How To

How To

442 results
  • The Onyx Studio 7 features Dual Wireless Sound which allows you to connect two Onyx Studio 7 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 7 to other Onyx Studio speakers such as the Onyx Studio 6 and 5. 
  • It's normal that music will be interrupted for one or two seconds when entering Wireless Dual Sound mode. The two compatible speakers are synchronizing with each other during this connection process. Once they are in sync you will not experience any further interruption.
  • ENCHANT 1100

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.50.65.90.00

    Release Date: January 20th, 2025

    Release Media: OTA (over the air) Automatic Update through HK One App

     

    What’s New

    1. Increase EQ to 7 bands
    2. Improved software performance


  • ENCHANT 900

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.50.65.90.00

    Release Date: January 20th, 2025

    Release Media: OTA (over the air) Automatic Update through HK One App

     

    What’s New

    1. Increase EQ to 7 bands
    2. Improved software performance
  • ENCHANT SUB

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.51.11.75.00

    Release Date: January 20th, 2025

    Release Media: OTA (over the air) Automatic Update through HK One App

     

    What’s New

    1. Improved software performance


  • To reset the device to its factory settings: 
    Power on the speaker. While on, press and hold the power button down for 15-20 seconds until the speaker turns off.

    Now that the speaker has been reset, make sure to remove it from your BT settings if it was once paired to other devices as the BT memory has been reset as well. Once you turn the speaker on again, it should automatically enter into pairing mode with a flashing LED. It should pop up on your discoverable devices under your BT settings and connect within a few seconds. 
  • The Citation Amp works with Chromecast built-in (audio only), and also works with Hey Google products. For example, you can use voice commands to tell your other Google speakers to play music on Citation Amp.
  • HDMI Output

    Both Enchant 800 and Enchant 1300 support these:
    • HDMI 2.0b compliance
    • HDCP 2.2 compliance (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
    • CEC features (Scroll to see support)

    HDMI Input

    Enchant features only 1 x HDMI input, and Enchant has 3 x HDMI inputs and support this:
    • HDMI 2.0b.
    • HDCP 2.2 for all HDMI input connections (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
    • 4K Pass-through.

    CEC Support

    CEC support only available through your HDMI connection and we are always using standard protocol for our products.
    We support these:
    • System Standby: When you press the "Power off" button on your TV remote, the Enchant soundbar will go into Standby mode as well.
    • ARC or called Audio Return Channel: If you would have a TV BOX connected directly to your TV and using ARC from TV to Enchant soundbar, then all sound will be transferred through ARC connection.
      • In case you are not using the HDMI ARC connection then sound coming from the TV show will not be transferred to the Enchant soundbar.
    • System Audio Control: Using your TV remote to turn up or lower the volume will be synchronized with the Enchant soundbar.
    Both models
    Bigger model is the Enchant 1300 and smaller model is the Enchant 800.
  • If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

  • You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for your Harman Kardon Allure speaker, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. and deleting voice recordings. However, this may degrade your Alexa experience.
  • Press the Bluetooth source button on your BDS remote. In the right top corner of your TV screen, there should be a button called "Pair". Jump to the "Pair button" to perform pairing by using the arrow keys on your remote control. Click OK while being on the pair button. Once pressed, a pop-up screen will appear, this indicates pairing mode is active for 3 minutes. Go to Bluetooth settings on your mobile device, find the BDS in the list and connect. If you want to pair a second device, please repeat the procedure to activate pairing mode.
  • For Citation ONE, Citation 100, Citation Sub and Citation Surround, Press and hold the RESET button on the speaker for 5 seconds. For Citation 300, Citation 500, Citation Bar and Citation Tower, Press and hold the RESET button on the speaker for 5 seconds, or select the Factory Reset option in the touch screen settings menu.
  • Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if available

  • That is easy, simply say "Alexa, mute" or "Alexa, mute music". To resume playback if needed, say "Alexa, resume playback".
  • We have some suggestions if you want to enjoy the best performance from your Bluetooth devices. 1. Please note that if you have a large number of Apps open in your smartphone or tablet, this may block or overtax its processor. Dropouts may result. Try to close all or most active apps. This should solve the problem. 2. Bluetooth signals from smartphones and tablets are not very strong. Make sure that the signal does not have to pass through doors, walls etc. Always maintain a clear line of sight between transmitter and receiver. 3. Do not carry your smartphone in your pocket, if you have dropouts. Your body can act as a screen, reducing the strength of the Bluetooth signal. Put the phone on a table or other surface. 4. Do not walk around while listening. If the transmitter and the receiver are moved in relation to each other, dropouts occur more frequently. 5. Under normal circumstances, you can expect a range of 5 meters with no problems, if you follow the above advice. In some instances range is longer, but we cannot promise this.
  • To prevent other people from changing the source on your BDS through Bluetooth, you can disable the “Automatic Playback” function in the System Settings of the BDS ( 280, 580, 280S and 580S ). This does not prevent others from connecting to one of the two Bluetooth receivers in the BDS units, but it prevents other people from “interrupting” your playback source. This is where the change is done: Settings – System Settings Automatic Playback ( Enable/Disable ) Enabled: People can connect to your BDS and start playing music/audio. Your BDS will automatically change source ( or switch on, when BDS is in Standby mode ) from any source. Disabled: People can connect to your BDS, but the BDS will not automatically change source, or go out of Standby mode when a music/audio signal is sent through Bluetooth.
  • Press and hold the "Microphone off" button for 5 seconds. The Allure speaker will tell you when it is ready to be configured.
  • There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.
  • The reset procedure is quite different from the rest of the OMNI+ series. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.
  • On the back of your OMNI BAR+ there is a reset button. Hold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.
  • With the Onyx Studio 2 switched ON, the ON/OFF switch light flashes while the unit is charging. If the unit is switched OFF, no indication shows that charging is taking place, but charging still takes place. When charging is complete, the light becomes constant. There is no battery status indication, so it is not possible to follow the power level of the battery.
  • By pressing and holding the "Volume+" and "Bluetooth" button together for 5 seconds. A voice will say the version number.
  • To choose a wireless network for your BDS system, please do the following. 1: Select Choose a network from the Setup Wi-Fi list. 2: Follow the instructions on the screen to select your wireless home network and enter your security password, if applicable.
  • Download and connect the Onyx Studio 9 with the Harman Kardon One app. Select the product in the app and go to [Product information] and then select [Product Software]. If a new update is available, you can select [Update].

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