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The Esquire 2 goes into automatic standby mode after some time without audio input. How long does this take?

If there isn't any input for 10 minutes, the ESQUIRE 2 will go into sleepmode, and after 20 minutes more of no activity, it will power itself off.

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The cooling fan on the back panel rotates from the moment I switch the BDS on, and it keeps running after I put the unit into Standby.

Be aware that the BDS X75 and X77 have two power modes. By pressing the power button briefly, the unit goes into sleep mode, and the fan keeps cooling the unit. Holding down the power button for a couple of seconds puts the BDS into standby, and the fan stops.

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The Bluetooth pairing acknowledgment signal is very loud. Is it possible to reduce the volume of this signal, or will there be a software upgrade that changes the volume?

It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.

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The 4 LED dots change to amber on my Citation speaker. What does this mean?

The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.

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Surround Sound formats

Harman Kardon Radiance 2400 can decode Dolby Audio and DTS.

Dolby Atmos is not supported, but will be rendered as Dolby Audio.
Dolby Digital 5.1 and DTS Surround (2.0 and 5.1) is supported, but will be downmixed to 2.1/2.0.
DTS Master Audio is not supported.

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Sometimes when I watch HD or 3D material, I can see white specks or "snow" on the screen. What can I do to avoid this?

Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.

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Sometimes my Chromecast enabled streaming app cannot see my Citation speaker. What should I do?

"In certain network conditions, your speaker may not be visible from your streaming app. You can still use voice control to start & control playback. If you wish to use your phone app to control playback, please power cycle your Citation speaker and your phone."

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Sometimes, if I remove the USB stick while playing from it, the BDS freezes.

Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.

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Smart TV Compatibility

It is always recommended to use our range of Soundbars if you want a speaker for your Television or Smart TV as they are designed specifically for this purpose, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.

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Setup instructions for Apple iOS devices
1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Open your Google Home app .
4. Enable Bluetooth
5. First option Tap Add Set up device Set up new devices in your home
6. Second option Tap X device found Select Home location
7. Follow the instruction on screen to add your new Harman Kardon Citation speaker.
Still not sure how to connect, then watch this video below:
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Setup instructions for Android
1. Power on your Harman Kardon Citation speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Enable Bluetooth
4. Enable Location services
5. Open your Google Home app
  1. Make sure you have permitted the Google Home app to view your location.
6. First option Tap Add Set up device Set up new devices in your home
7. Second option Tap X device found Select Home location
8. Follow the instruction on screen to add your new Harman Kardon Citation speaker.
Still not sure how to connect, then watch this video below:
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Setting Line output fixed or variable

As default the line output is set to Fixed. You can change it to variable in the advanced settings.

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