This can be caused by many things. It could be obstacles between your device and router, or that your device has been placed too far away. To enhance the WiFi signal for your BDS, please make sure to place the included antenna on its threaded socket, then try search for any WiFi network again. If this still does not work, try moving your BDS closer to the router until connection is established, ensuring that the BDS WiFi network module is working. If nothing happens, the network module of the BDS or your router have a problem. In case you need more help, contact our support for more tips.

Make sure your home network's Internet connection is active and the Citation speaker is placed within Wi-Fi range. If you are using a Wi-Fi extender, your speaker may be confused which network to connect to. If this is happening, try moving the speaker closer to the main router and renaming the Wi-Fi extender.

Fortunately the Go+Play in all versions is made with this problem in mind. One of the feet is adjustable. Look at the four feet. One is different from the others. You can insert a 3mm hex key into the center hole in it, then loosen the foot insert and unscrew it until the unit is steady. The adjustable insert may stick a little, so exert a steady, firm pressure to get it loose if this is the case.

The Go+Play Wireless must be in Standby to be able to switch On when receiving a signal. This function uses a small amount of power, and cannot be switched off. Remove batteries when not in use for more than 2 weeks to prevent power draining.

If your Wi-Fi network name has special characters, such as (, `, \, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.

Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.

One explanation can be that your OMNI 50+ is part of a 5.1 system with your Omni Bar, which will make the surround OMNI 50+ left and right rear speakers act as "secondary", and Bluetooth connection is not possible to secondary speakers. To use the OMNI 50+ as a portable speaker again, simply perform a reset of the speaker by pressing the reset button for 5 seconds. Please note that after resetting your OMNI 50+, it is no longer part of the 5.1 wireless system.

Yes, it will power off after removing charging cable. It is by design.

If your parcel is showing signs of damage upon delivery, we recommend that you refuse to accept it.

The parcel will then be returned to our warehouse, and you will automatically receive a refund.

If you already accepted your parcel, please take pictures of the damage(s) before opening the parcel.

We hope that the product(s) you have ordered are without any damage.

If the product(s) are damaged, please contact Customer Support as soon as possible, and no later than 2 days after receival of the parcel as we have a short window to process claims with our delivery partner.

Please note that you must keep all packaging, including the brown shipping box, while our Customer Support team is opening a claim with our delivery partner.

1. Ensure that your Harman Kardon One app device is less than 10m/33ft from the speaker during the initial set-up.
2. Ensure it is plugged into power and the power LED is illuminated.
3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
4. Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
5. Try using a different device with the Harman Kardon ONE app installed and connected to your home network.

With some Blu-ray discs, you have to go to the Settings Menu of your Blu-ray player and select "Bitstream" or "Bitstream Native". This will carry the DTS HD Master signal to be decoded in the AVR, and the AVR front panel should show the correct text.

Yes, this is a normal characteristic of this system.

You might accidentally pressed volume- and surround button at the same time. This combination activate a special demo mode for the product. To stop the demo mode, either perform a full reset by holding down volume+ and surround button for 5 seconds or when power is on, press volume- and surround button again for 5 seconds.

Do not worry, pairing both devices is easy and quick. Press the "pairing" button on the back of the Omni Bar, then press "pairing" button on the subwoofer. They will start communicating with each other, and when both devices show white light in the LED on the back, that indicates that they are paired.

If your tracking has no updates for more than 3 days, please contact Customer Support for further assistance.

Please note that larger products, such as most party boxes, soundbars, and subwoofers will be delivered via a lorry on a pallet with our delivery partner for large shipments, DB Schenker. If so, you will receive an email from DB Schenker from which you need to schedule a delivery appointment. For more information about shipments via lorry on a pallet, see here: https://support.harmanaudio.com/gb/en/customer-service/large-shipments.html

If you have not received your parcel even though your tracking is stating that it was delivered, please contact Customer Support as soon as possible, for us to locate your parcel.

Please note that if you, at your own risk, have granted our delivery partner permission to deliver the parcel when you are not at home, we are unfortunately unable to open a claim with our delivery partner.

What you need first

Make sure that the device is installed on your Wireless network, by ensuring these steps below:

1. You have the most recent version of the Google Home app installed 
2. Your Citation device is powered on
3. Your Citation device is plugged into a wall outlet.
4. The Citation device is located near your router 
5. The white LED lights in front of the Citation device are blinking 
6. If you are using an Apple iOS device, you need to turn on Bluetooth to installed the device.

   1. On your iOS device Home screen, tap Settings > Bluetooth 

   2. Make sure Bluetooth is on
   3. Return back to the Google Home app 
   4. Your Citation device should appear as "Set up this device"
7. If you are using an Android device, you need to turn on Bluetooth and Location Services.
   1. On your Android device, tap Settings.
   2. Find Bluetooth settings > Make sure Bluetooth is on
   3. Tap Location > Turn on location 
   4. Tap Settings > Apps > Google Home app > Permissions.
   5. Next to "Location",  check the slider is on.
   6. Your Citation device should appear as "Set up this device" .

If you are still having trouble discovering your Citation devices in the Google Home app, follow the steps below for further troubleshooting.

Troubleshooting

Step 1. Reboot your Citation device 

1. Disconnect the power cable from your Citation device 
2. Reconnect power cable to your Citation device 

Step 2. Force close and relaunch the Google Home app      

1. From your Apple iOS device, do the following below:                   
   1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
   2. Select the app you want to close and swipe up towards the top of the screen.
   3. Launch the Google Home app again.        
2. From your Android device, do the following below:              
   1. Launch the Recent Applications menu to see small previews of your recently used apps. The Recent Apps button, a square icon, should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.
   2. Select the app you want to close and swipe left or tap the X.
   3. Launch the Google Home app again.

 

Last thing to try​ 

If you are still experiencing issues with your Citation device not connecting to your Wireless network, try the following:

1. Try finding another mobile device to set up your Citation device, sometimes it can help connecting your speaker 

2. Relocate your Citation device, or try to disable other Wireless network devices that might cause interference for your Citation device.

3. Perform a factory reset of your device, by holding down the reset button for more than 5 seconds.
4. Reboot your Wireless router           
5. Lastly, try turning Wi-Fi off and then back on again on your mobile device. Reopen your Google Home app and try again.

- Try to disconnect some devices from your Wi-Fi network. Some routers may have weak performance, which can cause issues and poor connection to all devices in your network. - If your router supports 5Ghz ( 802.11N or AC ) and you have devices that are capable of using 5 GHz Wi-Fi then switch to that specific network for best performance. - If you have a lot of ( Legacy / older than 5 years ) devices on 2.4GHz network, try limiting them to max. 6 connected simultaneously

In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

Check if the tower and subwoofer’s LEDs are in solid white color. A blinking LED means a disconnection. In this case, hold RESET on the back of the tower or subwoofer for 5 seconds to enter pairing mode. On the touchscreen, tap “Speaker Setup” > “Pairing” > “Tower Setup” or “Subwoofer pairing”, then follow the onscreen instructions to pair with the digital hub again.

If you are experiencing issues when setting up your HK Citation Oasis to your WiFi network using the Google Home app, then please turn Bluetooth off on your phone, then turn Bluetooth back on again and try the setup again.

Looking to register your product?
We have addressed some of the questions that you might have. But feel free to reach out to us anytime you need us!

Where can I register my product?
Visit our product registration page.


Do I need to register my product for warranty?
No. Warranty is never depending on the registration of a product. Registration simply helps keep a record of your purchase(s) and gives you the opportunity to stay update on any information about your product(s).


Do I need an account to register my product?
Yes. We have made it easy to create an account for you so you can enjoy the benefits of having an account, including the option of registering your product.



Already registered a product and have questions?
Go no further! We hope you can answer your questions below. If needed, get in touch. We are always here to help you!

Can I edit an existing product registration of mine?
Partly, yes. You can edit the “Date of purchase” and “Serial Number” fields.

To do so, log into your account and select "My Product Registrations", find the relevant product from your list of registrations and select “View Registration”. Here you will find the option “Edit registration”.

If you wish to make changes to any other fields, please delete the relevant registration completely (see instructions below) and simply create a new registration.


Can I delete an existing product registrations of mine?
Yes. To delete an existing product registration, you can use the “Delete registration” option.

Log into your account and select "My Product Registrations", find the relevant product from your list of registrations and select “View Registration”. Here you will find the option “Delete registration”.
 

No, that is not possible. However, you can create a 5.1 wireless surround system to extend your TV or movie sound. All you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.

Make sure you download the latest version of the app from the Apple App Store or Google Play (for Android devices). - Make sure you device is connected to the same wireless network as your AVR1x1S or AVR1x10S model and not on 3G/LTE.

The Roon controller (DLNA) is not supported, but it is possible to use the Chromecast or Airplay from the Citation Amp to create a room within the Roon app (needs subscription with Roon).

As default the line output is set to Fixed. You can change it to variable in the advanced settings.

1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Enable Bluetooth
4. Enable Location services
5. Open your Google Home app
   1. Make sure you have permitted the Google Home app to view your location.
6. First option Tap Add Set up device Set up new devices in your home
7. Second  option Tap X device found Select Home location
8. Follow the instruction on screen to add your new Harman Kardon Citation speaker.

 

Still not sure how to connect, then watch this video below:

1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Open your Google Home app .
4. Enable Bluetooth
5. First option Tap Add Set up device Set up new devices in your home
6. Second  option Tap X device found Select Home location
7. Follow the instruction on screen to add your new Harman Kardon Citation speaker.

Still not sure how to connect, then watch this video below:

 

It is always recommended to use our range of Soundbars if you want a speaker for your Television or Smart TV as they are designed specifically for this purpose, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.

Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.