I have downloaded the remote app for my BDS, but I still cannot control the BDS with my smartphone. What is wrong?

Support Overview / How To / I have downloaded the remote app for my BDS, but I still cannot control the BDS with my smartphone. What is wrong?

I have downloaded the remote app for my BDS, but I still cannot control the BDS with my smartphone. What is wrong?

Please make sure that your BDS is connected to the home network router also used by your smartphone.
Applies to:

Can’t find what you’re looking for?

Call Us

Call Us

Talk to a product expert
Call Us now at: (800) 422-8027

Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)

Chat with Us

Chat with Us

Mon - Fri - 9:00 a.m 11:00 p.m (E.T)
Sat - Sun - 9:00 a.m 5:00 p.m (E.T)