How To
How To
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Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.
WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.
Battery issues fall into three categories:
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Your speaker or headphones run out of power after only a short time.
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The speaker will not play at all because the battery will not hold a charge.
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When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.
Here are some things to try that often fix these issues.
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It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)
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Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.
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Try other electrical outlets at your location to be certain it is not a local wiring issue.
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Charge the product overnight for at least 8 hours.
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When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.
IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.
If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.
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Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.Was this helpful? Thank you for your feedback!
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Yes, this is correct. The AVR 1x1S does not support OSD on HDMI 2 out, only on HDMI 1. If customers want OSD on two HDMI outputs, they can buy the AVR 370.Was this helpful? Thank you for your feedback!
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Yes, this is correct. The AVR171, 171S, 1710 & 1710S only supports OSD on on the HDMI 1 output. HDMI 2 doesn't not show the OSD. The AVR370 and 3700 supports OSD on both HDMI outputs.Was this helpful? Thank you for your feedback!
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The product packaging is made from FSC-certified material and printed with soy ink.
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If the Harman Kardon Go + Play is not stable or wobbles on a surface, one of the legs on the bottom of the speaker is adjustable with a Philips screwdriver. The adjustable leg is the one with a screw is in the center of the leg.Was this helpful? Thank you for your feedback!
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AirPlay uses a differnet network card inside the BDS. If it doesn't receive any IP adresses, it won't work. To check and see if your network card in BDS did receive an IP address, you can use an app called Net Analyzer for iOS and WiFi Analyzer for Android. Simply scan your network with one of them, and you should be able to see your BDS IP address, usually the IP after your main IP for BDS, should be AirPlay network details. If you have trouble, please contact our helpdesk for further assistance.Was this helpful? Thank you for your feedback!
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This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.Was this helpful? Thank you for your feedback!
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This happens if you power up the subwoofer before connecting the right and left speakers. The system mutes to avoid potentially harmful pop noise. Just touch one of the volume up/down pads to unmute.Was this helpful? Thank you for your feedback!
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High pass filter
When the subwoofer is connected, the main channels are "Small", meaning that there is a high-pass filter. This ensures proper blending with the subwoofer.
Crossover settingsThe Citation amp supports crossover settings in the range 50Hz - 120Hz. Default is 80Hz.
Multiple subwoofers?Only one type of subwoofer is supported at a time. Either with cable or wireless.
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There are several ways to access the advanced settings. In the settings page, you can adjust settings for subwoofer, EQ and input sensitivity.
Make sure your PC or smartphone is connected to the same network as Citation AMP:
1. On a PC, go to the "Network" folder". There you can find an icon for the Citation Amp. Double click that, and you are taken to the internal webpage for advanced settings for your Citation Amp.
2. Or, in the Google Home app, go to settings for the Citation Amp. At the bottom of the page, you can find the device IP address. Copy and paste this address into your web browser, and you are taken to the internal webpage for advanced settings for your Citation Amp.Was this helpful? Thank you for your feedback!
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