How To

Getting started with the checklist

• A Harman Kardon Citation device(s).
• Latest version of the Google Home app installed on your mobile device. 
• Latest version of the Google app  (Android only) installed on your mobile device
• A Google Account (you can create one online via Google).
• A mobile device with either iOS or Android support.
  • ​Must have iOS 10 or higher
  • Must have Android 5.0 and higher
  • There is no support for PC set up.
• Your mobile device must support 5 GHz Wireless Network connection in order to set up our Harman Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
• An internet connection from your local ISP (Internet Service Provider).
• Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
• Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

Once you have all requirement and what is needed then follow the video below that shows you how to install your device.

 

Please note: this text concerns Lithium-Ion batteries only.
 
HOW TO CHARGE
If a charger (power supply) comes with your product, use the original charger.
If you have a device with USB charging socket use chargers with capacity above the minimum listed in the product specifications. Charging using a USB charger with higher capacity is not a problem.
It is wise to charge only where you can observe the device, so you can stop charging if overheating should occur.
 
BATTERY LIFE
All batteries, over time, will slowly wear down. A good battery will keep more than 70% of its original capacity even after 500 charging cycles. Capacity will decrease gradually, until almost no capacity is left, and the battery will need replacing, if this is possible and economical. Life expectancy is optimal when the battery is being used between 10 and 50 degrees Celsius.
 
WHAT NOT TO DO
There is no memory effect in Li-ion batteries, so do not treat them like old Nickel-Cadmium types (which you had to run dry regularly).
This means that you should never run Li-ion batteries completely dry. Actually, this will damage the battery. Whenever you can, keep them between 20 and 80 per cent capacity, where they perform best. However, it is better to charge the battery to 100% capacity than to run it dry.
Never charge if temperature is at freezing point or lower (0 degrees Celsius, 32 F), since this will almost certainly damage the battery. 
Never place the device that is being charged on a sofa, rug or clothing when charging. This can cause heat to build up, which can in turn cause overheating. Always place it on a flat, hard surface, where heat can dissipate quickly.
 
 
GENERAL BATTERY INFORMATION
Most rechargeable devices use Lithium-Ion (Li-ion) polymer batteries these days.
This type has high energy density, very low memory effect and low self-discharge.
You can find them in electric cars, golf carts, power tools and other applications, besides portable headphones, telephones and loudspeakers.
Various subtypes exist that have different strengths and weaknesses, depending on the chemicals and metals used.
Batteries gradually self-discharge, even if they are not connected to anything. Usually, you can expect a self-discharge of about 2% per month when the battery is new, and this may increase somewhat with battery age and temperature.
 
 

This product features up to 10 hours of playtime depending on the content and volume level you are listening to. 
Battery Charging Time is 3 hours at 5V, 0.5A

Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

Battery issues fall into three categories:

• Your speaker or headphones run out of power after only a short time.

• The speaker will not play at all because the battery will not hold a charge.

• When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

  Here are some things to try that often fix these issues.

1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

4. Charge the product overnight for at least 8 hours.

5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

The Aura Studio has been put into demo mode, here is how to detect and disable this feature. How to detect "demo mode" on the Aura Studio: 1. When plugged in, the Aura Studio will stay powered on at all times (it will not go into standby mode). 2. All buttons on the speaker will not work. 3. Bluetooth mode is disabled, wireless connection will not work. 4. Only the aux cable input can be used to play music; volume is automatically set to maximum and cannot be adjusted (all buttons are disabled). How to disable "demo mode" on the Aura Studio: 1. Make sure the speaker is powered ON. 2. Press and hold the Vol - and Bluetooth button for at least 5 seconds 3. The speaker will power OFF, demo mode is disable. 4. Now when the speaker is powered ON, you will have full access to all buttons and features. Caution: The button combination that disables "demo mode" (Vol - and Bluetooth), will also enable it.

Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

If you are having trouble with distortion or drop outs, try the following suggestions:

Move the audio source closer to the speakers

Move the speakers closer to each other

Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source

Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers

Restart both your speakers and the audio source

Make sure speakers are away from other sources of wireless signal – you could be experiencing interference

Re-pair the audio source with your speaker

If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker

Yes, this is correct. The AVR171, 171S, 1710 & 1710S only supports OSD on on the HDMI 1 output. HDMI 2 doesn't not show the OSD. The AVR370 and 3700 supports OSD on both HDMI outputs.

Yes, this is correct. The AVR 1x1S does not support OSD on HDMI 2 out, only on HDMI 1. If customers want OSD on two HDMI outputs, they can buy the AVR 370.

The product packaging is made from FSC-certified material and printed with soy ink. 
 

If the Harman Kardon Go + Play is not stable or wobbles on a surface, one of the legs on the bottom of the speaker is adjustable with a Philips screwdriver. The adjustable leg is the one with a screw is in the center of the leg. 

No, shipping is on us. You can send your order back within 30 days for a full refund.

 

To initiate a return request, go to "Return Products" under "Order Support" in the menu bar.