premium product of its kind.
The Citation ONE delivers multi-room capability by adding additional Citation speakers to create the ultimate whole house audio experience. You can play the same music or different music in different rooms and control it from a tablet or smartphone.
The Google Assistant brings convenient voice control to your Citation wireless home sound system. Get answers, play music, tackle your day, enjoy your entertainment and control your smart home with just your voice.
Use your voice to ask for your favorite songs and enjoy high-definition music streaming, powered by the cloud.
Listen to your favorite audio content, Internet radio and podcasts, all in high-definition through Chromecast built-in.
Pair two Citation ONE speakers in the same room for stereo sound.
For additional security and privacy, the speaker's microphones can be switched off. Multi-color LED indicators show the current state of these microphones.
With automatic software updates for new features and services, your music and voice options will always be up to date and at its best.
With the free Google Home app for iOS and Android, you can easily setup and manage any of the Citation speakers. All speakers support both 2.4GHz and 5GHz Wi-Fi connections.
Wirelessly stream your music from your smartphone or tablet.

FAQs & How-Tos

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  • Getting started with the checklist

    • A Harman Kardon Citation device(s).ONE
    • Latest version of the Google Home app installed on your mobile device.GH app 
    • Latest version of the Google app  (Android only) installed on your mobile device
    • A Google Account (you can create one online via Google).
    • A mobile device with either iOS or Android support.
      • ​Must have iOS 10 or higher
      • Must have Android 5.0 and higher
      • There is no support for PC set up.
    • Your mobile device must support 5 GHz Wireless Network connection in order to set up our Harman Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
    • An internet connection from your local ISP (Internet Service Provider).
    • Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
    • Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.
    Once you have all requirement and what is needed then follow the video below that shows you how to install your device.

     
  • Citation One and Citation 100

    1. Press the Bluetooth BT Cwe icon. Located on the top panel. On top panel BT
    2. Go to Settings icon-menuNEXTMake sure Bluetooth is  ON BT
    3. Find your Citation speaker and connect.
              Connect
    1. You are now connected and ready to play music over Bluetooth, Enjoy!

    Citation 300, 500, Bar and Towers

    1. Swipe upFINGER on the display to find Bluetooth icon.
    2. Tap Citation OFFNEXTIcon will light up BT screen panelNEXTGo to Settings icon-menu NEXTMake sure Bluetooth is ON BT
    3. Find your Citation speaker.
             BT ON CONTING
    1. You are now connected and ready to play music over Bluetooth, Enjoy!
  • If you have two of the same model Google Assistant speakers, you can create a stereo speaker system.

    How to create a stereo pair...

    1. Open the Google Home appUser-added image
    2. Find the speaker you want to setup in stereo pair
    3. Find the speaker/room User-added image
    4. Tap on Settings User-added image
    5. Go to Sound Settings
    6. Find the Speaker pair
    7. You are now entering the setup page pair Tap User-added image
    8. Find your speaker under the Pair with list and tap.
    9. Move the speaker to be Left or Right side and press User-added image
      1. You can tap on Play sound to identify which speaker it is.
    10. Find a name for your Stereo pair User-added image
    11. It takes a minute to complete the setup.
    12. When the configuration is done it will say Ready READY
    13. Press Done
    You have now completed the setup and created a Stereo pair sound experience.

    NOTE 1:  This is only possible with two of the same speakers.  If they are not identical (Example: Citation 100 & Citation One), setting up a stereo pair will not be an option.

    NOTE 2:  It is possible to make a stereo pair of a Mk1 with a Mk2. Setup as normal.
    Airplay from the Mk2 will not be available.

    NOTE 3: It is only possible to use Chromecast and Bluetooth in stereo, Airplay will be mono (and should be grouped in iOS Airplay menu.


     
    1. Daily Care instructions for Citation speakers fabric (wool) Daily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years. Never use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself! Many types of stain can be removed using warm water with a microfiber cloth (not too wet). Stain removal guide If you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains. Here is how to do it. First, soak up the liquid with an absorbent napkin or Microfiber cloth. For dried stains use a spoon to roughen the surface. To avoid the stain spreading further start from the edge of the stain working towards the middle. WARNING! Be careful when using solvents, because these could dissolve the upholstery material beneath. Regular and normal cleaning Vacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth. When using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric). General information These tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device. In all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker. HARMAN do not have any recommended companies or partners to redirect any customers too. For furter information we advise visiting the fabric company called KVADRAT by clicking on these links below: https://kvadrat.dk/care-and-maintenance/upholsteries https://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf There are a lot of information about the fabric we are using and you can contact them for further information.
    2. The Checklist

      Let us walk-through a list of things needed to ensure every requirement is met.

      1. Check your mobile device if that is able to connect to same Wireless network.
      2. Make sure you are within range of your Wireless router.
      3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
      4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
        1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
        2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
      5. Try using a different mobile device, if you have one.
      6. Reboot your Wireless network router and your mobile device.
      Watch the video below for help with setting up your Google Assistant device.

      Wireless Network Extender

      Some houses or apartments can be too big for one Wireless network router to cover it all.
      Let's talk about the issues that might appear with an Extender network.

      1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
      2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
      3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
      4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
      5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

      One Wireless Network Name (SSID)

      1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
      2. If the Wireless speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
      3. To solve this issue, using two different name for your extended network will help with the performance of the Wireless connected speaker and Google Assistant request.

       

    3. The Checklist

      Let us walk-through a list of things needed to ensure every requirement is met.

      1. Check your mobile device if that is able to connect to same Wireless network.
      2. Make sure you are within range of your Wireless router.
      3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
      4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
        1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
        2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
      5. Try using a different mobile device, if you have one.
      6. Reboot your Wireless network router and your mobile device.
      Watch the video below for help with setting up your Google Assistant device.

      Wireless Network Extender

      Some houses or apartments can be too big for one Wireless network router to cover it all.
      Let's talk about the issues that might appear with an Extender network.

      1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
      2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
      3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
      4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
      5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

      One Wireless Network Name (SSID)

      1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
      2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
      3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.







       

    4. What you need first

      Make sure that the device is installed on your Wireless network, by ensuring these steps below:

      1. You have the most recent version of the Google Home app installed 
      2. Your Citation device is powered on
      3. Your Citation device is plugged into a wall outlet.
      4. The Citation device is located near your router 
      5. The white LED lights in front of the Citation device are blinking 
      6. If you are using an Apple iOS device, you need to turn on Bluetooth to installed the device.
        1. On your iOS device Home screen, tap Settings > Bluetooth 

        2. Make sure Bluetooth is on
        3. Return back to the Google Home app 
        4. Your Citation device should appear as "Set up this device"
      7. If you are using an Android device, you need to turn on Bluetooth and Location Services.
        1. On your Android device, tap Settings.
        2. Find Bluetooth settings > Make sure Bluetooth is on
        3. Tap Location Turn on location 
        4. Tap Settings Apps > Google Home app > Permissions.
        5. Next to "Location",  check the slider is on.
        6. Your Citation device should appear as "Set up this device" .
      If you are still having trouble discovering your Citation devices in the Google Home app, follow the steps below for further troubleshooting.


      Troubleshooting

      Step 1. Reboot your Citation device 

      1. Disconnect the power cable from your Citation device 
      2. Reconnect power cable to your Citation device 

      Step 2. Force close and relaunch the Google Home app      

      1. From your Apple iOS device, do the following below:                   
        1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
        2. Select the app you want to close and swipe up towards the top of the screen.
        3. Launch the Google Home app again.        
      2. From your Android device, do the following below:              
        1. Launch the Recent Applications menu to see small previews of your recently used apps. The Recent Apps button, a square icon, should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.
        2. Select the app you want to close and swipe left or tap the X.
        3. Launch the Google Home app again.
       

      Last thing to try​ 

      If you are still experiencing issues with your Citation device not connecting to your Wireless network, try the following:

      1. Try finding another mobile device to set up your Citation device, sometimes it can help connecting your speaker 

      2. Relocate your Citation device, or try to disable other Wireless network devices that might cause interference for your Citation device.

      3. Perform a factory reset of your device, by holding down the reset button for more than 5 seconds.
      4. Reboot your Wireless router           
      5. Lastly, try turning Wi-Fi off and then back on again on your mobile device. Reopen your Google Home app and try again.
      1. Power on your Harman Kardon Citation speaker.
      2. Verify that you are connected to the right Wi-Fi network on your smartphone.
      3. Open your Google Home app Google Home app.
      4. Enable Bluetooth BT ICON
      5. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
      6. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
      7. Follow the instruction on screen to add your new Harman Kardon Citation speaker.
      setup gif

      Still not sure how to connect, then watch this video below:

       

    5. "In certain network conditions, your speaker may not be visible from your streaming app. You can still use voice control to start & control playback. If you wish to use your phone app to control playback, please power cycle your Citation speaker and your phone."

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