How To

Support Overview / How To

How To

140 results
  • Does the OMNI BAR+ support 4K movies?
    No, since the OMNI BAR+ does not have any HDMI input connections, it is only your source, connected to the TV, (and of course your TV) that need to be 4K compatible.
  • Does the Harman Kardon Allure support text messaging?
    No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can write text messages to your Amazon friends via the Alexa app.
  • Does the Harman Kardon Allure/portable work in any country?
    Harman Kardon Allure/portable will only work in selected countries such as United States, Germany, United Kingdom and soon France. To use the Allure on your network requires two different apps. 1. HK Alexa setup - To connect it to your Wi-Fi network (Only available in the countries above) 2. Amazon Alexa app - To control Alexa and add streaming services to your Allure speaker. However, in some countries, French, German or English is spoken, but you still cannot use the Allure, because the Amazon Alexa app cannot be downloaded. This is a decision made by Amazon. The Alexa app is only available in some countries, and this is not only dependent on language. Therefore, if you plan on buying an Allure speaker, and have it shipped to a country outside the selected regions, you will not be able to use it on Wi-Fi, and Alexa voice commands will not work. Only Amazon knows if and when they will extend the app availability to more countries.
  • Does the Aura Studio 2 support social mode?
    Yes, The Harman Kardon Aura Studio supports Social mode. With this feature, you can connect up to 3 mobile devices simultaneously by Bluetooth. The last device to start playback will take over.
  • Does the Aura Studio 2 support Siri or Google Now?
    Yes, When connected by Bluetooth from an iOS or Android device, pressing and holding the Bluetooth button for more than 2 seconds on the Aura Studio 2, the Voice Command will open ( iOS > Siri, Android > Google Now )
  • Does the Aura Studio 2 support Harman Dual Sound?
    Yes, The Harman Kardon Aura Studio 2 supports Harman Dual Sound. With this feature, you can connect 2 Dual Sound enabled speakers with eachother.
  • Does my Harman Kardon Allure speaker listen all the time?
    The Harman Kardon Allure speaker listens for the hotword "Alexa", and when our speaker detects it then it will open up a connection to the Amazon server and store your search history on your account. You can mute the mircrophone by tapping the Microphone button on the Allure speaker, this will stop the speaker from listening and will not react to Alexa until you unmute it.
  • Does Harman Volume on SB20 have more than one level?
    Yes, there are three settings: high, low and off.
  • Does Harman Kardon Allure support phone calls using the Alexa app?
    No, this feature is not yet embedded into our Harman Kardon Allure speaker. Future updates might include this feature, therefore keep an eye on the release notes in our HK Alexa setup app.
  • Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.
  • Connecting any subwoofer to the ADAPT+ sub-out port
    The ADAPT+ is made to connect an external subwoofer. The subwoofer needs to be an active device, which means that it must have its own, built-in amplifier.
  • CITATION SERIES: WiSA Technology & Compatibility

    General information about WiSA:

    WiSA is a wireless system designed specifically for audio and speakers. An audio system that incorporates WiSA technology has it's own internal wireless system. It is capable of doing 96kHz/24bit audio with an audio latency of only 5ms, virtually undetectable by the human ear.

    For more information on WiSA technology, please go to the official WiSA website.

    If a product is WiSA Certified, it can be used with any other WiSA certified product. For example a WiSA Ready TV with at transmitter.
    Note: The overall sound quality is dependent on the processing and setup in the WiSA TV & transmitter, and may result in a performance (EQ, crossover and levels) not intended by the speaker manufacturer. To be sure that the Citation products sound the best, use a Citation Bar product as the main "hub".


    Current WiSA Certified products:

    Citation Surrounds
    Citation Sub
    Citation Sub S
    Citation Towers


    Current products making use of WiSA technology:

    Citation Bar
    Citation Multibeam 700
    HK surround


    Limitations:

    WiSA does not offer 3D audio formats like Dolby Atmos, and DTS:X yet, so at the moment it is limited to 5.1 or 7.1 Dolby Digital. So regardless of which brand of WiSA speaker you choose, Dolby Atmos will not be available yet.
  • Can you turn the noise canceling option on and off on SOHO II NC?
    You have the option to turn the Noise Cancellation on and off by using the switch that is located on the right side of the NC box. When choosing the switch option, you will see a green light inside the the switch will indicate that the Noise Cancelation is on. To turn off the Noise Cancelation, move the switch down towards the cable and the green light will turn off. When charging this device with the micro USB charging cable included in the packaging, you will see the light turn orange to indicate that it is charging.
  • Can Wireless dual sound be used in connection with other products?
    Wireless dual sound can be used to pair two speakers which has the wireless dual sound technology, Which are Aura Studio 2, GO+PLAY, Onyx studio 3, Onyx mini. Please note: Dual Wireless Sound only has the capability to connect no more than 2 speakers at a time. NOTE: The Onyx Studio 5, which also has Dual Wireless Sound, can NOT be used together with other products which feature DWS. Only 2 Onyx Studio 5's can pair with eachother.
  • Can I use the OMNI 10+, 20+ or 50+ speakers for my TV?
    There is a buffer inside the speakers that processes the incoming signal. This buffer delays the audio signal compared to the video signal, causing a delay. For this, we do not recommend using Omni+ speakers with a TV. Our Omni bar will work with your TV sound and you can create wireless 5.1 surround sound system with the Omni bar.
  • Can I use the Bluetooth on my Harman Kardon Allure speaker without being connected to Wi-Fi?
    Yes, in case your Wi-Fi does not work then simply press and hold the Bluetooth button for 3 seconds, your speaker is now in pairing mode. The button is located on the back where you connect the power cord. Please be aware that Alexa will not work on Bluetooth.
  • Can I use my OMNI+ device without the HK Controller App?
    Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.
  • Can I use Dual Sound and Social mode at the same time on my Aura Studio 2?
    No, When connected from multiple mobile devices ( up to 3 ) to one Harman Dual Sound enabled speaker, only the last one that connected will stay connected when enabling Harman Dual Sound. You can however connect from one mobile device to one of the 2 Harman Dual Sound enabled speakers, and activate Dual Sound afterwards. This will give you the option to interrupt the playback, in the same way as Social Mode works when connected to only one speaker.
  • Can I use an Omni+ speaker and a 1st generation Omni speaker together in a stereo pair?
    No, stereo pairs must be two of the same type of speaker. For example, two Omni 10 or two Omni 10+ speakers will work, but not one Omni 10 and one Omni 10+.
  • Can I use Alexa with my Harman Kardon Allure speaker offline?
    No, the Allure speaker requires an internet connection in order to use Alexa voice commands. You can always listen to music via the Bluetooth connection if you are out of range with your Wi-Fi network
  • Can I update the software on my Aura Studio 2?
    Yes, When an update is available, you will find this on the product website of the Harman Kardon Aura Studio 2, in Manuals and Downloads. You will need to connect your Harman Kardon Aura Studio 2 by USB, and run the software update from a compatible computer.
  • Can I turn off the light on my Harman Kardon Allure speaker?
    Yes. Go into our HK Alexa Setup app, tap on the 3 line icon and click on "Lightning" to toggle it on and off.
  • Can I take calls from the Onyx Studio 4?
    Yes, you can take can incoming call from the Onyx 4 by pressing the call button located between the power button and volume + button.
  • Can I see my voice interaction history somewhere on my Harman Kardon Allure?
    Yes, you can see all voice interactions with the Harman Kardon Allure by using the Alexa app and visiting History in Settings. Your interactions are grouped by question or request. Tap an entry to see more detail, provide feedback, or listen to audio sent to the Cloud for that entry by tapping the play icon. Sometimes Alexa may not understand you perfectly, and the translations you see in History may not always reflect exactly what you said (for example, they may be inaccurate or incomplete). You can help us improve your experience by providing feedback on inaccurate translations in History.
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