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When using my music source, the SOUNDBAR does not go into Standby mode with optical or coaxial input when the track is stopped with the players STOP button.

The source device may need to be in Standby, not just stopped, for the Soundbar to go into Standby mode using the optical or coaxial inputs.

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When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?

If the network does not appear, you can manually type in the network name (SSID) and password to connect.

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When using the Harman Kardon One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?

You can manually type in the network name (SSID) and password to connect if the network does not appear.

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Where can I get a wall bracket for my Omni 10+, Omni 20+ speakers?

There are threaded inserts for mounting screws in the bottom of the Omni 10+ and Omni 20+. Mounting accessories are not available via Harman Kardon. For Omni 10+ there are two mounting screw holes which are 3mm in diameter and 67mm apart. For Omni 20+ there are two mounting screw holes which are 3mm in diameter and 110,5mm apart.

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Where can I set my default music provider for my Harman Kardon Allure?

In Amazon's app called Alexa. There you can set, change and login with your favorite supported music service. They offer Amazon Music, Spotify, Pandora and much more. Go to settings in the Alexa app, select "Music & Media.

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Which A2DP codec does the SB20 support?

The soundbar support SBC codec.

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Which Bluetooth version does the Aura Studio 2 have?

The Harman Kardon Aura Studio 2 features: Bluetooth v.4.1 A2DP v.1.3 AVRCP v.1.5

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Which configuration is best to use for your OMNI BAR+ or ADAPT+

For OMNI BAR+, three sources are available: HDMI (not applicable for ADAPT+), Optical or AUX input. For Adapt+ two sources are available: Optical in/outputs and Analog in/outputs. If you select "Watching movies and TV shows" in the HK controller app for either one of them, you will have a very little delay and good lip sync with the TV for video applications. However, you will not be able to rebroadcast the TV signal to other OMNI+ speakers when selecting this mode. If you select "Listening to music", you will be able to rebroadcast TV signal to other OMNI+ speakers in your house, however, you will have lip sync delay with video material. Select that specific mode if you use HDMI (not applicable for ADAPT+), Optical or AUX for music only. Using Chromecast, Spotify Connect or Bluetooth is not part of these modes. When using one of these streaming methods, you are able to rebroadcast any music source.

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Which floor stand is used with the BDS 335 and 635 speakers?

Model HTFS 2 is used for the satellite speakers in these two BDS systems. There is no floor stand for the center speaker in the 635 system.

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Which formats are supported by the BDS?

The BDS system supports a variety of audio and video formats. Listing all disc, surround and codec formats is beyond the scope of an FAQ. Please donwload the Owner's Manual from the harman.com website for a full list.

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Which Music files are supported when using a USB Stick
NOTES
- Only file names that contain numbers or English characters can be displayed, otherwise “UNKNOWN” will be displayed.
- “UNSUPPORTED” is displayed when the file format is not supported.
- Do not extract the USB device while in operation.
- For a large capacity USB, it may take longer than a few minutes to be searched. USB with more than 2000 files cannot be supported.
- Devices which require additional program installation connected to a computer are not supported.
- The USB port of the soundbar cannot be connected to a computer and it cannot be used as a storage device.
- The exFAT and NTFS file system is not supported. FAT16/FAT32 systems are available.
- Depending on some devices, it may not be available to recognize the followings on the soundbar: External HDD; Card readers; Locked devices; Hard type USB devices; USB hub; Using USB extension cable; iPhone/iPod/iPad; Android device.
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Which speakers are compatible with Go + Play Mini?

Harman Kardon speakers that have the Wireless Dual Sound feature (stated on package) are compatible with the Go + Play Mini.

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Which speaker stand can I use with my HKTS speaker system?

HTFS 3 will match these speakers sets: HKTS 20, HKTS 30, HKTS 60, HKTS 65 and HKTS 200. HTFS 2 will match these speakers sets: HKTS 9, HKTS 16 and HKS 4 satellite speakers.

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Which wifi standard do the BDS 280S and BDS 580S support?

BDS 280S and 580S support 802.11b, g and n. (2.4GHz ISM Band, Europe 13 Channels).

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Why can't I charge my device via the Onyx Studio 9?

To ensure the best sound experience, the battery performance of the Onyx Studio 9 is adjusted under the following conditions:

1. The speaker is in battery mode and the battery level is below 30%.
2. The music volume is at or above 50%.

To charge your device, try plugging in the AC cable or lowering the music volume.

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Why did I fail to update my product in the Stereo Boost Pairing mode?

An unstable internet or connectivity might cause software updates to fail during the Stereo Boost Pairing mode.
Press and hold the "Bluetooth" button to quit the Stereo Boost Pairing mode, and update the speaker independently.

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Why doesn't the AVR respond when I use the remote control, even though my other products work just fine?

The remote is only capable of operating one device at a time (unless you have programmed advanced functions such as Volume, Channel or Transport control Punch-Through). When you press the Source Selector to operate your other product, such as the DVD player, the remote cannot control any other product, including the AVR, until you press the AVR Button again. To avoid your problem in the future, always press the AVR Button or appropriate Source Selector before you enter any command.

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Why doesn't the speaker play as loud on Battery mode versus when connected to AC Power?

This is by design to achieve maximum battery play time. To get Maximum loudness connect the unit to AC power during usage.

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Why does the red LED blink when I power on my Onyx Studio 9 straight out of the box, and then shuts down shortly after?

You need to charge your Onyx Studio 9 using the power cord included in the package. It takes about 4 hours to fully charge.

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Why does the software update keep loading and not completing the update process?

Due to compatibility issue, clear the Harman Kardon One app cache and try to update it again.

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Why does the speaker sound different when I move it to different locations in the room?

The speaker has an auto calibration feature, which measures the space around the speaker and adjusts the sound quality based on the room around it. Auto calibration will automatically work when you power on the speaker and begin playing music. For the best sound, we recommend placing the speaker in the middle of the room, at least 0.5 meters away from any walls.

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Why do I hear more or less bass with different speaker placement?

When placing speakers close to a wall, bass level increases. For more bass, place the speaker in a corner if possible, and for less bass, try to place the speaker farther away from any walls.

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Wi-Fi vs. Bluetooth streaming

Using Wi-Fi allows you to listen to your music in a higher sound quality since Bluetooth protocol compresses the audio signal, where Wi-Fi data easily stream HD Audio content. Take calls without interrupting your current audio music, where Bluetooth will interrupt the stream, because it is a one-way protocol. Control your music from anywhere in the house, where Bluetooth have a limited range. Play the same music across multiple speakers and when using the newest connect features, such as Spotify Connect or Chromecast built-in, then you don't have to worry about battery life, since the devices playing is doing all the data transmission compared to Bluetooth, where it is data between source and device.

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Will my 1st generation OMNI speaker work with 2nd generation OMNI+ speakers?

Yes, they will work together. You can link rooms containing 1st generation Omni speakers with rooms containing 2nd generation Omni speakers and listen to the same music across all of them. Since the 2nd generation has a more powerful processor, we recommend connecting external sources like AUX or Bluetooth to the 2nd generation speakers rather than the 1st generation.

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