My Go+Play Wireless is not visible in the HK Remote app after an iOS update. Why is that?
My Go+Play Wireless is not visible in the HK Remote app after an iOS update. Why is that?
Sometimes after a system update, many Bluetooth connections and application handshakes no longer function.
Therefore we advise to delete the existing pairing, and restart your smart device/telephone/tablet computer.
After restart is completed, please connect to the product once again via Bluetooth. It should now be visible in our HK Remote app.
Applies to:
Was this helpful?
Thank you for your feedback!
Can’t find what you’re looking for?
Call Us
Talk to a product expert
Call Us now at:
(800) 422-8027
Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)
Chat with Us
Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)