How To

Support Overview / How To

How To

140 results

Sort

Page size

Does the OMNI BAR+ support 4K movies?

No, since the OMNI BAR+ does not have any HDMI input connections, it is only your source, connected to the TV, (and of course your TV) that need to be 4K compatible.

Was this helpful? Thank you for your feedback!
Does the OMNI BAR+ support remote control learning?

Yes, press and hold the Surround button on the OMNI BAR+ until it starts to blink amber. You are now in pairing mode. Press Volume+ on your OMNI BAR+, then press Volume+ on your remote control. The surround button will quickly flash white, to indicate it has learned Volume+. Repeat for Volume-, and Mute, and then hold down the Surround button to exit remote control learning.

Was this helpful? Thank you for your feedback!
Does the SB20 soundbar have on-screen display (OSD) to check volume etc?

No, the HDMI connection is used for audio return channel only, there is no on-screen display function to show settings on the TV screen.

Was this helpful? Thank you for your feedback!
Do you have a guide that explains the best placement for the OMNI+ speakers in a house?

Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.

Was this helpful? Thank you for your feedback!
Do you need a phone to use Vi?

Yes, a phone with GPS capabilities is needed so that the Vi Fitness app can start and stop workouts, track biometrics, measure and store data, track features like elevation and location, and play music during training. We support iOS (9+) and Android OS (Lollipop +) devices however we recommend having the latest OS on any device for the best Vi experience.

Was this helpful? Thank you for your feedback!
HDMI features that are supported
HDMI Output
Both Enchant 800 and Enchant 1300 support these:
- HDMI 2.0b compliance
- HDCP 2.2 compliance (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
- CEC features (Scroll to see support)
HDMI Input
Enchant features only 1 x HDMI input, and Enchant has 3 x HDMI inputs and support this:
- HDMI 2.0b.
- HDCP 2.2 for all HDMI input connections (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
- 4K Pass-through.
CEC Support
CEC support only available through your HDMI connection and we are always using standard protocol for our products.
We support these:
- System Standby: When you press the "Power off" button on your TV remote, the Enchant soundbar will go into Standby mode as well.
- ARC or called Audio Return Channel: If you would have a TV BOX connected directly to your TV and using ARC from TV to Enchant soundbar, then all sound will be transferred through ARC connection.
  - In case you are not using the HDMI ARC connection then sound coming from the TV show will not be transferred to the Enchant soundbar.
- System Audio Control: Using your TV remote to turn up or lower the volume will be synchronized with the Enchant soundbar.
Bigger model is the Enchant 1300 and smaller model is the Enchant 800.
Was this helpful? Thank you for your feedback!
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.

Was this helpful? Thank you for your feedback!
How can I delete my voice interactions with Harman Kardon Allure?

You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for your Harman Kardon Allure speaker, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. and deleting voice recordings. However, this may degrade your Alexa experience.

Was this helpful? Thank you for your feedback!
How can I mute the music playing without touching the Harman Kardon Allure speaker?

That is easy, simply say "Alexa, mute" or "Alexa, mute music". To resume playback if needed, say "Alexa, resume playback".

Was this helpful? Thank you for your feedback!
How can I reconfigure the Wi-Fi for my Harman Kardon Allure speaker?

Press and hold the "Microphone off" button for 5 seconds. The Allure speaker will tell you when it is ready to be configured.

Was this helpful? Thank you for your feedback!
How can I reset my Omni+ speaker(s)?

There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.

Was this helpful? Thank you for your feedback!
How can I reset my OMNI 50+ speaker. The reset button does not work?

The reset procedure is quite different from the rest of the OMNI+ series. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.

Was this helpful? Thank you for your feedback!
How can I reset my OMNI BAR+?

On the back of your OMNI BAR+ there is a reset button. Hold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.

Was this helpful? Thank you for your feedback!
How can I see which firmware version is installed on my Aura Studio 2?

By pressing and holding the "Volume+" and "Bluetooth" button together for 5 seconds. A voice will say the version number.

Was this helpful? Thank you for your feedback!
How can I upgrade my Harman Kardon Allure speaker?

The speaker will be automatically updated if any new software is available. You can check our HK Alexa setup app for more information, since the app will show a notification that new software was installed. Tap on the icon showing and see all release notes.

Was this helpful? Thank you for your feedback!
How does the heart rate sensor work?

Vi measures heart rate using an optical heart rate sensor in the left earbud. The sensor emits light in a specific wavelength to the tissue of the tragus in the ear, and the reflective light is captured by the receiver of the sensor, that is processed by a proprietary algorithm to capture the heart rate. If you need assistance getting an accurate and consistent heart rate, check out this tutorial video to find the correct fit.

Was this helpful? Thank you for your feedback!
How do I change the volume on my Aura Studio 2?

You can change the volume on the Harman Kardon Aura Studio 2 by either using the volume control ( indicated with the + and - ) on the front of the Aura Studio 2. Alternatively, when connected by Bluetooth from a mobile device, you can change the volume from the mobile device. There are 32 steps in the volume

Was this helpful? Thank you for your feedback!
How do I charge the Vi Personal Trainer?

Plug in via USB charging port behind the cap on the RIGHT side of your neckband just below the volume controls. When the light is on, your neckband turns green. (Press the plus and minus on the volume control to get the battery status)

Was this helpful? Thank you for your feedback!
How do I connect my Harman Kardon Allure to my Wi-Fi?

You need to download the HK Alexa setup app from either Google Play Store or Apple App Store, then follow the procedure written in the app.

Was this helpful? Thank you for your feedback!
How do I fix occasional audio dropouts when playing music to my Omni+ and Omni?

We recommend starting playback on the Omni+ speaker first, and then linking the 1st generation Omni speakers. Omni+ is more powerful and can provide more stability when restreaming to other speakers.

Was this helpful? Thank you for your feedback!
How do I power on and pair the Onyx Studio 4?

Make sure that the unit you are attempting to connect to is in pairing mode under Bluetooth Settings. Press the power button located on far right outer rim of the speaker. If this is the first time connecting the unit, it will immediately go into pairing mode. HK Onyx 4 Studio should show up on your discoverable devices within 3-5 seconds. Once you choose the HK Onyx Studio 4 on your device, you will be connected and ready to experience that superior Harman Kardon sound.

Was this helpful? Thank you for your feedback!
How do I power on and pair the Soho Wireless?

Press and hold the bluetooth button for 2-3 seconds. The bluetooth button is located on the bottom RIGHT ear cup. If this is your first time turning on the headphones, it should immediately begin to search for a device to connect to. You will see the blue LED light flash on the bluetooth symbol as it begins to search for the device. Make sure the bluetooth setting is on and in search mode on your device. The Soho Wireless should appear on your discoverable devices within 3-5 seconds. To power off, press and hold the bluetooth button until you hear the audio music prompt indicating that it has powered down.

Was this helpful? Thank you for your feedback!
How do I reset my Aura Studio 2?

By pressing and holding the "Volume+" and "Handsfree" ( phone ) button together for 5 seconds. The Harman Kardon Aura Studio will power off, and is now reset back to factory defaults.

Was this helpful? Thank you for your feedback!
How do I reset my Harman Kardon Allure speaker?

Find a paper clip or something similar, then next to the power connection there is a small hole. Insert your paper clip and hold it until the Harman Kardon Allure tells you it is reset.

Was this helpful? Thank you for your feedback!
How do I use the HK Connect feature on the Onyx Studio 4?

Download the HK Connect app to your mobile device. Make sure that the Onyx Studio 4 speaker is connected successfully to your mobile device. The HK Connect app should recognize the Onyx Studio 4 within the first few seconds. Once inside the app you can activate the voice assistant and connect to other Connect+ Harman Kardon devices.

Was this helpful? Thank you for your feedback!
How do you reset the Go+Play (Mini, from 2016).

Switch device ON.
Press and hold VOLUME+ and PLAY/PAUSE buttons until all lamps light up.
Device is now reset.

Was this helpful? Thank you for your feedback!
How do you turn up the volume on the Soho Wireless?

Because the Right Ear cup is a touch sensor, you simply have to move your finger from top to bottom on the outside ear cup to increase the volume. In order to decrease the volume, move your finger from the bottom of the ear cup to the top.

Was this helpful? Thank you for your feedback!
How long will it take to charge my OMNI 50+ speaker?

If your OMNI 50+ is completely drained, it will take 3,5 to 4 hours to fully charge. We advise to charge the Omni 50+ when it starts to blink red.

Was this helpful? Thank you for your feedback!
How many ear tip sizes come with the Vi Personal Trainer?

The Vi Personal Trainer is pre-fitted with the size small fin and comes with two additional fin sizes. To get accurate ratings on your heart rate, you'll want to find the fin that fits most comfortably. The Vi also comes pre-fitted with the size medium ear tip and comes with four additional tip sizes. (XS, S, M, L)

Was this helpful? Thank you for your feedback!
How to connect a Bluetooth device
Connecting a Bluetooth device for your Enchant Soundbar
1. Make sure your Enchant soundbar is turned on by pressing the power button
2. There are two ways to enter Bluetooth pairing mode on your Enchant soundbar.
  1. Press the dedicated source button on top of your Enchant soundbar
  2. Press the source button until you see "Bluetooth" in the front of the Enchant display. Below is the order when using the source button (note that on Enchant 800 there is only 1 HDMI)
1. The second option is to use the Remote control included with your Enchant soundbar.
  1. Press the "BT" button on your Remote control.
  2. The display will show "Bluetooth pairing"
1. Now that your Enchant soundbar is in pairing mode it is now time to grab your mobile device.
2. Go to Bluetooth settings.
1. Press the enable Bluetooth button.
1. Select the Enchant soundbar and connect with Bluetooth.
You can now stream any music from your favorite device directly to the Enchant soundbar, ENJOY!
Was this helpful? Thank you for your feedback!