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Which wifi standard do the BDS 280S and BDS 580S support?

BDS 280S and 580S support 802.11b, g and n. (2.4GHz ISM Band, Europe 13 Channels).

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Why doesn't the AVR respond when I use the remote control, even though my other products work just fine?

The remote is only capable of operating one device at a time (unless you have programmed advanced functions such as Volume, Channel or Transport control Punch-Through). When you press the Source Selector to operate your other product, such as the DVD player, the remote cannot control any other product, including the AVR, until you press the AVR Button again. To avoid your problem in the future, always press the AVR Button or appropriate Source Selector before you enter any command.

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Wi-Fi vs. Bluetooth streaming

Using Wi-Fi allows you to listen to your music in a higher sound quality since Bluetooth protocol compresses the audio signal, where Wi-Fi data easily stream HD Audio content. Take calls without interrupting your current audio music, where Bluetooth will interrupt the stream, because it is a one-way protocol. Control your music from anywhere in the house, where Bluetooth have a limited range. Play the same music across multiple speakers and when using the newest connect features, such as Spotify Connect or Chromecast built-in, then you don't have to worry about battery life, since the devices playing is doing all the data transmission compared to Bluetooth, where it is data between source and device.

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Will my 1st generation OMNI speaker work with 2nd generation OMNI+ speakers?

Yes, they will work together. You can link rooms containing 1st generation Omni speakers with rooms containing 2nd generation Omni speakers and listen to the same music across all of them. Since the 2nd generation has a more powerful processor, we recommend connecting external sources like AUX or Bluetooth to the 2nd generation speakers rather than the 1st generation.

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Will OMNI work with my existing equipment?

Yes. Just connect an Adapt to your existing Hi-Fi equipment or active speaker via the 3.5mm line out port to transform any speaker into a wireless speaker in the Harman Kardon Wireless HD Audio System

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Will the new HK Controller app work with 1st generation Omni speakers?

Yes, they are backward compatible with your existing Omni speakers.

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Will the OMNI BAR+ automatic wake up when TV is turning on?

Yes, our OMNI BAR+ supports standard CEC features such a wake-up and volume control via HDMI. Optical and analog input signals can wake up the Omni Bar, but if the source signal is too weak, the OMNI BAR+ will not wake up.

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Will tracks made available offline from Apple Music be playable on the Omni system?

Yes, through Bluetooth restreaming. Tracks made available offline in Apple Music are DRM protected and are not playable in the Harman Kardon Controller app. To play these tracks, or any other Apple Music tracks, first connect to any Omni speaker via Bluetooth and then restream to the other Omni speakers in your house with the Link button, or by grouping different rooms in the Controller app. We are looking into the possibility of adding direct support for Apple Music, so check back for updates.

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Wireless network connection is lost or not connected anymore
Wireless Network connection is lost or not connected anymore

In case you have lost the Wireless Network connection, recently changed your Wireless name/password, or changed your ISP (service provider), you may need to set up your Citation device again.

Follow our steps below to try fixing the issue and reconnecting your device again.
1. Open your Google Home app .
2. In the top right corner of the home screen, tap Devices to see your available devices.
3. Scroll to find the Citation device card.
4. Tap SET UP and complete the setup steps.
5. All of your previous settings, account information is still attached to the speaker. You only need to add it again to your Wireless Network.
Note: The name of your Citation device might be a room name such as "Living Room Speaker", simply tap the SET UP.

Wireless Network connection failed
If the above solution did not work and you still have issues with connecting to your new Wireless Network, then try following these steps:
1. Reboot your Wireless router. In many cases it can help a lot with a little reboot!
2. Reset your Citation device.
  1. Press and hold down the RESET BUTTON for 15 seconds, the front LED will light up indicating it has been reset.
  2. Your Citation device will now boot-up again. It can take roughly 45 seconds until it is ready.
3. Try to set it up again via your Google Home app
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