The Aura Studio has been put into demo mode, here is how to detect and disable this feature. How to detect "demo mode" on the Aura Studio: 1. When plugged in, the Aura Studio will stay powered on at all times (it will not go into standby mode). 2. All buttons on the speaker will not work. 3. Bluetooth mode is disabled, wireless connection will not work. 4. Only the aux cable input can be used to play music; volume is automatically set to maximum and cannot be adjusted (all buttons are disabled). How to disable "demo mode" on the Aura Studio: 1. Make sure the speaker is powered ON. 2. Press and hold the Vol - and Bluetooth button for at least 5 seconds 3. The speaker will power OFF, demo mode is disable. 4. Now when the speaker is powered ON, you will have full access to all buttons and features. Caution: The button combination that disables "demo mode" (Vol - and Bluetooth), will also enable it.