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I am using AUX-in, Optical, or HDMI with my Citation soundbar, and Google Voice Assistant does not respond. How can I use Google Voice Assistant?

Use the Google Voice Assistant button on your Citation soundbar remote control when using these inputs HDMI, AUX or Optical. When you press this button, the current volume level will temporarily decrease and the Google Voice Assistant will begin listening for your command. The reason you need to use the remote control is that Google Assistant does not support Multi-channel audio from your source device (TV, BlueRay Player or TV-BOX) and therefore the mic is automatically muted unless the Google Voice Assistant button is pressed. Google Voice Assistant is always listening when streaming music over Wi-Fi or Bluetooth.

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I am using an Android phone and cannot set up my Citation speaker

Please try turning Bluetooth off on your phone and trying again, and make sure Location services are enabled for the Google Home app. If this does not work, certain phones are not compatible with the Google Home setup process, including the Vivo X21A, Vivo NEX S, and Vivo X9. Please use a different device for setup.

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I am trying to use Chromecast, but it is not working after the setup.

To use Chromecast, you must continue the setup in the Google Home app first.
Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
For this to happen, you must sign-in with your Google account.

You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.

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I am trying to program two different remote controls to operate the SB16. When I program the 2nd remote control to the Soundbar, then the 1st remote will not longer operate it.

Unless the two remote controls are identical, you can only assign one remote control at a time to the SB16.

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I'm using the HID tool and I see that my BDS 235/535 can be updated via this tool. What does it upgrade?

The upgrade via HID tool will only update the Bluetooth module inside of the BDS device. There are two ways of upgrading your system. 1: Upgrading Bluetooth via HID Tool. 2: Upgrade BDS firmware via the built-in software center. The built-in software center will not upgrade your Bluetooth module.

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I'm trying to connect via Bluetooth from my MAC to my ESQUIRE2, but no sound is coming out?

Our ESQUIRE2 support A2DP Audio codec, which you will need for your MAC to be able to play to our ESQUIRE2.

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I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+

Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.

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I'm having trouble setting up my speaker to a Wi-Fi network with WEP encryption.

We do not recommend using WEP encryption method, as this can leave your Wi-Fi vulnerable to outside threats. Our OMNI+ does not support this encryption type, we are supporting WPA and up.

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How will I know when it is charging?

The power on/off symbol/button will flash white consistently. The LED switches to OFF when charging is complete.

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How to use the MultiBeam Calibration feature
Before you start
- Remove any interference that might be blocking the Soundbar side-firing speakers.
- Any ambient noise or sounds that could disrupt the calibration needs to be out of the room.
- In case you are moving the Enchant Soundbar you will need to calibrate the sound again.
- If something went wrong, you can always delete the calibration settings by resetting the system.
  - Press and hold button and button down for 5 seconds.
  - This will delete all settings, including the Wi-Fi connection.
How to use the MultiBeam feature
1. Press and hold the CALIBRATION button for 3 seconds.
  1. On the Enchant display a timer will start counting down from 3 to 0 (Once hitting 0 the Calibration will begin).
1. The calibration takes around 60 seconds before it is complete. While calibrating you will hear some noises coming from the speaker.
2. When finished the display on the Enchant Soundbar will say "DONE"
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How to use Google Assistant with a smart speaker

This video shows how to use a smart speaker that has Google Assistant built-in.
Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products

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How to set up your device to your Wi-Fi network

Download the Google Home app, available for iOS and Android versions. 1. Open the Google Home app. 2. Plug in power for your Enchant 800 or Enchant 1300 Soundbar. 3. Enable Bluetooth. 3.1. Enable Location service on your phone and permit Google Home app to view your location (Android only). 4. Click setup device in your Google Home app. 5. Follow the instructions provided in the app, and enjoy Chromecast streaming for your Enchant soundbar!

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