Resetting the SOUNDSTICKS 4 to Factory Settings

1. The unit must be on
2. Press and hold Power and Bluetooth buttons for > 10 seconds
3. The unit is reset

Press and hold the 'Volume +' and 'Bluetooth' buttons simultaneously for > 2 seconds (> 5 seconds for the Onyx Studio 8), until the speaker powers off.
The Onyx Studio is now reset to factory settings.

Daily Care instructions for Citation speakers fabric (wool) Daily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years. Never use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself! Many types of stain can be removed using warm water with a microfiber cloth (not too wet). Stain removal guide If you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains. Here is how to do it. First, soak up the liquid with an absorbent napkin or Microfiber cloth. For dried stains use a spoon to roughen the surface. To avoid the stain spreading further start from the edge of the stain working towards the middle. WARNING! Be careful when using solvents, because these could dissolve the upholstery material beneath. Regular and normal cleaning Vacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth. When using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric). General information These tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device. In all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker. HARMAN do not have any recommended companies or partners to redirect any customers too. For furter information we advise visiting the fabric company called KVADRAT by clicking on these links below: https://kvadrat.dk/care-and-maintenance/upholsteries https://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf There are a lot of information about the fabric we are using and you can contact them for further information.

Daily Care instructions for Citation speakers fabric (wool)

Daily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years.
Never use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself!

Many types of stain can be removed using warm water with a microfiber cloth (not too wet).

Stain removal guide

If you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains.
Here is how to do it.

1. First, soak up the liquid with an absorbent napkin or Microfiber cloth.
2. For dried stains use a spoon to roughen the surface.
   1. To avoid the stain spreading further start from the edge of the stain working towards the middle.
3. WARNING!
   1. Be careful when using solvents, because these could dissolve the upholstery material beneath.

Regular and normal cleaning

Vacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth.
When using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric).
 

General information

These tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device.
In all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker.
HARMAN do not have any recommended companies or partners to redirect any customers too.

For furter information we advise visiting the fabric company called KVADRAT by clicking on these links below:
https://kvadrat.dk/care-and-maintenance/upholsteries
https://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf

There are a lot of information about the fabric we are using and you can contact them for further information.

This video shows how to play music and much more with your Google Assistant. You can practice all of your voice commands on your Harman/Kardon Citation or JBL LINK products.

1. Power on your Enchant 800 or Enchant 1300 Soundbar. 2. There are two ways to enter Bluetooth pairing mode on your Enchant soundbar. 2.1. Press the dedicated source button on top of your Enchant soundbar source 2.2. Press the source button until you see "Bluetooth" in the front of the Enchant display. 3. The second option is to use the Remote control included with your Enchant soundbar. 4. Press the "BT" button on your Remote control. 5. The display will show "Bluetooth pairing". 6. Go to your Bluetooth settings menu on your mobile device. 7. Enable Bluetooth and connect to your Enchant 800 or Enchant 1300 Soundbar.

How to pair an Enchant Subwoofer with your Enchant bar

1. Go to the back of your Enchant soundbar (800 or 1300)
2. Press the "Subwoofer pairing" button for 2 seconds.

3. In front of your Enchant display, it will say "Subwoofer pairing"
4. Go to the back of your Enchant subwoofer.
5. Press the "Subwoofer pairing" button.

6. The small LED indicator will start to flash rapidly and when the connection is successful, it will be a steady light.

You now have more bass performance and can enjoy deeper richer sound!

1. Touch the microphone icon on the screen to mute the Google Voice assistant microphone.
   1. NOTE: Google Assistant will not work when the microphone is muted.
2. Touch and press it again to unmute the microphone.
3. You can now give it any voice commands that you would like.

If you have two of the same model Google Assistant speakers, you can create a stereo speaker system.

How to create a stereo pair...

1. Open the Google Home app
2. Find the speaker you want to setup in stereo pair
3. Find the speaker/room
4. Tap on Settings
5. Go to Sound Settings
6. Find the Speaker pair
7. You are now entering the setup page Tap
8. Find your speaker under the Pair with list and tap.
9. Move the speaker to be Left or Right side and press
   1. You can tap on Play sound to identify which speaker it is.
10. Find a name for your Stereo pair
11. It takes a minute to complete the setup.
12. When the configuration is done it will say Ready
13. Press Done

You have now completed the setup and created a Stereo pair sound experience.

NOTE 1:  This is only possible with two of the same speakers.  If they are not identical (Example: Citation 100 & Citation One), setting up a stereo pair will not be an option.

NOTE 2:  It is possible to make a stereo pair of a Mk1 with a Mk2. Setup as normal.
Airplay from the Mk2 will not be available.

NOTE 3: It is only possible to use Chromecast and Bluetooth in stereo, Airplay will be mono (and should be grouped in iOS Airplay menu.

 

Citation One and Citation 100

1. Press the Bluetooth icon. Located on the top panel.
2. Go to -menuMake sure Bluetooth is 
3. Find your Citation speaker and connect.

         

4. You are now connected and ready to play music over Bluetooth, Enjoy!

Citation 300, 500, Bar and Towers

1. Swipe up on the display to find Bluetooth icon.
2. Tap Icon will light up Go to -menu Make sure Bluetooth is
3. Find your Citation speaker.

        

4. You are now connected and ready to play music over Bluetooth, Enjoy!

TV Connection HDMI (ARC)

 

1. Connect your HDMI cable (included in the box) to your TV.
2. Locate your TVs HDMI ARC (Audio Return Channel) port.
3. Find the HDMI OUT on the back of your Enchant 800 or 1300 Soundbar.
4. Now enjoy watching TV and listen to great audio through your Enchant soundbar.

Optical connection

1. Connect your Optical cable (included in the box) to your TV.
2. Find the Optical OUT connection on your TV.
3. Locate the Optical IN on the back of your Enchant soundbar.
4. Enjoy sound through the optical connection.

Using the HDMI Inputs

1. Find an HDMI Cable for your other devices.
2. Use the HDMI inputs on the Enchant Soundbar.
   1. NOTE: Enchant 800 only have one HDMI input port and Enchant 1300 has three HDMI input ports.
3. Switch source using your Remote control or pressing the source selector button.
4. The display on your Enchant device will show which HDMI input you are on.
5. Enjoy watching or playing through your Enchant Soundbar.

 

Connecting a Bluetooth device for your Enchant Soundbar

1. Make sure your Enchant soundbar is turned on by pressing the power button
2. There are two ways to enter Bluetooth pairing mode on your Enchant soundbar.
   1. Press the dedicated source button on top of your Enchant soundbar
   2. Press the source button until you see "Bluetooth" in the front of the Enchant display. Below is the order when using the source button (note that on Enchant 800 there is only 1 HDMI)

                  

3. The second option is to use the Remote control included with your Enchant soundbar.
   1. Press the "BT" button on your Remote control.
   2. The display will show "Bluetooth pairing"

                      

4. Now that your Enchant soundbar is in pairing mode it is now time to grab your mobile device.
5. Go to Bluetooth settings.

6. Press the enable Bluetooth button.

7. Select the Enchant soundbar and connect with Bluetooth.

You can now stream any music from your favorite device directly to the Enchant soundbar, ENJOY!
 

If your OMNI 50+ is completely drained, it will take 3,5 to 4 hours to fully charge. We advise to charge the Omni 50+ when it starts to blink red.

Switch device ON.
Press and hold VOLUME+ and PLAY/PAUSE buttons until all lamps light up.
Device is now reset.

Find a paper clip or something similar, then next to the power connection there is a small hole. Insert your paper clip and hold it until the Harman Kardon Allure tells you it is reset.

We recommend starting playback on the Omni+ speaker first, and then linking the 1st generation Omni speakers. Omni+ is more powerful and can provide more stability when restreaming to other speakers.

You need to download the HK Alexa setup app from either Google Play Store or Apple App Store, then follow the procedure written in the app.

The speaker will be automatically updated if any new software is available. You can check our HK Alexa setup app for more information, since the app will show a notification that new software was installed. Tap on the icon showing and see all release notes.

On the back of your OMNI BAR+ there is a reset button. Hold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.

The reset procedure is quite different from the rest of the OMNI+ series. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.

There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.

Press and hold the "Microphone off" button for 5 seconds. The Allure speaker will tell you when it is ready to be configured.

That is easy, simply say "Alexa, mute" or "Alexa, mute music". To resume playback if needed, say "Alexa, resume playback".

You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for your Harman Kardon Allure speaker, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. and deleting voice recordings. However, this may degrade your Alexa experience.

HDMI Output

Both Enchant 800 and Enchant 1300 support these:

• HDMI 2.0b compliance
• HDCP 2.2 compliance (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
• CEC features (Scroll to see support)

HDMI Input

Enchant features only 1 x HDMI input, and Enchant has 3 x HDMI inputs and support this:

• HDMI 2.0b.
• HDCP 2.2 for all HDMI input connections (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
• 4K Pass-through.

CEC Support

CEC support only available through your HDMI connection and we are always using standard protocol for our products.
We support these:

• System Standby: When you press the "Power off" button on your TV remote, the Enchant soundbar will go into Standby mode as well.
• ARC or called Audio Return Channel: If you would have a TV BOX connected directly to your TV and using ARC from TV to Enchant soundbar, then all sound will be transferred through ARC connection.
  • In case you are not using the HDMI ARC connection then sound coming from the TV show will not be transferred to the Enchant soundbar.
• System Audio Control: Using your TV remote to turn up or lower the volume will be synchronized with the Enchant soundbar.

Bigger model is the Enchant 1300 and smaller model is the Enchant 800.

As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

 

Please click here to see Google’s official statement/article explaining this.

Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.

Yes, press and hold the Surround button on the OMNI BAR+ until it starts to blink amber. You are now in pairing mode. Press Volume+ on your OMNI BAR+, then press Volume+ on your remote control. The surround button will quickly flash white, to indicate it has learned Volume+. Repeat for Volume-, and Mute, and then hold down the Surround button to exit remote control learning.

No, since the OMNI BAR+ does not have any HDMI input connections, it is only your source, connected to the TV, (and of course your TV) that need to be 4K compatible.

No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can write text messages to your Amazon friends via the Alexa app.

Harman Kardon Allure/portable will only work in selected countries such as United States, Germany, United Kingdom and soon France. To use the Allure on your network requires two different apps. 1. HK Alexa setup - To connect it to your Wi-Fi network (Only available in the countries above) 2. Amazon Alexa app - To control Alexa and add streaming services to your Allure speaker. However, in some countries, French, German or English is spoken, but you still cannot use the Allure, because the Amazon Alexa app cannot be downloaded. This is a decision made by Amazon. The Alexa app is only available in some countries, and this is not only dependent on language. Therefore, if you plan on buying an Allure speaker, and have it shipped to a country outside the selected regions, you will not be able to use it on Wi-Fi, and Alexa voice commands will not work. Only Amazon knows if and when they will extend the app availability to more countries.

The Harman Kardon Allure speaker listens for the hotword "Alexa", and when our speaker detects it then it will open up a connection to the Amazon server and store your search history on your account. You can mute the mircrophone by tapping the Microphone button on the Allure speaker, this will stop the speaker from listening and will not react to Alexa until you unmute it.

No, this feature is not yet embedded into our Harman Kardon Allure speaker. Future updates might include this feature, therefore keep an eye on the release notes in our HK Alexa setup app.

The ADAPT+ is made to connect an external subwoofer. The subwoofer needs to be an active device, which means that it must have its own, built-in amplifier.

General information about WiSA:

WiSA is a wireless system designed specifically for audio and speakers. An audio system that incorporates WiSA technology has it's own internal wireless system. It is capable of doing 96kHz/24bit audio with an audio latency of only 5ms, virtually undetectable by the human ear.

For more information on WiSA technology, please go to the official WiSA website.

If a product is WiSA Certified, it can be used with any other WiSA certified product. For example a WiSA Ready TV with at transmitter.
Note: The overall sound quality is dependent on the processing and setup in the WiSA TV & transmitter, and may result in a performance (EQ, crossover and levels) not intended by the speaker manufacturer. To be sure that the Citation products sound the best, use a Citation Bar product as the main "hub".

Current WiSA Certified products:

Citation Surrounds
Citation Sub
Citation Sub S
Citation Towers

Current products making use of WiSA technology:

Citation Bar
Citation Multibeam 700
HK surround

Limitations:

WiSA does not offer 3D audio formats like Dolby Atmos, and DTS:X yet, so at the moment it is limited to 5.1 or 7.1 Dolby Digital. So regardless of which brand of WiSA speaker you choose, Dolby Atmos will not be available yet.

You have the option to turn the Noise Cancellation on and off by using the switch that is located on the right side of the NC box. When choosing the switch option, you will see a green light inside the the switch will indicate that the Noise Cancelation is on. To turn off the Noise Cancelation, move the switch down towards the cable and the green light will turn off. When charging this device with the micro USB charging cable included in the packaging, you will see the light turn orange to indicate that it is charging.

There is a buffer inside the speakers that processes the incoming signal. This buffer delays the audio signal compared to the video signal, causing a delay. For this, we do not recommend using Omni+ speakers with a TV. Our Omni bar will work with your TV sound and you can create wireless 5.1 surround sound system with the Omni bar.

Yes, in case your Wi-Fi does not work then simply press and hold the Bluetooth button for 3 seconds, your speaker is now in pairing mode. The button is located on the back where you connect the power cord. Please be aware that Alexa will not work on Bluetooth.

Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.

No, stereo pairs must be two of the same type of speaker. For example, two Omni 10 or two Omni 10+ speakers will work, but not one Omni 10 and one Omni 10+.

No, the Allure speaker requires an internet connection in order to use Alexa voice commands. You can always listen to music via the Bluetooth connection if you are out of range with your Wi-Fi network

Yes. Go into our HK Alexa Setup app, tap on the 3 line icon and click on "Lightning" to toggle it on and off.

Yes, you can see all voice interactions with the Harman Kardon Allure by using the Alexa app and visiting History in Settings. Your interactions are grouped by question or request. Tap an entry to see more detail, provide feedback, or listen to audio sent to the Cloud for that entry by tapping the play icon. Sometimes Alexa may not understand you perfectly, and the translations you see in History may not always reflect exactly what you said (for example, they may be inaccurate or incomplete). You can help us improve your experience by providing feedback on inaccurate translations in History.

No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can call your Amazon friends by using the Alexa app.

Not yet, because this feature is not implemented in our system. We are working on future updates to add the functionality that will make Harman Kardon Allure work in a Multi-room environment.

Yes, with OMNI+ you can add speakers to both bands, but your smart device is not required to be on the same band, just be sure they are on the same network.

Three things to know about Bluetooth (BT)… 
   

1. For most speakers, quickly press and release the speaker’s BT button.  However, with some speakers you may have to press and hold the BT button for a few seconds.  Most speakers make a noise or have a blinking LED to let you know they are in pairing mode. 
   
   If this does not get you into pairing mode, check your owner’s manual or look for an article pertaining to your specific speaker.
2. Go into BT settings on your phone.  Search or scan for available devices.
3. A list of available or discoverable devices will appear on your phone.  Select your speaker.
4. Two things have just occurred:
   • Your phone and speaker are now paired.
   • Your phone and speaker are now connected so that you can listen to music.

 

• Some phones may not work like this.
• Someone else may have connected to the speaker.
• Perhaps you connected to a different speaker while outside of your home.

• Go into Bluetooth settings on your phone and make sure BT is on.
• Select your speaker to re-connect and play music.

• Go into the other phone’s BT settings and disconnect the speaker or turn off BT.
• Then follow the steps above to manually re-connect your phone to the speaker.

Getting started with the checklist

• A Harman Kardon Citation device(s).
• Latest version of the Google Home app installed on your mobile device. 
• Latest version of the Google app  (Android only) installed on your mobile device
• A Google Account (you can create one online via Google).
• A mobile device with either iOS or Android support.
  • ​Must have iOS 10 or higher
  • Must have Android 5.0 and higher
  • There is no support for PC set up.
• Your mobile device must support 5 GHz Wireless Network connection in order to set up our Harman Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
• An internet connection from your local ISP (Internet Service Provider).
• Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
• Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

Once you have all requirement and what is needed then follow the video below that shows you how to install your device.

 

Please note: this text concerns Lithium-Ion batteries only.
 
HOW TO CHARGE
If a charger (power supply) comes with your product, use the original charger.
If you have a device with standard charging socket (such as micro-USB plug that goes into the device, and USB plug that goes into the charger) use chargers with approximately 0.5 to 2.0 Amperes capacity. While you can get chargers with a capacity of 5 A or more, only use them if your device was designed to be charged with this much power. Around 1 A is fortunately close to what you can expect from the majority of computer USB sockets.
Charging should take place at between 5 and 45 degrees Celsius (41 to 113 F).
It is wise to charge only where you can observe the device, so you can stop charging if overheating should occur. A smoke alarm is a good idea if you want to charge while sleeping. It is also possible to use a safety bag, sometimes known as a LiPo bag, to increase safety. You simply put your device into the bag, then seal the bag and begin charging.
 
BATTERY LIFE
The life expectancy of Li-ion batteries is 500 to 1000 recharging cycles. You can expect full capacity until you have recharged about 500 times. From 500 to 1000 recharging cycles, capacity will decrease gradually, until almost no capacity is left, and the battery will need replacing, if this is possible and economical. Life expectancy is optimal when the battery is being used between 10 and 50 degrees Celsius.
 
WHAT NOT TO DO
First, never charge too quickly! This may damage the battery, and may even be dangerous, so do not use high-capacity chargers, unless your device comes with one as standard.
There is no memory effect in Li-ion batteries, so do not treat them like old Nickel-Cadmium types (which you had to run dry regularly).
This means that you should never run Li-ion batteries completely dry. Actually, this will damage the battery. Whenever you can, keep them between 20 and 80 per cent capacity, where they perform best. However, it is better to charge the battery to 100% capacity than to run it dry.
Never charge if temperature is at freezing point or lower (0 degrees Celsius, 32 F), since this will almost certainly damage the battery. Never carry out express charging (charging with high-capacity charger) if temperature is between 0 and 5 degrees and over 45 degrees Celsius, but only use a lower-capacity charger in this temperature interval. Do not place devices in direct sunlight at all, and never charge them in direct sunlight.
Never place the device that is being charged on a sofa, rug or clothing when charging. This can cause heat to build up, which can in turn cause overheating. Always place it on a flat, hard surface, where heat can dissipate quickly.
 
 
GENERAL BATTERY INFORMATION
Most rechargeable devices use Lithium-Ion (Li-ion) polymer batteries these days.
This type has high energy density, very low memory effect and low self-discharge.
You can find them in electric cars, golf carts, power tools and other applications, besides portable headphones, telephones and loudspeakers.
Various subtypes exist that have different strengths and weaknesses, depending on the chemicals and metals used.
Batteries gradually self-discharge, even if they are not connected to anything. Usually, you can expect a self-discharge of about 2% per month when the battery is new, and this may increase somewhat with battery age and temperature.
 
 

Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

Battery issues fall into three categories:

• Your speaker or headphones run out of power after only a short time.

• The speaker will not play at all because the battery will not hold a charge.

• When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

  Here are some things to try that often fix these issues.

1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

4. Charge the product overnight for at least 8 hours.

5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.