How To

Support Overview / How To

How To

369 results

Sort

Page size

Which A2DP codec does the SB20 support?

The soundbar support SBC codec.

Was this helpful? Thank you for your feedback!
Which Bluetooth version does the Aura Studio 2 have?

The Harman Kardon Aura Studio 2 features: Bluetooth v.4.1 A2DP v.1.3 AVRCP v.1.5

Was this helpful? Thank you for your feedback!
Which configuration is best to use for your OMNI BAR+ or ADAPT+

For OMNI BAR+, three sources are available: HDMI (not applicable for ADAPT+), Optical or AUX input. For Adapt+ two sources are available: Optical in/outputs and Analog in/outputs. If you select "Watching movies and TV shows" in the HK controller app for either one of them, you will have a very little delay and good lip sync with the TV for video applications. However, you will not be able to rebroadcast the TV signal to other OMNI+ speakers when selecting this mode. If you select "Listening to music", you will be able to rebroadcast TV signal to other OMNI+ speakers in your house, however, you will have lip sync delay with video material. Select that specific mode if you use HDMI (not applicable for ADAPT+), Optical or AUX for music only. Using Chromecast, Spotify Connect or Bluetooth is not part of these modes. When using one of these streaming methods, you are able to rebroadcast any music source.

Was this helpful? Thank you for your feedback!
Which Enchant Soundbar is best for you
Enchant series information
The Enchant series is not only a beautifully designed speaker, but it also delivers the sound to a completely new level.
Always wanted to have Surround Sound, but never wanted extra speakers, with the MultiBeam feature you can get Surround Sound experience right at your fingertips.
Enchant 1300 for Bigger rooms
1. Perfect for bigger rooms that requires a bit more sound and punch when watching or listening to music!
2. Powerful sound with 13 Channels in one speaker with a maximum of 240W
1. Features MultiBeam technology for Surround Sound experience.
2. 4K HDR10 compatible on both HDMI Inputs and output (ARC).
3. HDCP 2.2 Compatible
4. Google Cast built-in, stream your favorite music through your Wi-Fi connection.
5. Bluetooth 4.2 technology for easy streaming with any of your mobile devices.
6. And much more!
Enchant 800 for Smaller rooms
1. Perfect for smaller rooms to extend the sound performance in any situation.
2. Powerful sound with 8 Channels in one speaker with a maximum of 180W
1. Smaller in size compared to Enchant 1300, but just as an amazing sound.
2. Features MultiBeam technology for Surround Sound experience.
3. 4K HDR10 compatible on both HDMI Input and output (ARC).
4. HDCP 2.2 Compatible
5. Google Cast built-in, stream your favorite music through your Wi-Fi connection.
6. Bluetooth 4.2 technology for easy streaming with any of your mobile devices.
7. And much more!
Was this helpful? Thank you for your feedback!
Which floor stand is used with the BDS 335 and 635 speakers?

Model HTFS 2 is used for the satellite speakers in these two BDS systems. There is no floor stand for the center speaker in the 635 system.

Was this helpful? Thank you for your feedback!
Which formats are supported by the BDS?

The BDS system supports a variety of audio and video formats. Listing all disc, surround and codec formats is beyond the scope of an FAQ. Please donwload the Owner's Manual from the harman.com website for a full list.

Was this helpful? Thank you for your feedback!
Which Music files are supported when using a USB Stick
NOTES
- Only file names that contain numbers or English characters can be displayed, otherwise “UNKNOWN” will be displayed.
- “UNSUPPORTED” is displayed when the file format is not supported.
- Do not extract the USB device while in operation.
- For a large capacity USB, it may take longer than a few minutes to be searched. USB with more than 2000 files cannot be supported.
- Devices which require additional program installation connected to a computer are not supported.
- The USB port of the soundbar cannot be connected to a computer and it cannot be used as a storage device.
- The exFAT and NTFS file system is not supported. FAT16/FAT32 systems are available.
- Depending on some devices, it may not be available to recognize the followings on the soundbar: External HDD; Card readers; Locked devices; Hard type USB devices; USB hub; Using USB extension cable; iPhone/iPod/iPad; Android device.
Was this helpful? Thank you for your feedback!
Which speaker stand can I use with my HKTS speaker system?

HTFS 3 will match these speakers sets: HKTS 20, HKTS 30, HKTS 60, HKTS 65 and HKTS 200. HTFS 2 will match these speakers sets: HKTS 9, HKTS 16 and HKS 4 satellite speakers.

Was this helpful? Thank you for your feedback!
Which wifi standard do the BDS 280S and BDS 580S support?

BDS 280S and 580S support 802.11b, g and n. (2.4GHz ISM Band, Europe 13 Channels).

Was this helpful? Thank you for your feedback!
Why doesn't the AVR respond when I use the remote control, even though my other products work just fine?

The remote is only capable of operating one device at a time (unless you have programmed advanced functions such as Volume, Channel or Transport control Punch-Through). When you press the Source Selector to operate your other product, such as the DVD player, the remote cannot control any other product, including the AVR, until you press the AVR Button again. To avoid your problem in the future, always press the AVR Button or appropriate Source Selector before you enter any command.

Was this helpful? Thank you for your feedback!
Wi-Fi vs. Bluetooth streaming

Using Wi-Fi allows you to listen to your music in a higher sound quality since Bluetooth protocol compresses the audio signal, where Wi-Fi data easily stream HD Audio content. Take calls without interrupting your current audio music, where Bluetooth will interrupt the stream, because it is a one-way protocol. Control your music from anywhere in the house, where Bluetooth have a limited range. Play the same music across multiple speakers and when using the newest connect features, such as Spotify Connect or Chromecast built-in, then you don't have to worry about battery life, since the devices playing is doing all the data transmission compared to Bluetooth, where it is data between source and device.

Was this helpful? Thank you for your feedback!
Will my 1st generation OMNI speaker work with 2nd generation OMNI+ speakers?

Yes, they will work together. You can link rooms containing 1st generation Omni speakers with rooms containing 2nd generation Omni speakers and listen to the same music across all of them. Since the 2nd generation has a more powerful processor, we recommend connecting external sources like AUX or Bluetooth to the 2nd generation speakers rather than the 1st generation.

Was this helpful? Thank you for your feedback!
Will OMNI work with my existing equipment?

Yes. Just connect an Adapt to your existing Hi-Fi equipment or active speaker via the 3.5mm line out port to transform any speaker into a wireless speaker in the Harman Kardon Wireless HD Audio System

Was this helpful? Thank you for your feedback!
Will the new HK Controller app work with 1st generation Omni speakers?

Yes, they are backward compatible with your existing Omni speakers.

Was this helpful? Thank you for your feedback!
Will the OMNI BAR+ automatic wake up when TV is turning on?

Yes, our OMNI BAR+ supports standard CEC features such a wake-up and volume control via HDMI. Optical and analog input signals can wake up the Omni Bar, but if the source signal is too weak, the OMNI BAR+ will not wake up.

Was this helpful? Thank you for your feedback!
Will tracks made available offline from Apple Music be playable on the Omni system?

Yes, through Bluetooth restreaming. Tracks made available offline in Apple Music are DRM protected and are not playable in the Harman Kardon Controller app. To play these tracks, or any other Apple Music tracks, first connect to any Omni speaker via Bluetooth and then restream to the other Omni speakers in your house with the Link button, or by grouping different rooms in the Controller app. We are looking into the possibility of adding direct support for Apple Music, so check back for updates.

Was this helpful? Thank you for your feedback!
Wireless network connection is lost or not connected anymore
Wireless Network connection is lost or not connected anymore

In case you have lost the Wireless Network connection, recently changed your Wireless name/password, or changed your ISP (service provider), you may need to set up your Citation device again.

Follow our steps below to try fixing the issue and reconnecting your device again.
1. Open your Google Home app .
2. In the top right corner of the home screen, tap Devices to see your available devices.
3. Scroll to find the Citation device card.
4. Tap SET UP and complete the setup steps.
5. All of your previous settings, account information is still attached to the speaker. You only need to add it again to your Wireless Network.
Note: The name of your Citation device might be a room name such as "Living Room Speaker", simply tap the SET UP.

Wireless Network connection failed
If the above solution did not work and you still have issues with connecting to your new Wireless Network, then try following these steps:
1. Reboot your Wireless router. In many cases it can help a lot with a little reboot!
2. Reset your Citation device.
  1. Press and hold down the RESET BUTTON for 15 seconds, the front LED will light up indicating it has been reset.
  2. Your Citation device will now boot-up again. It can take roughly 45 seconds until it is ready.
3. Try to set it up again via your Google Home app
Was this helpful? Thank you for your feedback!