How To

Support Overview / How To

How To

140 results
  • How to reset your HK ADAPT+ device
    On the bottom of your ADAPT+ there is a reset button. Hold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.
  • How to restore back to factory settings

    Resetting the device

    top panel
    1. In any source mode, press and hold the power button power and Source button source for 5 seconds.
    2. When the factory settings restore is complete, the soundbar automatically turns off and restarts.
    3. You can now set it up via Google Home app Google Home app again or connect any new Bluetooth devices.
  • How to restore your device back to Factory default settings
    1. Power on the Enchant 800 or Enchant 1300 Soundbar. 2. In any source mode, press the power and source button for 5 seconds. 3. The Enchant 800 or Enchant 1300 will power off automatically and turn on again. 4. Your device is now reset back to default Factory settings. 5. You can now redo the setup through the Google Home app or pair with a new smartphone or tablet.
  • How to set it up to your Wireless network

    What you need first

    • A Harman/Kardon Enchant Soundbar (1300 or 800 model).
    enchant
    • Latest version of the Google Home appGoogle Home app
    • A mobile device or tablet with Android or iOS system.
    • An internet connection.
    • Dual-band router with 2.4GHz and 5GHz connection

    Adding your Enchant soundbar to your Wi-Fi

    1. Open the Google Home appGoogle Home app
           Google home
    1. Click on "ADD" to connect your Enchant 800 or Enchant 1300 Soundbar to your Wi-Fi network.
    2. Follow the instructions on screen and enjoy beautiful sound using Chromecast technology.


    Setup your enchant
  • How to set up your device to your Wi-Fi network
    Download the Google Home app, available for iOS and Android versions. 1. Open the Google Home app. 2. Plug in power for your Enchant 800 or Enchant 1300 Soundbar. 3. Enable Bluetooth. 3.1. Enable Location service on your phone and permit Google Home app to view your location (Android only). 4. Click setup device in your Google Home app. 5. Follow the instructions provided in the app, and enjoy Chromecast streaming for your Enchant soundbar!
  • How to use Google Assistant with a smart speaker
    This video shows how to use a smart speaker that has Google Assistant built-in.
    Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products

  • How to use the MultiBeam Calibration feature

    Before you start

    • Remove any interference that might be blocking the Soundbar side-firing speakers.
    • Any ambient noise or sounds that could disrupt the calibration needs to be out of the room.
    • In case you are moving the Enchant Soundbar you will need to calibrate the sound again.
    • If something went wrong, you can always delete the calibration settings by resetting the system.
      • Press and hold Power - button and  Soruce button down for 5 seconds.
      • This will delete all settings, including the Wi-Fi connection.


    How to use the MultiBeam feature

    1. Press and hold the CALIBRATION iconbutton for 3 seconds.
      1. On the Enchant display a timer will start counting down from 3 to 0 (Once hitting 0 the Calibration will begin).
    Remote icon
    1. The calibration takes around 60 seconds before it is complete. While calibrating you will hear some noises coming from the speaker.
    2. When finished the display on the Enchant Soundbar will say "DONE"

     
  • How will I know when it is charging?
    The power on/off symbol/button will flash white consistently. The LED switches to OFF when charging is complete.
  • I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+
    Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.
  • I'm trying to connect my product to my home network or router, but it is not working. How can I fix this?
    1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.
  • I can no longer play music on my other speakers, when setting up a new speaker using Ethernet connection.
    If you are having problems playing music after setting up a new speaker (no matter what connection is used, Ethernet, Wi-Fi), please restart the Harman Kardon Controller app after the speaker setup is complete.
  • I cannot adjust volume when playing music to my OMNI+ speaker, as my phone is in lock screen mode.
    Some third-party apps do not support volume changing when your smart device is in lock screen mode.
  • I can not connect any OMNI+ speakers to my network with my iOS device, it keeps saying "failed to join network".
    If you are experience this message, please power cycle the Wi-Fi router and speaker(s). Disconnect the devices' power cable for 10 seconds and then reconnect them. Once the router and speaker(s) completely boots up, please try to setup again.
  • I cannot control Bluetooth functions with Alexa on my Harman Kardon Allure or Allure portable speaker. Is this normal?
    This feature is not yet implemented in our Harman Kardon Allure or Allure portable speaker. Future updates might include this option, so we advise keeping an eye on the release notes in the HK Alexa Setup app about possible future firmware updates.
  • I cannot find my Aura Studio 2 in the HK Remote app
    The Harman Kardon Aura Studio 2 only supports Bluetooth. The HK Controller app only works with Harman Kardon products that have WiFi connectivity.
  • I can not play music to my Omni speakers using a Huawei phone with HK Controller app. Is there any way to fix this?
    Unfortunately, some Huawei phones are not able to stream music from the HK Controller app to 1st generation Omni speakers. However, the new Omni 10+, 20+, and 50+ have fixed this issue, and you will be able to stream music to them using your Huawei phone.
  • I cannot use Bluetooth or AUX IN when pairing my OMNI+ speaker to the WiFi network.
    It is not possible to use the speaker while installing it to your WiFi network. Once you have successfully connected to the WiFi network, you can use Bluetooth and AUX again.
  • I have a pair of OMNI+ speakers set up as a stereo pair. When I am streaming music to them, the music takes a while before playing.
    Make sure that both speakers are using the same network technology, either Ethernet or WiFi. Mixing them will increase music loading time.
  • I have large delay between my OMNI+ speakers. How can I fix this?
    Please make sure that if you use 5GHz or 2.4GHz Wi-Fi, all your speakers are connected to either 2.4GHz or all are connected to 5GHz Wi-Fi to have the best performance.
  • I have OMNI + speakers connected to my WiFi extender, and sometimes there is a problem linking them together.
    Make sure your WiFi extender's name is not the same as that of your main WiFi network. Please use 5 GHz WiFi extenders only for best performance.
  • Is it possible to turn up the volume using my voice on Harman Kardon Allure speaker?
    Yes, Alexa has various voice commands to turn up the volume. Try saying "Alexa, turn it up" or "Alexa, set volume to 5".
  • Is my OMNI BAR+ system 2.1 or 3.1?
    The OMNI BAR+ as standalone system is 2.1, however when using it in a 5.1 wireless surround system, it generates a virtual acoustic center speaker to complete the 5.1 Surround system. In that combination it will be a 3.1 system.
  • Is the Dual Wireless Sound for the Onyx Studio 5 compatible with the Onyx Studio 3 that also features the Dual Wireless Sound?*
    No. The Dual Wireless Sound featured in the Onyx Studio 5 only gives you the capability to connect to a second Onyx Studio 5. It is not possible to connect the Onyx Studio 3 and 5 together. The Onyx Studio 5 can only be connected to no more than one other Onyx Studio 5.
  • Is the Harman Kardon Allure speaker set to a specific language?
    It would depend where you buy it from. If you bought it in Germany, it will speak German from the start and if you bought it from USA or UK it will speak English. The langauge of the speaker can be changed in our HK Alexa setup app. Go to Settings, Device, Language and select your preferred language.
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